What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 6 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
Attribute Ratings
- Cisco Hosted Unified Communications Services is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.2
Cisco Hosted Unified Communications Services
82%
1 Rating
7.0
Lumen Unified Communications & Collaboration (formerly CenturyLink)
70%
1 Rating
Likelihood to Recommend
Cisco Hosted Unified Communications Services
It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesPros
Cisco Hosted Unified Communications Services
- VoIP best practices
- UC and IM
- Centralized management and provisioning
- Reduced OPEX/CAPEX in the implementation
- Security and integration with other UC platforms using SIP (Except Lync)
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
- MPLS circuits
- Domestic calling plans
- International calling plans

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesCons
Cisco Hosted Unified Communications Services
- Integration with contact center plaforms
- Integration with other UC platforms
- Lower the tennant size and clusters capacity
- Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
- Cleaner invoices
- Easier access to support

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesPricing Details
Cisco Hosted Unified Communications Services
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Lumen Unified Communications & Collaboration (formerly CenturyLink)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
Cisco Hosted Unified Communications Services
Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
We do not use any other products.

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employeesReturn on Investment
Cisco Hosted Unified Communications Services
- Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
- The licensing is perpetual, the only associated cost with the licenses are SWSS.
- Desktop sharing isn't a functionality.
- Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Lumen Unified Communications & Collaboration (formerly CenturyLink)
- Outstanding uptime
- Good value

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employees