What users are saying about
9 Ratings
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Score 9.5 out of 100
11 Ratings
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Score 6.9 out of 100

Feature Set Ratings

    Communication

    10.0

    Cisco Webex Social (Discontinued)

    100%

    Hiver

    Feature Set Not Supported
    N/A
    Cisco Webex Social (Discontinued) ranks higher in 2/2 features

    Chat

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Integrates with Outlook

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    File Sharing & Management

    8.3

    Cisco Webex Social (Discontinued)

    83%

    Hiver

    Feature Set Not Supported
    N/A
    Cisco Webex Social (Discontinued) ranks higher in 3/3 features

    Document collaboration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Access control

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Advanced security features

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Incident and problem management

    Cisco Webex Social (Discontinued)

    Feature Set Not Supported
    N/A
    2.3

    Hiver

    23%
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    1.6
    16%
    3 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    2.6
    26%
    3 Ratings

    Ticket response

    N/A
    0 Ratings
    2.6
    26%
    3 Ratings

    Multi-Channel Help

    Cisco Webex Social (Discontinued)

    Feature Set Not Supported
    N/A
    3.5

    Hiver

    35%
    Hiver ranks higher in 1/1 features

    Email support

    N/A
    0 Ratings
    3.5
    35%
    3 Ratings

    Attribute Ratings

    • Cisco Webex Social (Discontinued) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    Cisco Webex Social (Discontinued)

    100%
    1 Rating
    1.7

    Hiver

    17%
    3 Ratings

    Usability

    Cisco Webex Social (Discontinued)

    N/A
    0 Ratings
    3.0

    Hiver

    30%
    1 Rating

    Support Rating

    Cisco Webex Social (Discontinued)

    N/A
    0 Ratings
    4.0

    Hiver

    40%
    1 Rating

    Likelihood to Recommend

    Cisco

    For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
    Read full review

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Pros

    Cisco

    • Easy to use.
    • No special setup.
    • Doesn't require any special hardware.
    Read full review

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Cons

    Cisco

    • Recording feature cannot record phone sound just computer sound.
    • Recording feature does not generate a file with "known" extension, it needs specific player.
    Read full review

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Pricing Details

    Cisco Webex Social (Discontinued)

    Starting Price

    Editions & Modules

    Cisco Webex Social (Discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Hiver

      Starting Price

      $14 /user/month

      Editions & Modules

      Hiver editions and modules pricing
      EditionModules
      PLUS PLAN$14.001
      PREMIUM PLAN$22.002
      ENTERPRISE PLAN$34.003

      Footnotes

      1. /user/month
      2. /user/month
      3. /user/month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Cisco

      No answers on this topic

      Hiver

      Easy to use
      Read full review

      Support Rating

      Cisco

      No answers on this topic

      Hiver

      Support is there, can be slow at times.
      Read full review

      Alternatives Considered

      Cisco

      It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
      Read full review

      Hiver

      Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
      Read full review

      Return on Investment

      Cisco

      • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
      • Great user experience.
      • Users like it.
      Read full review

      Hiver

      • Hiver has increased the efficiency by which we address emailed questions and concerns.
      • Hiver increases transparency between team members.
      • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
      Read full review

      Screenshots

      Add comparison