Cisco Headset 500 Series vs GoToRoom

Likelihood to Recommend

This wireless headset (562) allows me freedom from what was a more sedentary lifestyle with the wired headset. I have the freedom to get up, walk around and speak clearly and effectively without being strapped to my desk. Even with a standing desk, it is still nice to walk around my office as I am speaking sometimes. And the headset has a good range. It could always be longer but this one is really good. I can walk from my office to the break room without losing sound quality or clarity. Coffee refills are no problem with this headset. And people can clearly hear what I am saying which is nice. I hear others on conference calls who are barely understandable.

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Verified User

Manager in Information Technology

Financial Services Company, 10,001+ employees

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It works really well in a one on one settings when teachers are coordinating with individual trainers or workshops. It can be helpful as well during a team setting Q&A for follow up training. However, it is a struggle to use in large group settings when one presenter is speaking to a large group of people for trainings.

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Ben Westby

5th Grade Teacher

Garfield Re2Education Management, 1001-5000 employees

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Pros

Comfort
Audio quality
Long-distance range of signal

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Adam Eberhardt

AV Systems Engineer

MAHECEducation Management, 501-1000 employees

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Video conferencing is clear and precise
Scheduling is emailed and easy to access.
The ease of getting used to the program is quick for all of our teachers.

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Ben Westby

5th Grade Teacher

Garfield Re2Education Management, 1001-5000 employees

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Cons

Not very comfortable
Too expensive

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Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

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Learning how to work through multiple documents or presentations in a call can be tricky.
Our rural setting does not allow for consistent internet connection, video is not always clear.
Audio can be limited to a large room setting in workshops.

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Ben Westby

5th Grade Teacher

Garfield Re2Education Management, 1001-5000 employees

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Support Rating

Cisco Headset 500 Series 6.0

Based on 2 answers

I have not had to engage with support, but based on past interactions, I imagine they would do well.

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Adam Eberhardt

AV Systems Engineer

MAHECEducation Management, 501-1000 employees

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GoToRoom 5.0

Based on 1 answer

Haven’t had a chance to need to connect with the service staff as we haven’t had to deal with any large issues beyond internet bandwidth restrictions. However, we feel like support would be very quick and efficient if we were to need it. The observations of setting up our doc cams and getting connected with workshop presenters has been smooth so far.

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Ben Westby

5th Grade Teacher

Garfield Re2Education Management, 1001-5000 employees

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Alternatives Considered

The team evaluated several other headsets using a scorecard approach. All did well but we felt like the Cisco had the best overall sound quality and battery life. The others were close competitors, but the mobile app also helped push the Cisco product over the top. Also, the company has a good relationship with Cisco so that helps with our pricing.

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Verified User

Manager in Information Technology

Financial Services Company, 10,001+ employees

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GoToRoom does a great job of video conferencing with multiple users, similar to Zoom, but has easier access to documents similar to Google Classroom or Google Hangouts. It’s a nice blend of these three pieces of software.

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Ben Westby

5th Grade Teacher

Garfield Re2Education Management, 1001-5000 employees

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Return on Investment

Overall it was too expensive to support. So the ROI just was not there.
It did do its job, it maintained the calls with great voice and speakers.

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Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

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It has been helpful for us to connect with professional development consultants that are out of our region.
It has provided opportunities for teachers to get training that otherwise would not have had an opportunity without driving long distances.

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Ben Westby

5th Grade Teacher

Garfield Re2Education Management, 1001-5000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No