What users are saying about
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Top Rated
70 Ratings
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Top Rated
120 Ratings

Meraki MR

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Top Rated
70 Ratings
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Score 9 out of 100

Ubiquiti Networks UniFi

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Top Rated
120 Ratings
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Score 8.3 out of 100

Attribute Ratings

  • Cisco Meraki MR is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Ubiquiti Networks UniFi is rated higher in 1 area: Usability

Likelihood to Recommend

9.1

Meraki MR

91%
34 Ratings
7.9

Ubiquiti Networks UniFi

79%
41 Ratings

Likelihood to Renew

9.0

Meraki MR

90%
1 Rating

Ubiquiti Networks UniFi

N/A
0 Ratings

Usability

8.5

Meraki MR

85%
2 Ratings
9.5

Ubiquiti Networks UniFi

95%
3 Ratings

Support Rating

8.8

Meraki MR

88%
25 Ratings
7.5

Ubiquiti Networks UniFi

75%
10 Ratings

Likelihood to Recommend

Meraki MR

The Cisco Meraki line of products is an excellent option for anyone who is looking for an easy to use line of Switches, Routers, Wireless Accesspoints, Cloud security and beyond. Not only will you find the Cisco Meraki console easy to use, but the hardware is top notch quality and comes with all the bells and whistles that you might expect from an enterprise level of service such as Cisco.
Anonymous | TrustRadius Reviewer

Ubiquiti Networks UniFi

In the past few months we purchased thousands of dollars in brand new networking equipment from Ubiquiti. IT DOES NOT WORK CORRECTLYWe bought 2 sets of hardware. 1 for home office and 1 for work. They both have the same issue (internet stops working). We have emailed literally dozens of times with customer service and they have not been able to resolve the issue. We have requested escalation to more trained technicians and have asked them to log into our system to assess. None of this has happened and our internet continues to intermittently work.
Anonymous | TrustRadius Reviewer

Pros

Meraki MR

  • Cloud-managed - as all Meraki products are, very easy to manage.
  • Mesh technology allows clients to easily roam from one AP to another.
  • Very easy to add AP's, just get it online and add it to a network. Done.
  • Great tools to troubleshoot problems clients.
Anonymous | TrustRadius Reviewer

Ubiquiti Networks UniFi

  • AP's are very affordable.
  • Most of the AP's are highly reliable and can be used indoors or in covered outdoor spaces.
  • Outdoor Mesh AP's with an external directional antenna can effectively cover outdoor spaces with dual band wifi better than much more expensive APs.
  • Unifi Protect via the Cloud Key Gen2+ is probably the slickest, most affordable IP camera system on the market right now.
  • Unifi controller is powerful yet simple to administrate.
  • Remote management of entire networks through a single pane of glass is easy to accomplish with the Unifi controller.
  • Cloud Key Gen2 solves problems with the first Cloud Key wiht a built-in battery backup.
  • When you are "full stack" Unifi with wifi, network switches and gateways, the control you can wield over a network in just a few clicks and the amount of data you can glean from a quick glance in the controller is incredibly impressive. It makes an IT guy wish every product/service could be so tightly and well-integrated.
  • Community support is excellent, Unifi staff monitors their official forums and responds to almost every thread.
Patrick Plaisance | TrustRadius Reviewer

Cons

Meraki MR

  • There needs to be an easier way to see which devices are being heavier used, so as to determine needed adjustments.
  • It would be good to have more in-depth access to what locations connected devices are navigating to.
  • Cost. These devices could be a little more competitive if the cost were lower. Meraki prices itself out of some sales.
Anonymous | TrustRadius Reviewer

Ubiquiti Networks UniFi

  • VLANs: They can make these work more smoothly. Setup can be more intuitive.
  • Cloud Key: These need to be stabilized; they lose their programming a little too easily.
  • Stop selling the Gen-1 cloud key: No battery means you need an external power source or you must be onsite to power it off before updating.
  • Portal can be modernized.
Vin Campbell | TrustRadius Reviewer

