14 Ratings
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Score 6.6 out of 100
12 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Incident and problem management

    ClickDesk

    Feature Set Not Supported
    N/A
    9.3

    Microsoft Dynamics 365 Customer Service

    93%
    Microsoft Dynamics 365 Customer Service ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Expert directory

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Subscription-based notifications

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    ITSM collaboration and documentation

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Ticket creation and submission

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Ticket response

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Self Help Community

    ClickDesk

    Feature Set Not Supported
    N/A
    10.0

    Microsoft Dynamics 365 Customer Service

    100%
    Microsoft Dynamics 365 Customer Service ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Internal knowledge base

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Multi-Channel Help

    ClickDesk

    Feature Set Not Supported
    N/A
    9.8

    Microsoft Dynamics 365 Customer Service

    98%
    Microsoft Dynamics 365 Customer Service ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    IVR

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Social integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Email support

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Help Desk CRM integration

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Microsoft Dynamics 365 Customer Service is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.1

    ClickDesk

    51%
    6 Ratings
    10.0

    Microsoft Dynamics 365 Customer Service

    100%
    1 Rating

    Likelihood to Recommend

    ClickDesk

    It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.
    Read full review

    Microsoft

    The deployment of this software was a lot of pleasure for us as we were able to bring all our customers to one spot. The customer's requirements are considerably easier to satisfy in this way. As Microsoft Dynamic 365 for customer service, we are able to keep our customers in our firm in a long-term position. I highly suggest you use this service in all sorts of organizations as it is a very complete system with everything necessary for a high-grade customer care experience. The software gives several pricing packages that are appropriate for varied usage demands.
    Read full review

    Pros

    ClickDesk

    • ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
    • It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
    • I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
    Read full review

    Microsoft

    • Dynamic CS allows you to access a wider customer base and gain artificial intelligence-powered insights into numerous client interaction activities.
    • It assists in gaining deep insights into numerous data analyses performed on various customer interaction activities, as well as data visualization and customer satisfaction enhancement.
    • This product has been extremely beneficial to my firm since it allows us to communicate with customers via a variety of channels, including e-mail and social media.
    • Extensible, and Microsoft responds rapidly to market demand with new features. In terms of service, both Microsoft customer success and technical teams collaborate closely to ensure appropriate delivery.
    • A better way to track client interactions is SaaS-based cloud services. This software may also be linked to outlook.
    Read full review

    Cons

    ClickDesk

    • We believe ClickDesk has questionable business practices... be careful
    • ClickDesk charged us for services we did not use
    • It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.
    Read full review

    Microsoft

    • It occasionally crashes or slow down, but it usually works great.
    • Costly.
    Read full review

    Pricing Details

    ClickDesk

    Starting Price

    $16.99 per month

    Editions & Modules

    ClickDesk editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Microsoft Dynamics 365 Customer Service

      Starting Price

      $50 per month per user

      Editions & Modules

      Microsoft Dynamics 365 Customer Service editions and modules pricing
      EditionModules
      Dynamics 365 Customer Service Professional$501
      Dynamics 365 Customer Service Enterprise$952
      Add-In - Digital Messaging and Voice$903
      Add-In - Voice Channel$754
      Add-In - Digital Messaging$755
      Add-In - Chat$606

      Footnotes

      1. per month per user
      2. per month per user
      3. per month per user
      4. per month per user
      5. per month per user
      6. per month per user

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      ClickDesk

      As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.
      Read full review

      Microsoft

      Read full review

      Return on Investment

      ClickDesk

      • Overall pricing is high
      • We can handle our customer's 24-hour basis with multiple agent accounts
      • It makes easier our business productivity
      Read full review

      Microsoft

      • Creativity way.
      • Foster increase in revenue.
      • Improving decision-making.
      • Culture of good relationship/service.
      Read full review

      Add comparison