16 Ratings
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Score 9.4 out of 100
7 Ratings
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Score 8 out of 100

Likelihood to Recommend

Cisco IP Phone 7800 Series

In the office it's great! But if you wanted to use it in a high traffic or busy/noisy area then it might be hard to hear. But for most business operations that take place in the normal office type of environment it is a work horse of a phone, easy to manage on the back end for administrators and gets the job done.
Anonymous | TrustRadius Reviewer

Yealink Conference Phones

Yealink Conference Phones are well-suited for small to large-sized businesses. It provides excellent call quality in an easy-to-use interface which makes it perfect for any type of office or conference room. It does require power-over-ethernet, so you will require either a network switch with PoE or a separate adapter that will provide power to the phone.
Anonymous | TrustRadius Reviewer

Pros

Cisco IP Phone 7800 Series

  • The Cisco 7800 IP Phone supports Power over Ethernet (PoE) thus saving you money to install a power point as you can re-use your existing network cabling for both data and power.
  • The Cisco 7800 IP Phone supports the SIP signaling protocol.
  • The Cisco 7800 IP Phones can integrate with Lightweight Directory Access Protocol (LDAP) standard directory (i.e. Active Directory) is thus supported
  • It's more cost-effective than the other Cisco models thus explaining some of the limitations.
Zakarieya Abderoef | TrustRadius Reviewer

Yealink Conference Phones

  • Easy-to-use menu interface
  • Bright and clear screen
  • Excellent call quality
Anonymous | TrustRadius Reviewer

Cons

Cisco IP Phone 7800 Series

  • Bluetooth and Wifi are not native to these phones. Cisco has some other models with those options.
  • The extra buttons on a 7861 need handwritten labels beside them.
  • The physical function keys use icons not words (e.g. hold key is a pause symbol), which means no need to change for different languages but some users might not interpret the pictures correctly.
Anonymous | TrustRadius Reviewer

Yealink Conference Phones

  • Admin menu options could be easier to reach.
  • Programming via the web interface requires some advanced knowledge.
  • Rebooting the phone takes a little longer than previously used systems.
Anonymous | TrustRadius Reviewer

Usability

Cisco IP Phone 7800 Series

Cisco IP Phone 7800 Series 7.3
Based on 1 answer
Perfect catch-all device for the function we use it for.
Anonymous | TrustRadius Reviewer

Yealink Conference Phones

No score
No answers yet
No answers on this topic

Support Rating

Cisco IP Phone 7800 Series

Cisco IP Phone 7800 Series 8.3
Based on 6 answers
I cannot fault and comment on support if we haven't used it yet. The 10 I am giving is because there was no need for Cisco support, that means Cisco IP Phone 7800 Series should sell itself. If my review is not making you stand in line then I don't know what will.
Ricardo Adams | TrustRadius Reviewer

Yealink Conference Phones

Yealink Conference Phones 7.0
Based on 1 answer
I have only had to contact Yealink once in the entire time we have been using their phones. The issue was resolved quickly and did not impact our day-to-day business. Their website provides excellent support; user manuals are available, as well as firmware upgrades that you are able to download and install.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco IP Phone 7800 Series

We compared it to our 8945 models and we selected the 7800 Series because of their remote connectivity feature (MRA/Webex) for employees working from home.
Anonymous | TrustRadius Reviewer

Yealink Conference Phones

We have used Aastra and Grandstream phones as well. The build quality and overall ease-of-use was not as good as the Yealink Conference Phones. Yealink simply works and does not require technical knowledge after it has been set up. The other phones needed more frequent reboots and configurations to get them to work properly.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco IP Phone 7800 Series

  • Little need for support once deployed, works as expected.
  • Training ease of use as its pretty straightforward so we have not had to coach users too much.
Anonymous | TrustRadius Reviewer

Yealink Conference Phones

  • Helps the organization conduct meetings over the phone, rather than meeting in person.
  • Saves time to be able to communicate in a quick, thorough manner.
  • Helps everyone stay in touch and eliminates potential business downtime.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco IP Phone 7800 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Yealink Conference Phones

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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