Cisco Business Edition 4000 vs Polycom Trio

Likelihood to Recommend

The availability of numerous subscription options is one of the most impressive features of Cisco Business Edition 4000. Businesses can purchase prepaid subscriptions for 1, 3, or 5 years, depending on their needs and budget. The Cisco Business Edition 4000, which is cloud-managed, is the phone system that the small-scaled industry has been waiting for. It seamlessly blends the old and modern, allowing [organizations] to meet their conventional communication demands while remaining compatible with cutting-edge communication technology.

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Pratham Radadiya

Full Stack Engineer

CensusComputer Games, 501-1000 employees

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It is well suited, I believe, in small to mid-level organization where use will be light to moderate. It is useful in a situation where both ends have the same equipment, the same model and the same software release upon them. A scenario where it might be less appropriate is single-use installations and large corporate environments. Though in the future it may become more adapted to the 'open range' of telephony systems right now the system is best when working with others of its kind. It is also inappropriate in a situation where the organization does not have a fully developed Information Technology team or arrangement with a telephony contractor to handle the devices when things go wrong.

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Verified User

Contributor in Manufacturing

Automotive Company, 10,001+ employees

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Pros

Easy use
Good performance for small businesses
Better durability compared to other vendors

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Mohammed Ilias SAIM

Freelance Information Technology Consultant

FreelanceComputer & Network Security, 1-10 employees

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The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.

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Alfred Brock

Director

The Wayne FocusEducation Management, 1-10 employees

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Cons

Increase the support for number of users on the platform.
Provide options for customer care and messaging.
Include redundancy options for the solution.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Features (it quite lacks what the other brands offer at the moment, in terms of capabilities and integration).
Configuration (Its webUI had a refresh and looks good, but compared to other video endpoints in the industry, it's quite difficult to troubleshoot - point of view of support staff).
Support (vendor support is okay, but not great).

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Verified User

Engineer in Information Technology

Telecommunications Company, 501-1000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

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Usability

Cisco Business Edition 4000 8.8

Based on 4 answers

As it is a completely cloud-based product this is easy to access. We easily manage or access it from anywhere. It is very easy to deploy and easy to manage and use. Its mobile device integration feature is very good and we loved it. It is ideal for remote access.

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Verified User

Engineer in Quality Assurance

Information Technology & Services Company, 501-1000 employees

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Polycom Trio 9.0

Based on 1 answer

A well known product that most users are familiar with and simple enough for new users to learn and understand.

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Verified User

Engineer in Information Technology

Accounting Company, 1001-5000 employees

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Support Rating

Cisco Business Edition 4000 8.7

Based on 6 answers

The system has many options to give us support. The Cisco team is great and solves all the troubles that you could have too. This provides us with many possibilities to attack the troubles that we could have everywhere and at any time. I just need to contact the Support Team or check the help of the tool. So easy!

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Verified User

Manager in Information Technology

Computer Software Company, 51-200 employees

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Polycom Trio 8.0

Based on 1 answer

Support is good but the price for the maintenance is pretty expensive

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Verified User

Engineer in Information Technology

Accounting Company, 1001-5000 employees

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Alternatives Considered

Cisco gives the best stability and performance approach for businesses. I think the branding plays a lot of importance here.

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Mohammed Ilias SAIM

Freelance Information Technology Consultant

FreelanceComputer & Network Security, 1-10 employees

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Polycom Trio provides better conference call quality, picks up voice from corners of the room with additional mics for large room, better widescreen display, and it was mostly the user satisfaction which made us choose Polycom Trio.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Return on Investment

Optimal solution for small/medium organizations.
Lowers cost with reduced IT overheads and cloud management.
Rapid deploy model helps for fast setup.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Since we were really looking for a device that could provide Skype for Business Online services (web conferencing/video/audio/local screen presenting) at a reasonable price point, I cannot say that this device meets all of our needs. The device has to be at least 99.99% reliable. This is about 60% there. Audio is definitely in the 99% range. Local screen presenting is probably around 75%. Video and web conferencing is about 70%. To comfortably deploy a device in the wild you really need to have 99% reliability. It has to work when its needed. I can understand an occasional hiccup, but one every other day is a too many. If you are replacing older SoundStations with an IP or Skype based audio solution, then this is it.

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Verified User

Professional in Information Technology

Civil Engineering Company, 1001-5000 employees

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Cisco Business Edition 4000 vs Polycom Trio