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Top Rated
138 Ratings
Top Rated
42 Ratings
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Score 8.8 out of 100

Cisco Umbrella

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Top Rated
138 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Attribute Ratings

  • Cisco Identity Services Engine (ISE) is rated higher in 1 area: Likelihood to Recommend
  • Cisco Umbrella is rated higher in 2 areas: Usability, Support Rating

Likelihood to Recommend

8.8

Cisco Identity Services Engine (ISE)

88%
18 Ratings
8.4

Cisco Umbrella

84%
69 Ratings

Likelihood to Renew

Cisco Identity Services Engine (ISE)

N/A
0 Ratings
10.0

Cisco Umbrella

100%
3 Ratings

Usability

7.3

Cisco Identity Services Engine (ISE)

73%
2 Ratings
9.4

Cisco Umbrella

94%
4 Ratings

Support Rating

5.9

Cisco Identity Services Engine (ISE)

59%
8 Ratings
7.3

Cisco Umbrella

73%
67 Ratings

Implementation Rating

Cisco Identity Services Engine (ISE)

N/A
0 Ratings
9.0

Cisco Umbrella

90%
2 Ratings

Likelihood to Recommend

Cisco Identity Services Engine (ISE)

Overall, management is not terrible if you have a stable network that is not overly complex. If you don't, this product will take considerable time to plan for an effective solution. I will say support is not very helpful, so if you need assistance after the initial sales rep assisted setup, good luck and be prepared to spend hours on the phone.
Anonymous | TrustRadius Reviewer

Cisco Umbrella

Cisco Umbrella provides another layer of protection on top of firewalls and antivirus. Cisco Umbrella makes whitelisting, blacklisting, and categorical web filtering easier through the use of a single admin portal. Updates to these lists are populated almost instantly to all of your local and remote devices. Cisco Umbrella may be overkill for smaller businesses that do not have a distributed workforce.
Nicolas Tenthorey | TrustRadius Reviewer

Pros

Cisco Identity Services Engine (ISE)

  • Manage high-privilege access to communications equipment. It allows to be granular in the permissions, to have it integrated with the LDAP users and, most importantly, to audit what tasks each user performed.
  • Profile users and devices and assign privileges and access levels based on that combination. It greatly improves the user experience, since it does not depend on the network it is in, but on the access levels it has depending on the device. It also allows self-managed guest access with approval flow, which is essential for our business.
  • It has also allowed us to automate actions based on findings from StealWatch, Umbrella, AMP, etc.
Sebastián Sarasate | TrustRadius Reviewer

Cisco Umbrella

  • Cisco Umbrella protects our devices and users from malicious sites of all kinds.
  • Cisco Umbrella allows us to add additional web site types we may want to block for specific users.
  • Cisco Umbrella keeps the list of sites blocked current by utilizing data from their entire security platform.
Jeff Collins | TrustRadius Reviewer

Cons

Cisco Identity Services Engine (ISE)

  • ISE could really make improvements on software updates and patches. The updates and patches typically take a very long time to install.
  • ISE could improve some of its technical documentation on how to implement certain features that ISE can offer.
Anonymous | TrustRadius Reviewer

Cisco Umbrella

  • Keeping up to date on known malicious sites and blocking those is difficult for all vendors, but this could always be improved upon.
  • A more detailed descriptions of what is included the Security Categories would be useful. Generic descriptions are provided. For example, state lottery sites could be detailed in the description of the Gambling category.
Randy Zuehlke | TrustRadius Reviewer

Pricing Details

Cisco Identity Services Engine (ISE)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cisco Umbrella

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Cisco Identity Services Engine (ISE)

No score
No answers yet
No answers on this topic

Cisco Umbrella

Cisco Umbrella 10.0
Based on 3 answers
It is a great product. It is easy to manage and is affordable. We are a Cisco shop, so it is easily integrated with our other security suite of products to include Threat Response and SecureX.
Randy Zuehlke | TrustRadius Reviewer

Usability

Cisco Identity Services Engine (ISE)

Cisco Identity Services Engine (ISE) 7.3
Based on 2 answers
For us the solution is very easily useable on its own. Perhaps that has to do because we started using ISE in the 1.2 days and have seen it grow during the years. Policy creation, etc. is all very visible and thus easy to use. Deployment of multiple nodes is also incredibly easy and flexible. You can easily add or remove nodes as you wish.
Anonymous | TrustRadius Reviewer

Cisco Umbrella

Cisco Umbrella 9.4
Based on 4 answers
The product was easy to install and get running. To maintain the product is also a simple matter of maintaining lists of wanted and unwanted domains or URLs. The basic and advanced security features all do what they are intended to do with no known erroneous outcomes
Randy Zuehlke | TrustRadius Reviewer

Support Rating

Cisco Identity Services Engine (ISE)

Cisco Identity Services Engine (ISE) 5.9
Based on 8 answers
Cisco support is second to none, both in terms of how you access support but also the knowledge of the individual support teams. If you focus on one technology and provide "manufacturer support" then you can rest assured that you are accessing Cisco's top individuals.I feel like this is a USP for Cisco support.
Simon Watkins | TrustRadius Reviewer

Cisco Umbrella

Cisco Umbrella 7.3
Based on 67 answers
Our network team mostly works with Cisco support but from what I understand, they were pretty helpful because we're an enterprise company. We use a few other Cisco products, so we do get a pretty good response from Cisco customer support. I'm not a fan of Cisco's SSO because we can't put it behind Okta but that's beyond the scope of this.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Identity Services Engine (ISE)

No score
No answers yet
No answers on this topic

Cisco Umbrella

Cisco Umbrella 9.0
Based on 2 answers
Overall, the implementation was smooth with little issues. Testing some of the advanced features and ensuring they did not impact our user population was the greatest challenge
Randy Zuehlke | TrustRadius Reviewer

Alternatives Considered

Cisco Identity Services Engine (ISE)

Cisco ISE is very well designed and information is provided in very logical and consistent form in the WebGUI, which cannot be said about Aruba ClearPass or others. Policy design and flow are far clearer than in Aruba ClearPass, Microsoft NPS, or FreeRadius. Cisco ISE scalability is far greater than ClearPass or others. Cisco support is second to none which guarantees appropriate support in case of a failure or a bug.
Anonymous | TrustRadius Reviewer

Cisco Umbrella

We used a product before this called iPrism by EdgeWave and also briefly tried Barracuda Web Security in the cloud. We were having such a large influx of service desk calls about proxy-based layer 7 web filters that we wanted to step back and pick something more at the DNS level, to protect our employees but not hover over their social media use, etc. Cisco will also employ a layer 7 proxy if a site is suspicious, which does require us to push a certificate out should we want that feature. For most policies we have it enabled.
kevin mcgillicuddy | TrustRadius Reviewer

Return on Investment

Cisco Identity Services Engine (ISE)

  • ISE has allowed us to handle the sticky problem of giving IoT/gaming student devises network access. It allows hands-off management for roughly 2,000 users.
  • Attempting to get posturing and profiling working consistently has been a bear. The workflow is so convoluted it took dozens of man-hours to get it working in a test environment.
  • Centralized TACACS access to NADs has shaved 10-20% of our time spent configuring various boxes.
Anonymous | TrustRadius Reviewer

Cisco Umbrella

  • On the positive side, the product does help block known bad sites, resulting in less time that technicians spend cleaning infections.
  • On the negative side, the problem that causes Windows to incorrectly report no Internet access has taken a lot of time for many technicians.
  • Reporting features for individual clients help us more efficiently provide browsing reports when needed.
Anonymous | TrustRadius Reviewer

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