What users are saying about
33 Ratings
5 Ratings
33 Ratings
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Score 3.8 out of 100
5 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

ContactPigeon

It is a platform with all the requisite features to meet the needs of a complete digital marketing campaign: email marketing with countless automation rules, pop-ups that serve as simple sign-ups or even as cross-sell and up-sell tools, push notifications with ready-made templates for vital functions like browse and cart abandonment, the ability to create offsite landing pages, creation of Facebook ads, and much much more. I really can't think of one scenario in which ContactPigeon won't provide solid solutions.
Makis Paraskevopoulos | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.0
ContactPigeon
WYSIWYG email editor
ClickDimensions
5.3
ContactPigeon
Dynamic content
ClickDimensions
4.0
ContactPigeon
Ability to test dynamic content
ClickDimensions
2.4
ContactPigeon
Landing pages
ClickDimensions
2.0
ContactPigeon
A/B testing
ClickDimensions
4.1
ContactPigeon
Mobile optimization
ClickDimensions
2.7
ContactPigeon
Email deliverability reporting
ClickDimensions
3.8
ContactPigeon
List management
ClickDimensions
5.5
ContactPigeon
Triggered drip sequences
ClickDimensions
6.1
ContactPigeon

Lead Management

ClickDimensions
4.5
ContactPigeon
Lead nurturing
ClickDimensions
6.0
ContactPigeon
Lead scoring and grading
ClickDimensions
4.9
ContactPigeon
Data quality management
ClickDimensions
3.1
ContactPigeon
Automated sales alerts and tasks
ClickDimensions
4.0
ContactPigeon

Campaign Management

ClickDimensions
2.5
ContactPigeon
Calendaring
ClickDimensions
4.0
ContactPigeon
Event/webinar marketing
ClickDimensions
1.0
ContactPigeon

Social Media Marketing

ClickDimensions
5.5
ContactPigeon
Social sharing and campaigns
ClickDimensions
8.0
ContactPigeon
Social profile integration
ClickDimensions
3.1
ContactPigeon

Reporting & Analytics

ClickDimensions
2.6
ContactPigeon
Dashboards
ClickDimensions
2.0
ContactPigeon
Standard reports
ClickDimensions
2.0
ContactPigeon
Custom reports
ClickDimensions
3.8
ContactPigeon

Platform & Infrastructure

ClickDimensions
4.6
ContactPigeon
API
ClickDimensions
1.0
ContactPigeon
Role-based workflow & approvals
ClickDimensions
1.0
ContactPigeon
Customizability
ClickDimensions
3.1
ContactPigeon
Integration with Salesforce.com
ClickDimensions
7.0
ContactPigeon
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
ContactPigeon
Integration with SugarCRM
ClickDimensions
8.0
ContactPigeon

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

ContactPigeon

  • Customized newsletters with segmentations to target specific customers according to their visits in our website.
  • Landing pages, with [graphics] we create. It creates a special link for every campaign/landing page for use in our advertisements.
  • Pop ups in site. [We] can have pop ups in every page of our site. [We] want [this] in order to inform our customers for extra [discounts] [or] [gifts].
Anonymous | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

ContactPigeon

  • The UI is too complex sometimes (hopefully their support is always there for us!)
Apostolis Lianos | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

ContactPigeon

ContactPigeon 9.1
Based on 1 answer
I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.
Makis Paraskevopoulos | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

ContactPigeon

No score
No answers yet
No answers on this topic

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

ContactPigeon

ContactPigeon 9.1
Based on 1 answer
It is honestly the best support team I've ever seen, always ready and willing to help.
Makis Paraskevopoulos | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

ContactPigeon

[I] haven't used other [products].
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

ContactPigeon

  • 25% growth in Email orders (YoY).
  • Higher open rates up to +46%.
Apostolis Lianos | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

ContactPigeon

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ContactPigeon Editions & Modules

Edition
Standard$198.001
Pro$385.001
Enterprise$980.001
  1. per month/billed annually
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClickDimensions
2.3
ContactPigeon
9.1

Likelihood to Renew

ClickDimensions
9.0
ContactPigeon
9.1

Usability

ClickDimensions
5.0
ContactPigeon

Support Rating

ClickDimensions
1.0
ContactPigeon
9.1

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