Cisco Finesse vs. Telefónica Contact Centre Cloud
Cisco Finesse vs. Telefónica Contact Centre Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Finesse | N/A | Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives. | N/A | |
Telefónica Contact Centre Cloud | N/A | Telefónica Tech Cyber Security & Cloud provides CCaaS and omnichannel solution that best suits the user's company's needs. Optionally, they are also a certified Genesys partner, boasting 20 years of experience implementing and managing these services. | N/A |
Cisco Finesse | Telefónica Contact Centre Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Cisco Finesse | Telefónica Contact Centre Cloud | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cisco Finesse | Telefónica Contact Centre Cloud | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Finesse | Telefónica Contact Centre Cloud | |
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Likelihood to Recommend | 8.5 (6 ratings) | - (0 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Cisco Finesse | Telefónica Contact Centre Cloud | |
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Likelihood to Recommend | Cisco | Telefonica No answers on this topic |
Pros | Cisco | Telefonica No answers on this topic |
Cons | Cisco | Telefonica No answers on this topic |
Support Rating | Cisco | Telefonica No answers on this topic |
Alternatives Considered | Cisco | Telefonica No answers on this topic |
Return on Investment | Cisco | Telefonica No answers on this topic |
ScreenShots |