Cisco Finesse vs. XCALLY
Cisco Finesse vs. XCALLY
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Finesse | N/A | Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives. | N/A | |
XCALLY | N/A | Users can engage customers with the XCALLY MOTION technology integrated with Asteriskā¢. With it, agents and supervisors can manage and monitor Voice (inbound & manual or automatic outbound) Video Web Chat E-Mail SMS Fax Social media and custom channels using a single platform. XCALLY Motion also provides integrations with third party software applications available on the market, including CRM, Bots or Ticketingā¦ | N/A |
Cisco Finesse | XCALLY | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | ā | ā | ||||||||||||||
More Pricing Information |
Cisco Finesse | XCALLY | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cisco Finesse | XCALLY | |
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Small Businesses | CloudTalk ScoreĀ 9.5Ā outĀ ofĀ 10 | CloudTalk ScoreĀ 9.5Ā outĀ ofĀ 10 |
Medium-sized Companies | Bright Pattern Contact Center ScoreĀ 10.0Ā outĀ ofĀ 10 | Bright Pattern Contact Center ScoreĀ 10.0Ā outĀ ofĀ 10 |
Enterprises | Google Cloud Contact Center AI ScoreĀ 8.9Ā outĀ ofĀ 10 | Google Cloud Contact Center AI ScoreĀ 8.9Ā outĀ ofĀ 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Finesse | XCALLY | |
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Likelihood to Recommend | 8.5 (6 ratings) | - (0 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Cisco Finesse | XCALLY | |
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Likelihood to Recommend | Cisco | Xenialab s.r.l. No answers on this topic |
Pros | Cisco | Xenialab s.r.l. No answers on this topic |
Cons | Cisco | Xenialab s.r.l. No answers on this topic |
Support Rating | Cisco | Xenialab s.r.l. No answers on this topic |
Alternatives Considered | Cisco | Xenialab s.r.l. No answers on this topic |
Return on Investment | Cisco | Xenialab s.r.l. No answers on this topic |
ScreenShots | XCALLY Screenshots |