Cisco Business Edition 4000 vs Polycom Trio

Likelihood to Recommend

Cisco BE 4000 is well suited for organizations with 200 or fewer users or looking to migrate remote offices with these many users, with requirements for basic calling and voicemail, which can be cloud managed and controlled. It provides the basic essential features as auto-attendant for reception, parking a call, holding a call and transferring calls to other departments, hunt groups for support, single number reach functionality for sales and marketing folks.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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It is well suited, I believe, in small to mid-level organization where use will be light to moderate. It is useful in a situation where both ends have the same equipment, the same model and the same software release upon them. A scenario where it might be less appropriate is single-use installations and large corporate environments. Though in the future it may become more adapted to the 'open range' of telephony systems right now the system is best when working with others of its kind. It is also inappropriate in a situation where the organization does not have a fully developed Information Technology team or arrangement with a telephony contractor to handle the devices when things go wrong.

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Verified User

Contributor in Manufacturing

Automotive Company, 10,001+ employees

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Pros

IP Phones connection
Communication control
Phone calls and easy administration

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Verified User

Manager in Information Technology

Computer Software Company, 51-200 employees

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The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.

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Alfred Brock

Director

The Wayne FocusEducation Management, 1-10 employees

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Cons

Increase the support for number of users on the platform.
Provide options for customer care and messaging.
Include redundancy options for the solution.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Features (it quite lacks what the other brands offer at the moment, in terms of capabilities and integration).
Configuration (Its webUI had a refresh and looks good, but compared to other video endpoints in the industry, it's quite difficult to troubleshoot - point of view of support staff).
Support (vendor support is okay, but not great).

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Verified User

Engineer in Information Technology

Telecommunications Company, 501-1000 employees

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Support Rating

Cisco Business Edition 4000 8.2

Based on 2 answers

The system has many options to give us support. The Cisco team is great and solves all the troubles that you could have too. This provides us with many possibilities to attack the troubles that we could have everywhere and at any time. I just need to contact the Support Team or check the help of the tool. So easy!

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Verified User

Manager in Information Technology

Computer Software Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Cisco Business Edition 4000 is an simple to use, cloud-hosted system based on Cisco's IP telephony technology. It is a optimal solution for for SMB businesses and supports up to a maximum of 200 IP Phones. For customers looking for larger user group, Cisco BE 6000 or BE7000 would be a better option.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Polycom Trio provides better conference call quality, picks up voice from corners of the room with additional mics for large room, better widescreen display, and it was mostly the user satisfaction which made us choose Polycom Trio.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Return on Investment

Better communication
Control of IP phones
Easy management of calling the network

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Verified User

Manager in Information Technology

Computer Software Company, 51-200 employees

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Since we were really looking for a device that could provide Skype for Business Online services (web conferencing/video/audio/local screen presenting) at a reasonable price point, I cannot say that this device meets all of our needs. The device has to be at least 99.99% reliable. This is about 60% there. Audio is definitely in the 99% range. Local screen presenting is probably around 75%. Video and web conferencing is about 70%. To comfortably deploy a device in the wild you really need to have 99% reliability. It has to work when its needed. I can understand an occasional hiccup, but one every other day is a too many. If you are replacing older SoundStations with an IP or Skype based audio solution, then this is it.

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Verified User

Professional in Information Technology

Civil Engineering Company, 1001-5000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Business Edition 4000 vs Polycom Trio