13 Ratings
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Score 8.5 out of 100
11 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

ClickDesk

It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365 Customer Service

The deployment of this software was a lot of pleasure for us as we were able to bring all our customers to one spot. The customer's requirements are considerably easier to satisfy in this way. As Microsoft Dynamic 365 for customer service, we are able to keep our customers in our firm in a long-term position. I highly suggest you use this service in all sorts of organizations as it is a very complete system with everything necessary for a high-grade customer care experience. The software gives several pricing packages that are appropriate for varied usage demands.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ClickDesk
Microsoft Dynamics 365 Customer Service
8.8
Organize and prioritize service tickets
ClickDesk
Microsoft Dynamics 365 Customer Service
8.5
Expert directory
ClickDesk
Microsoft Dynamics 365 Customer Service
8.0
Subscription-based notifications
ClickDesk
Microsoft Dynamics 365 Customer Service
9.5
ITSM collaboration and documentation
ClickDesk
Microsoft Dynamics 365 Customer Service
8.5
Ticket creation and submission
ClickDesk
Microsoft Dynamics 365 Customer Service
9.0
Ticket response
ClickDesk
Microsoft Dynamics 365 Customer Service
9.5

Self Help Community

ClickDesk
Microsoft Dynamics 365 Customer Service
8.8
External knowledge base
ClickDesk
Microsoft Dynamics 365 Customer Service
8.5
Internal knowledge base
ClickDesk
Microsoft Dynamics 365 Customer Service
9.0

Multi-Channel Help

ClickDesk
Microsoft Dynamics 365 Customer Service
8.8
Customer portal
ClickDesk
Microsoft Dynamics 365 Customer Service
8.5
IVR
ClickDesk
Microsoft Dynamics 365 Customer Service
8.0
Social integration
ClickDesk
Microsoft Dynamics 365 Customer Service
9.0
Email support
ClickDesk
Microsoft Dynamics 365 Customer Service
9.5
Help Desk CRM integration
ClickDesk
Microsoft Dynamics 365 Customer Service
9.0

Pros

ClickDesk

  • ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
  • It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
  • I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
Paul Christophle | TrustRadius Reviewer

Microsoft Dynamics 365 Customer Service

  • Live Chat support system
  • It is cloud hosted which makes it easy to store and share the data
  • It contains many powerful and useful features
vishal chaudhary | TrustRadius Reviewer

Cons

ClickDesk

  • They don't have a cell phone app for iOS yet.
  • They could make it work with Slack.
Akram Hasan Sharkar | TrustRadius Reviewer

Microsoft Dynamics 365 Customer Service

  • It occasionally crashes or slow down, but it usually works great.
  • Costly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickDesk

The overall benefits provided by ClickDesk are very good. We started our journey with ClickDesk by understanding the pricing variation. We choose ClickDesk to continue to find if it is ideal for our business and finally discovered that it's our right choice to continue. The other services (after a comparison) are quite good, but we love sticking with ClickDesk.
Sazzad Hossain Sharkar | TrustRadius Reviewer

Microsoft Dynamics 365 Customer Service

There are multiple products in the market that may be more powerful than this Microsoft dynamics 365, but our organisation used this product because it contains all the features required to complete our tasks. It contains features like issue management, email customer support, live website chat, reporting and analytics etc.
vishal chaudhary | TrustRadius Reviewer

Return on Investment

ClickDesk

  • We only see positive impact. We use the free version and it is the best option we found in the market (considering our website traffic).
  • It is in the cloud! So, no hosting costs at all! The only need is a stable Internet connection for the agents.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365 Customer Service

  • Creativity way.
  • Foster increase in revenue.
  • Improving decision-making.
  • Culture of good relationship/service.
Anonymous | TrustRadius Reviewer

Pricing Details

ClickDesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Dynamics 365 Customer Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClickDesk
8.5
Microsoft Dynamics 365 Customer Service
8.5

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