Absolutely the best wifi solution from savvy home users up to enterprises. Networks UniFiUnspecified9.143101
Patrick Plaisance profile photo
July 12, 2019

Absolutely the best wifi solution from savvy home users up to enterprises.

Score 9 out of 101
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Overall Satisfaction with Ubiquiti Networks UniFi

Unifi is our go-to WiFi solution for our office and all of our client sites. It provides reliable, simple to configure and use, centrally managed WiFi with a variety of access points to suit many different needs, as well as switches, gateways, and IP camera systems.
  • AP's are very affordable.
  • Most of the AP's are highly reliable and can be used indoors or in covered outdoor spaces.
  • Outdoor Mesh AP's with an external directional antenna can effectively cover outdoor spaces with dual band wifi better than much more expensive APs.
  • Unifi Protect via the Cloud Key Gen2+ is probably the slickest, most affordable IP camera system on the market right now.
  • Unifi controller is powerful yet simple to administrate.
  • Remote management of entire networks through a single pane of glass is easy to accomplish with the Unifi controller.
  • Cloud Key Gen2 solves problems with the first Cloud Key wiht a built-in battery backup.
  • When you are "full stack" Unifi with wifi, network switches and gateways, the control you can wield over a network in just a few clicks and the amount of data you can glean from a quick glance in the controller is incredibly impressive. It makes an IT guy wish every product/service could be so tightly and well-integrated.
  • Community support is excellent, Unifi staff monitors their official forums and responds to almost every thread.
  • There are serious quality control issues with Unifi switches, specifically the 16 port PoE model. I am not sure if it's firmware or hardware or a mixture of both, but I can't bring myself to replace reliable Cisco Small Business switches with Unifi ones until these issues are ironed out.
  • In the past, controller versions and AP firmwares were a crapshoot for reliability. Things have really picked up in the past year though, with rock-solid stability. Past issues still have me nervous every time I upgrade a controller or AP though.
  • The switch from Unifi Video to Protect has been handled terribly, and is a PR nightmare. Which is a shame, because Protect is just such an unbelievably good product.
  • Protect isn't available on any mid-range devices for supporting 20+ cameras. Right now, you have to use several CloudKey Gen2+, or pony up for the overpriced, poorly documented Unifi Application Server XG.
  • Serious quality control issues with In-Wall Pro APs. I have several that restart erratically or crash when there is heavy traffic (wired or wireless).
  • Support through official channels is just "ok."
  • What did they do to the forums? Oh man, what a terrible upgrade.
  • Reliable, easily remote managed wifi keeps IT staff from having to chase down issues.
  • Easy to view/manage IP cameras keep security staff happy and have already captured a theft suspect at a client.
  • Having to replace several failing/failed 16 port PoE switches has been a negative in terms of lost productivity.
Unifi trails the competitors in the switch/gateway category but exceeds all competitors in WiFi and IP cameras.
Cisco Meraki equipment is too expensive along with monthly costs. Netgear equipment is fine for simple networks but a small increase in upfront spend will get you Cisco Small Business switches. WatchGuard is still our go-to for gateway/firewall.
I'm having a hard time coming up with a scenario where an Unifi product wouldn't work. Home office? A single AC-Pro AP and a cloud key, and you're in business. Small/medium business? The same thing, just add more APs.Enterprise Deployments? Roll a controller on your Ubuntu instance and wire up your campus with APs. Outdoor space? A combination of the Mesh, Mesh with directional antennas and Mesh Pro's will cover that space with fast, reliable wifi. Sports arena? Wire up a bunch of BaseStation XG's (and get me some good seats). Then, monitor all these spaces with Protect cameras. The only thing I wouldn't do is use Unifi Switches and Gateways behind the scenes. I still prefer Cisco and Watchguard equipment for those duties due to their more flexible features. I do wish they had the management interface and integration that a full Unifi stack would have though!