Likelihood to Recommend Single site where wifi and wired connections are needed with on site and remote support needed. Possibly also VPN access. Or as we use it, at home for better management of network, guest access for family, for visitors and also content filtering to keep everyone safe too. They keep adding features so there may be more just added or upcoming I might have missed. It's probably not best for larger multi site businesses but small single or dual site with VPN it works awesomely.
Read full review In the past few months we purchased thousands of dollars in brand new networking equipment from Ubiquiti. IT DOES NOT WORK CORRECTLY We bought 2 sets of hardware. 1 for home office and 1 for work. They both have the same issue (internet stops working). We have emailed literally dozens of times with customer service and they have not been able to resolve the issue. We have requested escalation to more trained technicians and have asked them to log into our system to assess. None of this has happened and our internet continues to intermittently work.
Read full review Pros Cheap and fast hotspot supporting multiple simultaneous clients. Guest control through a Captive portal. They work with the 802.11ac Wave 2 protocol. They direct the WiFi signal directly to the client that is accessing the internet and increase the quality of the signal. Managed in the cloud and accessed via the web Read full review AP's are very affordable. Most of the AP's are highly reliable and can be used indoors or in covered outdoor spaces. Outdoor Mesh AP's with an external directional antenna can effectively cover outdoor spaces with dual band wifi better than much more expensive APs. Unifi Protect via the Cloud Key Gen2+ is probably the slickest, most affordable IP camera system on the market right now. Unifi controller is powerful yet simple to administrate. Remote management of entire networks through a single pane of glass is easy to accomplish with the Unifi controller. Cloud Key Gen2 solves problems with the first Cloud Key wiht a built-in battery backup. When you are "full stack" Unifi with wifi, network switches and gateways, the control you can wield over a network in just a few clicks and the amount of data you can glean from a quick glance in the controller is incredibly impressive. It makes an IT guy wish every product/service could be so tightly and well-integrated. Community support is excellent, Unifi staff monitors their official forums and responds to almost every thread. Read full review Cons One thing I would add is that sometimes the app has downtime or works particularly slowly on the weekends. Why that is, I'm not sure, maybe because I have an older iPhone. Read full review VLANs: They can make these work more smoothly. Setup can be more intuitive. Cloud Key: These need to be stabilized; they lose their programming a little too easily. Stop selling the Gen-1 cloud key: No battery means you need an external power source or you must be onsite to power it off before updating. Portal can be modernized. Read full review Likelihood to Renew It's just as easy to use as Meraki but a perfect fit for home and SMB. It's a no-brainer.
Read full review Usability UniFi's system is intuitive in how options are placed and explained throughout the interface. What is not directly explainable within the interface, Ubiquiti does provide several knowledgebase documents explaining best practices and methods of troubleshooting when things don't go exactly right. We've been using them for over three years, and the benefits vastly outweigh any negatives we could come up with on the equipment and system.
Read full review Support Rating It's good, it can be better, but it's good. We had problems with Outlook 365 disconnecting and their support wasn't able to help us. We spent a few hours on the phone and finally, one of our NOC guys decided to change the MTU. I'm sure their support is good, I just think that this time we didn't find the right person.
Read full review Support tickets can be proactively created within the dashboard with full detailed documentation. The Ubiquiti website provides detailed documentation on support. Forum and user groups also provide the interested community with information that covers all aspects of issues or questions users can encounter with the latest and most updated information.
Read full review Alternatives Considered Cisco Meraki Go is very fast and offers high productivity than other solutions available in the market. It offers a wide range of features in a very affordable pricing model which is quite a competition for all the alternatives out there. Since we have offices in remote as well, that's why we went with Meraki Go as it can be easily moved from one location to another.
Read full review Ubiquiti is overall easier to work with. There is no special training needed to accomplish many of the things required with a Cisco product. Since my time is stretched thin, I need something that I can manage without being weighed down by command-line communications. Also, I am able to use my wireless devices to maintain every Ubiquiti device on my network.
Read full review Scalability The ease of deployment can be moved from one site to another easily. There is no need for any source or managing controller and hence it can be easily moved with the same configuration. This type of solution is best for teams who work together and are on the move from one location to another and who rely on high performance and good security for their wifi network.
Read full review Return on Investment Meraki has improved our business and our sales by a lot. Customers are always happy to enter our brewery and have a drink, even more, when their internet works to near perfection. I even catch myself watching an episode or two on netflix during my lunch break, considering the internet can support my 4k streaming. Read full review The access points and switch were extremely affordable and we've had minimal downtime over the life of the products. The switch was in our main rack and there was a bug in the firmware that would reboot the switch if you made a change to one of the switch ports (that was not in use at the time). This caused our entire organization to have a network outage, in the middle of the day. Fortunately we didn't have any customer refunds to issue. We've had to purchase different switches for the main racks, and place the UniFi switch in a better suited place. Read full review ScreenShots