Pricing Details

Meraki MR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Ubiquiti Networks UniFi

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Meraki MR

Meraki MR 9.0
Based on 1 answer
Cause its intuitive, very clear and easy of use (no brainer) interface. It's whole portfolio in one portal aproach. Also cause the new features cycle release and the cisco Meraki comprehension of WiFi market. Also cause the fastest deployment available on the market that also comes with a easy to scale platform adding features and services in the same interface thats unique and awesome.
Victor Rivera | TrustRadius Reviewer

Ubiquiti Networks UniFi

No score
No answers yet
No answers on this topic

Usability

Meraki MR

Meraki MR 8.5
Based on 2 answers
The Cisco Meraki MR web interface is best in class when it comes to network management. While some networking knowledge is needed to understand what you are doing, no specialized training in any one specific operating system is required to design a whole network.
Anonymous | TrustRadius Reviewer

Ubiquiti Networks UniFi

Ubiquiti Networks UniFi 9.5
Based on 3 answers
UniFi's system is intuitive in how options are placed and explained throughout the interface. What is not directly explainable within the interface, Ubiquiti does provide several knowledgebase documents explaining best practices and methods of troubleshooting when things don't go exactly right. We've been using them for over three years, and the benefits vastly outweigh any negatives we could come up with on the equipment and system.
Brandon Patton | TrustRadius Reviewer

Support Rating

Meraki MR

Meraki MR 8.8
Based on 25 answers
Meraki support is usually top notch. The are quick to respond and stick with an issue until it is resolved. One of the difficulties I've had with Meraki MRs is the limited ability the customer has in troubleshooting. Much of the more technical aspects of resolution can only be accessed by the Meraki support team, meaning dedicated IT teams are reliant on them when more complicated issues arise.
Dennis Chwee | TrustRadius Reviewer

Ubiquiti Networks UniFi

Ubiquiti Networks UniFi 7.5
Based on 10 answers
Support tickets can be proactively created within the dashboard with full detailed documentation. The Ubiquiti website provides detailed documentation on support. Forum and user groups also provide the interested community with information that covers all aspects of issues or questions users can encounter with the latest and most updated information.
Tiago Mokwa | TrustRadius Reviewer

Alternatives Considered

Meraki MR

Cisco Meraki Stacks give us the ability to implement an entire network and security solution that impacts tremendously in the productivity of our employees, just because we have 1 Dashboard to manage an entire company network and security with ML include an easy-to-use web view. Any other brand in the industries has the ability to merge Switches, Wireless LAN, UTM, MDM, Video Surveillance in one intuitive dashboard HTML or Mobile App.
Jose De Jesus | TrustRadius Reviewer

Ubiquiti Networks UniFi

Ubiquiti is overall easier to work with. There is no special training needed to accomplish many of the things required with a Cisco product. Since my time is stretched thin, I need something that I can manage without being weighed down by command-line communications. Also, I am able to use my wireless devices to maintain every Ubiquiti device on my network.
Anonymous | TrustRadius Reviewer

Return on Investment

Meraki MR

  • For bigger organizations ROI is really good, because the network is always operational, and no time is spent fixing the network.
  • The users do not need to power cycle devices or do anything else, everything can be managed remotely from the Meraki dashboard.
  • For small businesses with only 1 AP, the ROI is not that great since a cheaper AP can do the same job, and it may need occasional reboot which the staff can do easily without any hassle.
Syed Iqbal | TrustRadius Reviewer

Ubiquiti Networks UniFi

  • The access points and switch were extremely affordable and we've had minimal downtime over the life of the products.
  • The switch was in our main rack and there was a bug in the firmware that would reboot the switch if you made a change to one of the switch ports (that was not in use at the time). This caused our entire organization to have a network outage, in the middle of the day. Fortunately we didn't have any customer refunds to issue. We've had to purchase different switches for the main racks, and place the UniFi switch in a better suited place.
Aaron Smith | TrustRadius Reviewer

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