What users are saying about
21 Ratings
2 Ratings
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Score 9.5 out of 100
21 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Clear C2 C2CRM

C2CRM has totally modified the way we used to manage our sales and marketing. We can now manage the budget and proposals using it. Also, its interface is simple and navigation through this software is very smooth. Its reporting tool is so precise and possesses all the details. What is not appealing about this software is its price which is sky-high and unaffordable for us. But if someone is looking for a tool to manage their sales, C2CRM is the perfect one for managing customer relations and satisfaction.
Donna-sue Carpenter | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Clear C2 C2CRM
9.3
Nutshell
7.3
Customer data management / contact management
Clear C2 C2CRM
9.0
Nutshell
9.0
Workflow management
Clear C2 C2CRM
9.5
Nutshell
8.2
Territory management
Clear C2 C2CRM
8.9
Nutshell
6.0
Opportunity management
Clear C2 C2CRM
9.5
Nutshell
8.9
Integration with email client (e.g., Outlook or Gmail)
Clear C2 C2CRM
9.5
Nutshell
7.5
Contract management
Clear C2 C2CRM
10.0
Nutshell
Quote & order management
Clear C2 C2CRM
9.0
Nutshell
6.7
Interaction tracking
Clear C2 C2CRM
9.0
Nutshell
9.5
Channel / partner relationship management
Clear C2 C2CRM
9.0
Nutshell
3.0

Customer Service & Support

Clear C2 C2CRM
9.6
Nutshell
8.8
Case management
Clear C2 C2CRM
10.0
Nutshell
9.7
Call center management
Clear C2 C2CRM
9.5
Nutshell
8.0
Help desk management
Clear C2 C2CRM
9.5
Nutshell

Marketing Automation

Clear C2 C2CRM
9.8
Nutshell
8.2
Lead management
Clear C2 C2CRM
10.0
Nutshell
8.5
Email marketing
Clear C2 C2CRM
9.5
Nutshell
8.0

CRM Project Management

Clear C2 C2CRM
9.3
Nutshell
8.9
Task management
Clear C2 C2CRM
9.5
Nutshell
9.0
Billing and invoicing management
Clear C2 C2CRM
9.0
Nutshell
Reporting
Clear C2 C2CRM
9.5
Nutshell
8.8

CRM Reporting & Analytics

Clear C2 C2CRM
9.2
Nutshell
8.1
Forecasting
Clear C2 C2CRM
9.5
Nutshell
8.0
Pipeline visualization
Clear C2 C2CRM
9.0
Nutshell
7.8
Customizable reports
Clear C2 C2CRM
9.0
Nutshell
8.6

Customization

Clear C2 C2CRM
9.2
Nutshell
8.2
Custom fields
Clear C2 C2CRM
9.5
Nutshell
7.7
Custom objects
Clear C2 C2CRM
9.0
Nutshell
9.0
Scripting environment
Clear C2 C2CRM
9.5
Nutshell
9.0
API for custom integration
Clear C2 C2CRM
9.0
Nutshell
7.0

Security

Clear C2 C2CRM
9.0
Nutshell
7.5
Single sign-on capability
Clear C2 C2CRM
9.0
Nutshell
9.0
Role-based user permissions
Clear C2 C2CRM
8.9
Nutshell
6.0

Social CRM

Clear C2 C2CRM
9.5
Nutshell
7.8
Social data
Clear C2 C2CRM
10.0
Nutshell
7.6
Social engagement
Clear C2 C2CRM
9.0
Nutshell
8.0

Integrations with 3rd-party Software

Clear C2 C2CRM
8.5
Nutshell
8.0
Marketing automation
Clear C2 C2CRM
9.0
Nutshell
8.0
Compensation management
Clear C2 C2CRM
8.0
Nutshell
8.0

Platform

Clear C2 C2CRM
7.0
Nutshell
7.5
Mobile access
Clear C2 C2CRM
7.0
Nutshell
7.5

Pros

Clear C2 C2CRM

  • Communicating well with us
  • Understanding our unique needs
  • Quick responses for customized needs
Clark Landguth | TrustRadius Reviewer

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Cons

Clear C2 C2CRM

  • It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
  • It possesses all the features we needed most, but there should be remote access and asset management too.
  • High-quality networking is required to complete the procedure otherwise its various features can be lost.
Donna-sue Carpenter | TrustRadius Reviewer

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Likelihood to Renew

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Usability

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.
Donna-sue Carpenter | TrustRadius Reviewer

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Support Rating

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
Donna-sue Carpenter | TrustRadius Reviewer

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Implementation Rating

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 8.0
Based on 2 answers
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Alternatives Considered

Clear C2 C2CRM

I HIGHLY recommend Clear C2 C2CRM above any other platform.
Clark Landguth | TrustRadius Reviewer

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Return on Investment

Clear C2 C2CRM

  • Positive Management of Special Offers
  • Positive Management of Strategic Goals
  • Positive Management of Projects/Forecasting
Clark Landguth | TrustRadius Reviewer

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Pricing Details

Clear C2 C2CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Clear C2 C2CRM Editions & Modules

Additional Pricing Details
Core package starts at $37 per user/per month. Includes all features to track and manage your customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clear C2 C2CRM
9.5
Nutshell
8.6

Likelihood to Renew

Clear C2 C2CRM
Nutshell
10.0

Usability

Clear C2 C2CRM
9.0
Nutshell
9.0

Support Rating

Clear C2 C2CRM
9.0
Nutshell
9.5

Implementation Rating

Clear C2 C2CRM
Nutshell
8.0

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