What users are saying about
26 Ratings
4 Ratings
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Score 9.3 out of 100
26 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • Clear C2 C2CRM ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
  • Nutshell CRM ranks higher in 1 feature set: CRM Project Management

Sales Force Automation

8.7

Clear C2 C2CRM

87%
7.4

Nutshell

74%
Clear C2 C2CRM ranks higher in 7/9 features

Customer data management / contact management

9.0
90%
3 Ratings
9.0
90%
10 Ratings

Workflow management

8.6
86%
3 Ratings
8.3
83%
9 Ratings

Territory management

8.7
87%
3 Ratings
6.0
60%
6 Ratings

Opportunity management

8.3
83%
3 Ratings
9.0
90%
7 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.3
93%
3 Ratings
7.5
75%
11 Ratings

Contract management

8.6
86%
2 Ratings
N/A
0 Ratings

Quote & order management

9.0
90%
3 Ratings
6.7
67%
6 Ratings

Interaction tracking

8.3
83%
2 Ratings
9.5
95%
9 Ratings

Channel / partner relationship management

8.3
83%
2 Ratings
3.0
30%
1 Rating

Customer Service & Support

8.9

Clear C2 C2CRM

89%
8.8

Nutshell

88%
Clear C2 C2CRM ranks higher in 2/3 features

Case management

9.3
93%
3 Ratings
9.7
97%
5 Ratings

Call center management

8.3
83%
3 Ratings
8.0
80%
4 Ratings

Help desk management

9.0
90%
3 Ratings
N/A
0 Ratings

Marketing Automation

8.9

Clear C2 C2CRM

89%
8.3

Nutshell

83%
Clear C2 C2CRM ranks higher in 2/2 features

Lead management

9.3
93%
2 Ratings
8.5
85%
9 Ratings

Email marketing

8.6
86%
3 Ratings
8.0
80%
8 Ratings

CRM Project Management

8.5

Clear C2 C2CRM

85%
8.9

Nutshell

89%
Clear C2 C2CRM ranks higher in 2/3 features

Task management

9.0
90%
3 Ratings
9.0
90%
8 Ratings

Billing and invoicing management

8.3
83%
2 Ratings
N/A
0 Ratings

Reporting

8.3
83%
3 Ratings
8.8
88%
7 Ratings

CRM Reporting & Analytics

8.9

Clear C2 C2CRM

89%
8.1

Nutshell

81%
Clear C2 C2CRM ranks higher in 2/3 features

Forecasting

9.3
93%
3 Ratings
8.0
80%
8 Ratings

Pipeline visualization

9.0
90%
3 Ratings
7.8
78%
10 Ratings

Customizable reports

8.3
83%
3 Ratings
8.6
86%
10 Ratings

Customization

8.7

Clear C2 C2CRM

87%
8.2

Nutshell

82%
Clear C2 C2CRM ranks higher in 3/4 features

Custom fields

9.0
90%
3 Ratings
7.7
77%
8 Ratings

Custom objects

8.3
83%
2 Ratings
9.0
90%
5 Ratings

Scripting environment

9.0
90%
3 Ratings
9.0
90%
1 Rating

API for custom integration

8.3
83%
2 Ratings
7.0
70%
4 Ratings

Security

8.5

Clear C2 C2CRM

85%
7.5

Nutshell

75%
Clear C2 C2CRM ranks higher in 1/2 features

Single sign-on capability

8.3
83%
2 Ratings
9.0
90%
1 Rating

Role-based user permissions

8.7
87%
3 Ratings
6.0
60%
1 Rating

Social CRM

8.8

Clear C2 C2CRM

88%
7.8

Nutshell

78%
Clear C2 C2CRM ranks higher in 2/2 features

Social data

9.3
93%
2 Ratings
7.6
76%
7 Ratings

Social engagement

8.3
83%
2 Ratings
8.0
80%
1 Rating

Integrations with 3rd-party Software

8.5

Clear C2 C2CRM

85%
8.0

Nutshell

80%
Clear C2 C2CRM ranks higher in 2/2 features

Marketing automation

9.0
90%
2 Ratings
8.0
80%
1 Rating

Compensation management

8.0
80%
2 Ratings
8.0
80%
1 Rating

Platform

7.7

Clear C2 C2CRM

77%
7.5

Nutshell

75%
Clear C2 C2CRM ranks higher in 1/1 features

Mobile access

7.7
77%
2 Ratings
7.5
75%
11 Ratings

Attribute Ratings

  • Nutshell CRM is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Clear C2 C2CRM and Nutshell CRM are tied in 1 area: Usability

