What users are saying about
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 17 reviews and ratings
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 46 reviews and ratings
Attribute Ratings
- Cisco Business Edition 4000 is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- Polycom Trio is rated higher in 1 area: Usability
Likelihood to Recommend
8.9
Cisco Business Edition 4000
89%
6 Ratings

8.6
Polycom Trio
86%
25 Ratings
Likelihood to Renew
Cisco Business Edition 4000
N/A
0 Ratings

5.0
Polycom Trio
50%
1 Rating
Usability
8.8
Cisco Business Edition 4000
88%
4 Ratings

9.0
Polycom Trio
90%
1 Rating
Support Rating
8.7
Cisco Business Edition 4000
87%
6 Ratings

8.0
Polycom Trio
80%
1 Rating
Likelihood to Recommend
Cisco Business Edition 4000
The availability of numerous subscription options is one of the most impressive features of Cisco Business Edition 4000. Businesses can purchase prepaid subscriptions for 1, 3, or 5 years, depending on their needs and budget. The Cisco Business Edition 4000, which is cloud-managed, is the phone system that the small-scaled industry has been waiting for. It seamlessly blends the old and modern, allowing [organizations] to meet their conventional communication demands while remaining compatible with cutting-edge communication technology.
Full Stack Engineer
CensusComputer Games, 501-1000 employees
Polycom Trio
It is well suited, I believe, in small to mid-level organization where use will be light to moderate. It is useful in a situation where both ends have the same equipment, the same model and the same software release upon them. A scenario where it might be less appropriate is single-use installations and large corporate environments. Though in the future it may become more adapted to the 'open range' of telephony systems right now the system is best when working with others of its kind. It is also inappropriate in a situation where the organization does not have a fully developed Information Technology team or arrangement with a telephony contractor to handle the devices when things go wrong.

Verified User
Contributor in Manufacturing
Automotive Company, 10,001+ employeesPros
Cisco Business Edition 4000
- Easy use
- Good performance for small businesses
- Better durability compared to other vendors
Freelance Information Technology Consultant
FreelanceComputer & Network Security, 1-10 employees
Polycom Trio
- The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
- It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.
Director
The Wayne FocusEducation Management, 1-10 employees
Cons
Cisco Business Edition 4000
- Increase the support for number of users on the platform.
- Provide options for customer care and messaging.
- Include redundancy options for the solution.

Verified User
Contributor in Engineering
Telecommunications Company, 1001-5000 employeesPolycom Trio
- Features (it quite lacks what the other brands offer at the moment, in terms of capabilities and integration).
- Configuration (Its webUI had a refresh and looks good, but compared to other video endpoints in the industry, it's quite difficult to troubleshoot - point of view of support staff).
- Support (vendor support is okay, but not great).

Verified User
Engineer in Information Technology
Telecommunications Company, 501-1000 employeesPricing Details
Cisco Business Edition 4000
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Polycom Trio
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Cisco Business Edition 4000
Cisco Business Edition 4000 8.8
Based on 4 answers
As it is a completely cloud-based product this is easy to access. We easily manage or access it from anywhere. It is very easy to deploy and easy to manage and use. Its mobile device integration feature is very good and we loved it. It is ideal for remote access.

Verified User
Engineer in Quality Assurance
Information Technology & Services Company, 501-1000 employeesPolycom Trio
Polycom Trio 9.0
Based on 1 answer
A well known product that most users are familiar with and simple enough for new users to learn and understand.

Verified User
Engineer in Information Technology
Accounting Company, 1001-5000 employeesSupport Rating
Cisco Business Edition 4000
Cisco Business Edition 4000 8.7
Based on 6 answers
The system has many options to give us support. The Cisco team is great and solves all the troubles that you could have too. This provides us with many possibilities to attack the troubles that we could have everywhere and at any time. I just need to contact the Support Team or check the help of the tool. So easy!

Verified User
Manager in Information Technology
Computer Software Company, 51-200 employeesPolycom Trio
Polycom Trio 8.0
Based on 1 answer
Support is good but the price for the maintenance is pretty expensive

Verified User
Engineer in Information Technology
Accounting Company, 1001-5000 employeesAlternatives Considered
Cisco Business Edition 4000
Cisco gives the best stability and performance approach for businesses. I think the branding plays a lot of importance here.
Freelance Information Technology Consultant
FreelanceComputer & Network Security, 1-10 employees
Polycom Trio
Polycom Trio provides better conference call quality, picks up voice from corners of the room with additional mics for large room, better widescreen display, and it was mostly the user satisfaction which made us choose Polycom Trio.

Verified User
Contributor in Engineering
Telecommunications Company, 1001-5000 employeesReturn on Investment
Cisco Business Edition 4000
- Optimal solution for small/medium organizations.
- Lowers cost with reduced IT overheads and cloud management.
- Rapid deploy model helps for fast setup.

Verified User
Contributor in Engineering
Telecommunications Company, 1001-5000 employeesPolycom Trio
- Since we were really looking for a device that could provide Skype for Business Online services (web conferencing/video/audio/local screen presenting) at a reasonable price point, I cannot say that this device meets all of our needs. The device has to be at least 99.99% reliable. This is about 60% there. Audio is definitely in the 99% range. Local screen presenting is probably around 75%. Video and web conferencing is about 70%. To comfortably deploy a device in the wild you really need to have 99% reliability. It has to work when its needed. I can understand an occasional hiccup, but one every other day is a too many. If you are replacing older SoundStations with an IP or Skype based audio solution, then this is it.

Verified User
Professional in Information Technology
Civil Engineering Company, 1001-5000 employees