What users are saying about
17 Ratings
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Score 8.6 out of 100
46 Ratings
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Score 7.7 out of 100

Attribute Ratings

  • Cisco Business Edition 4000 is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Polycom Trio is rated higher in 1 area: Usability

Likelihood to Recommend

8.9

Cisco Business Edition 4000

89%
6 Ratings
8.6

Polycom Trio

86%
25 Ratings

Likelihood to Renew

Cisco Business Edition 4000

N/A
0 Ratings
5.0

Polycom Trio

50%
1 Rating

Usability

8.8

Cisco Business Edition 4000

88%
4 Ratings
9.0

Polycom Trio

90%
1 Rating

Support Rating

8.7

Cisco Business Edition 4000

87%
6 Ratings
8.0

Polycom Trio

80%
1 Rating

Likelihood to Recommend

Cisco Business Edition 4000

The availability of numerous subscription options is one of the most impressive features of Cisco Business Edition 4000. Businesses can purchase prepaid subscriptions for 1, 3, or 5 years, depending on their needs and budget. The Cisco Business Edition 4000, which is cloud-managed, is the phone system that the small-scaled industry has been waiting for. It seamlessly blends the old and modern, allowing [organizations] to meet their conventional communication demands while remaining compatible with cutting-edge communication technology.
Pratham Radadiya | TrustRadius Reviewer

Polycom Trio

It is well suited, I believe, in small to mid-level organization where use will be light to moderate. It is useful in a situation where both ends have the same equipment, the same model and the same software release upon them. A scenario where it might be less appropriate is single-use installations and large corporate environments. Though in the future it may become more adapted to the 'open range' of telephony systems right now the system is best when working with others of its kind. It is also inappropriate in a situation where the organization does not have a fully developed Information Technology team or arrangement with a telephony contractor to handle the devices when things go wrong.
Anonymous | TrustRadius Reviewer

Pros

Cisco Business Edition 4000

  • Easy use
  • Good performance for small businesses
  • Better durability compared to other vendors
Mohammed Ilias SAIM | TrustRadius Reviewer

Polycom Trio

  • The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
  • It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.
Alfred Brock | TrustRadius Reviewer

Cons

Cisco Business Edition 4000

  • Increase the support for number of users on the platform.
  • Provide options for customer care and messaging.
  • Include redundancy options for the solution.
Anonymous | TrustRadius Reviewer

Polycom Trio

  • Features (it quite lacks what the other brands offer at the moment, in terms of capabilities and integration).
  • Configuration (Its webUI had a refresh and looks good, but compared to other video endpoints in the industry, it's quite difficult to troubleshoot - point of view of support staff).
  • Support (vendor support is okay, but not great).
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 4000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Polycom Trio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

Cisco Business Edition 4000

Cisco Business Edition 4000 8.8
Based on 4 answers
As it is a completely cloud-based product this is easy to access. We easily manage or access it from anywhere. It is very easy to deploy and easy to manage and use. Its mobile device integration feature is very good and we loved it. It is ideal for remote access.
Anonymous | TrustRadius Reviewer

Polycom Trio

Polycom Trio 9.0
Based on 1 answer
A well known product that most users are familiar with and simple enough for new users to learn and understand.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Business Edition 4000

Cisco Business Edition 4000 8.7
Based on 6 answers
The system has many options to give us support. The Cisco team is great and solves all the troubles that you could have too. This provides us with many possibilities to attack the troubles that we could have everywhere and at any time. I just need to contact the Support Team or check the help of the tool. So easy!
Anonymous | TrustRadius Reviewer

Polycom Trio

Polycom Trio 8.0
Based on 1 answer
Support is good but the price for the maintenance is pretty expensive
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 4000

Cisco gives the best stability and performance approach for businesses. I think the branding plays a lot of importance here.
Mohammed Ilias SAIM | TrustRadius Reviewer

Polycom Trio

Polycom Trio provides better conference call quality, picks up voice from corners of the room with additional mics for large room, better widescreen display, and it was mostly the user satisfaction which made us choose Polycom Trio.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 4000

  • Optimal solution for small/medium organizations.
  • Lowers cost with reduced IT overheads and cloud management.
  • Rapid deploy model helps for fast setup.
Anonymous | TrustRadius Reviewer

Polycom Trio

  • Since we were really looking for a device that could provide Skype for Business Online services (web conferencing/video/audio/local screen presenting) at a reasonable price point, I cannot say that this device meets all of our needs. The device has to be at least 99.99% reliable. This is about 60% there. Audio is definitely in the 99% range. Local screen presenting is probably around 75%. Video and web conferencing is about 70%. To comfortably deploy a device in the wild you really need to have 99% reliability. It has to work when its needed. I can understand an occasional hiccup, but one every other day is a too many. If you are replacing older SoundStations with an IP or Skype based audio solution, then this is it.
Anonymous | TrustRadius Reviewer

Screenshots

Cisco Business Edition 4000

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