Likelihood to Recommend

9.0

Clear C2 C2CRM

90%
3 Ratings
9.8

Nutshell

98%
11 Ratings

Likelihood to Renew

Clear C2 C2CRM

N/A
0 Ratings
10.0

Nutshell

100%
1 Rating

Usability

9.0

Clear C2 C2CRM

90%
2 Ratings
9.0

Nutshell

90%
1 Rating

Support Rating

9.0

Clear C2 C2CRM

90%
2 Ratings
9.5

Nutshell

95%
2 Ratings

Implementation Rating

Clear C2 C2CRM

N/A
0 Ratings
8.0

Nutshell

80%
2 Ratings

Likelihood to Recommend

Clear C2 C2CRM

It
allows the best sales with our customers. It is the best CRM software in the
market. If customers need help then it allows their users to contact them
directly and they give good feedback in a short time.
Read full review

Nutshell, Inc.

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis? If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Read full review

Pros

Clear C2 C2CRM

  • An incredible application in making sales and marketing in a single go.
  • Good to comprehend business opportunities and to protect the product’s promotion in the market.
  • It's a very simple and easy application. Once installed [it] can give the maximum benefits. Nothing can stop this tool from making wise decisions and providing ways to implement and observe the process further.
  • Its mobile version helps us to watch the business detail for 24-hours and is a good way to communicate with clients on demand.
  • Its managing abilities are not underestimated because of its to-the-point business overview.
Read full review

Nutshell, Inc.

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Read full review

Cons

Clear C2 C2CRM

  • Unsure, as I have not seen issues that weren't resolved quickly and professionally.
Read full review

Nutshell, Inc.

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Read full review

Pricing Details

Clear C2 C2CRM

Starting Price

$37 per month per user

Editions & Modules

Clear C2 C2CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Core package starts at $37 per user/per month. Includes all features to track and manage customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

    Nutshell

    Starting Price

    $20 per user, per month

    Editions & Modules

    Nutshell editions and modules pricing
    EditionModules
    Starter201
    Pro352
    Pro+703

    Footnotes

    1. per user, per month
    2. per user, per month
    3. per user, per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Clear C2 C2CRM

    No answers on this topic

    Nutshell, Inc.

    This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
    Read full review

    Usability

    Clear C2 C2CRM

    I like most and the features help me to manage customer details and their orders. It is very easy, I [have been] using this application for a long time and its integration with other applications is perfect for [a] fast workflow.
    Read full review

    Nutshell, Inc.

    Very easy to use, great for small office
    Read full review

    Support Rating

    Clear C2 C2CRM

    C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
    Read full review

    Nutshell, Inc.

    Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
    Read full review

    Implementation Rating

    Clear C2 C2CRM

    No answers on this topic

    Nutshell, Inc.

    Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
    Read full review

    Alternatives Considered

    Clear C2 C2CRM

    I HIGHLY recommend Clear C2 C2CRM above any other platform.
    Read full review

    Nutshell, Inc.

    Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
    Read full review

    Return on Investment

    Clear C2 C2CRM

    • It has been [designed] for sales reps. They can focus on sales and building relationships with clients. It is best for businesses from all sectors who want good results. They give training online and through webinars.
    • Its features are very advanced and good. It gives users lots of documentation storage, assists achieve, retail machine integration, [and] task management.
    • The next step is to win customers from other tools over profitable sales. And then retaining these customers with their services and support. The new interface has [been] launched for a better understanding of users as it increases day-to-day productivity due to lesser complexity.
    Read full review

    Nutshell, Inc.

    • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
    • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
    Read full review

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