DEAR Systems, by Cin7 vs. Fishbowl Inventory

The production module systems that is offered by DEAR Systems is very good but a criticism is that it is tailored to non-variable production e.g., assembling a bike. If the output is variable e.g., dehydrating then the system is a bit challenging to use and can lead to inaccurate stock levels.

Incentivized

Fishbowl is well suited for warehouse operations because you can control, monitor, report or view the progress of materials all the way from purchasing and receiving to the shipment and tracking of products. It integrates with major carriers and with QuickBooks so it does offer a suite that can support the entire operation. It allows for workflow monitoring, so particular groups or products can be tracked.

Incentivized

• Xero Online Accounting Integration - 100% reliable
• Drop Shipment combined with Own Warehouse Shipment Processing is a dream
• Support - Really efficient dealing with technical issues and more generic issues equally well
• Financial control of delivery notes and purchase invoices provides excellent data integrity
• Easily add new cost variables such as shipping costs, managed easily

Incentivized

• Inventory control - provides easy/accurate reports. Also, cycle counts can be done at any time. The warehouse team was easily trained.
• Sales Orders - Fishbowl allowed us to have the sales orders accessible to everyone and linked the customers' purchase order to the orders and work orders (within the system). It no longer needs to be manually linked.
• Custom reports - for a small fee we had reports customized specifically for our company.
• Link to Quickbooks - invoices generated directly after closure of sales order.

Incentivized

• Support
• Bugs
• Website Functionality
• Down-time
• Glitchiness

• MRP
• BOM creation
• Unified interface

Incentivized

It does what it says on the tin.

Incentivized

Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".

Originally the support for Fishbowl was very poor. It was hard to get anyone to help. In the last 12 - 14 months, it has greatly improved and if it continues this way I would certainly rate it higher.

Incentivized

DEAR Systems is much better software compared to Xero. The inventory tracking within Xero doesn't record batch dates and isn't really capable of production modules. Additionally, Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.

Incentivized

Fishbowl is more useful than QuickBooks Manufacturing if you operate complex manufacturing with multiple multi layered BOMS

Incentivized

• Improved reporting for production
• Reduced invoicing admin
• Better cogs reporting

Incentivized

• Positive: Decreased time spent on copy/pasting in spreadsheets.
• Positive: Easier to analyze costs and guarantee efficiency.
• Negative: Time to get it up and running is really difficult to work with.

Incentivized