What users are saying about
30 Ratings
7 Ratings
30 Ratings
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Score 3.7 out of 100
7 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Sendblaster

Sendblaster is a great tool for any environment. It's particularly good in organizations that do not have a full featured CRM that manages bulk email marketing and communication. Even if an organization has a great CRM, Sendblaster is still great for those marketing or communication campaigns that go out to recipients who are not already in the CRM, custom groups, bulk sending that you want to keep separate from your other CRM(s), etc.
John Vieth | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Sendblaster
8.6
WYSIWYG email editor
ClickDimensions
5.3
Sendblaster
6.5
Dynamic content
ClickDimensions
4.1
Sendblaster
7.5
Ability to test dynamic content
ClickDimensions
4.5
Sendblaster
8.0
Landing pages
ClickDimensions
2.7
Sendblaster
10.0
A/B testing
ClickDimensions
4.9
Sendblaster
10.0
Mobile optimization
ClickDimensions
4.5
Sendblaster
7.5
Email deliverability reporting
ClickDimensions
2.7
Sendblaster
9.5
List management
ClickDimensions
4.0
Sendblaster
10.0
Triggered drip sequences
ClickDimensions
5.5
Sendblaster

Lead Management

ClickDimensions
3.7
Sendblaster
Lead nurturing
ClickDimensions
2.8
Sendblaster
Lead scoring and grading
ClickDimensions
4.6
Sendblaster
Data quality management
ClickDimensions
3.2
Sendblaster
Automated sales alerts and tasks
ClickDimensions
4.1
Sendblaster

Campaign Management

ClickDimensions
2.6
Sendblaster
Calendaring
ClickDimensions
4.1
Sendblaster
Event/webinar marketing
ClickDimensions
1.2
Sendblaster

Social Media Marketing

ClickDimensions
5.6
Sendblaster
Social sharing and campaigns
ClickDimensions
8.0
Sendblaster
Social profile integration
ClickDimensions
3.2
Sendblaster

Reporting & Analytics

ClickDimensions
2.9
Sendblaster
8.0
Dashboards
ClickDimensions
2.3
Sendblaster
Standard reports
ClickDimensions
2.4
Sendblaster
8.0
Custom reports
ClickDimensions
3.9
Sendblaster

Platform & Infrastructure

ClickDimensions
5.0
Sendblaster
API
ClickDimensions
1.2
Sendblaster
Role-based workflow & approvals
ClickDimensions
1.3
Sendblaster
Customizability
ClickDimensions
5.3
Sendblaster
Integration with Salesforce.com
ClickDimensions
7.0
Sendblaster
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Sendblaster
Integration with SugarCRM
ClickDimensions
8.0
Sendblaster

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Sendblaster

  • Rendering HTML source code
  • Managing mailing lists
  • You can control the speed of email broadcasts
  • Ease of importing lists
Solo Mesumbe | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Sendblaster

  • The user interface could be more polished. It's very easy to use, but the appearance of the user interface looks a little old fashioned for a desktop software. Of course recipients don't see that interface, so that is not very consequential.
John Vieth | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Sendblaster

No score
No answers yet
No answers on this topic

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Sendblaster

No score
No answers yet
No answers on this topic

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Sendblaster

No score
No answers yet
No answers on this topic

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Sendblaster

Doesn't apply.
Solo Mesumbe | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Sendblaster

  • Customer service was greatly improved because of Sendblaster. We were able to design our communication exactly the way we wanted to improve communication effectiveness.
  • Sendblaster helped our brand because email recipients have been very impressed by the polished visual appearance of our outgoing messages, consistent branding and use of logo, wordmark, and other identifiers, etc.
  • We saved a lot of money with Sendblaster. Our organization can send unlimited messages, and the Sendblaster software we paid for places no limit on messages sent. So, since there are no ongoing subscription fees or volume fees after paying for the the software, we saved a lot. Other "software as a service" options would have cost a minimum of $50 per month, and potentially a lot more than that for high-volume email communication.
John Vieth | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sendblaster

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Sendblaster
9.5

Likelihood to Renew

ClickDimensions
9.0
Sendblaster

Usability

ClickDimensions
5.0
Sendblaster

Support Rating

ClickDimensions
1.0
Sendblaster

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