Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ClickUp
Score 8.6 out of 10
Small Businesses (1-50 employees)
ClickUp is an all-in-one productivity platform. It’s a hub where teams can come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, and Whiteboard. Customized with just a few clicks, ClickUp lets teams of all types and sizes deliver work more effectively, boosting productivity to new heights. ClickUp states its core mission is to make the world more productive by removing friction caused by using many different applications. ClickUp…
$0
per month per seat
Upland PSA
Score 5.8 out of 10
N/A
Upland PSA formerly (Tenrox) is a modular cloud project management, service delivery and billing solution that is designed to support globally dispersed customers and project workers who are operating in multiple remote locations, currencies, tax jurisdictions and time zones. Tenrox automates project requests and approvals, resource scheduling and management, time and expense tracking, and project billing and invoicing. Upland PSA also includes configurable cost and billing rules with full…
$15
per month
Pricing
ClickUpUpland PSA
Editions & Modules
Free
$0.00
Unlimited
$9.00 ($5.00)
per member per month (annual contract pricing)
Business
$19.00 ($12.00)
per member per month (annual contract pricing)
Business Plus
$29.00 ($19.00)
per member per month (annual contract pricing)
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
ClickUpUpland PSA
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
More Pricing Information
Features
ClickUpUpland PSA
Project Management
Comparison of Project Management features of Product A and Product B
ClickUp
8.0
382 Ratings
Upland PSA
5.1
6 Ratings
Task Management9.2382 Ratings8.05 Ratings
Resource Management7.7269 Ratings7.04 Ratings
Gantt Charts8.1264 Ratings8.01 Ratings
Scheduling8.1302 Ratings8.03 Ratings
Workflow Automation7.7272 Ratings2.03 Ratings
Team Collaboration9.0358 Ratings1.03 Ratings
Support for Agile Methodology8.5236 Ratings7.92 Ratings
Support for Waterfall Methodology7.8193 Ratings6.92 Ratings
Document Management7.5316 Ratings2.03 Ratings
Email integration7.4228 Ratings2.03 Ratings
Mobile Access8.0290 Ratings4.52 Ratings
Timesheet Tracking7.5242 Ratings8.06 Ratings
Change request and Case Management00 Ratings5.23 Ratings
Budget and Expense Management00 Ratings1.05 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
ClickUp
6.9
164 Ratings
Upland PSA
9.0
2 Ratings
Project & financial reporting6.9164 Ratings9.02 Ratings
Invoicing00 Ratings9.02 Ratings
User Ratings
ClickUpUpland PSA
Likelihood to Recommend
8.7
(382 ratings)
6.0
(11 ratings)
Likelihood to Renew
9.0
(21 ratings)
7.0
(6 ratings)
Usability
8.9
(20 ratings)
8.0
(1 ratings)
Availability
8.6
(4 ratings)
-
(0 ratings)
Performance
6.8
(4 ratings)
-
(0 ratings)
Support Rating
9.0
(64 ratings)
9.0
(2 ratings)
Online Training
9.1
(2 ratings)
-
(0 ratings)
Implementation Rating
9.1
(4 ratings)
9.0
(2 ratings)
Configurability
9.1
(2 ratings)
-
(0 ratings)
Ease of integration
8.0
(2 ratings)
-
(0 ratings)
Product Scalability
9.1
(4 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
ClickUpUpland PSA
Likelihood to Recommend
Clickup
I'd say that every business is well suited to this platform regardless of the industry or size. However, I think it suits more businesses that want to scale fast, collaborate more and report on their projects and goals in a friendly and easy-to-use platform. It might come with additional cost for some features such as monitoring capacity, or access to advanced reporting/ limited people per working space, so this might be something that small business should factor in when they're doing their assessment about the platform. Be that as it may, I personally think it's worth exploring and trialing this software as its business use cases can differ greatly from company to company and can be a huge lever to pull for a company.
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Upland Software
We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
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Pros
Clickup
  • Gantt Chart and Calendar Views: ClickUp offers Gantt chart and calendar views that provide a clear overview of the team's progress (pertaining to individual projects) and workload. This helps me in determining the capacity of the team and plan the resources accordingly.
  • Task Management: ClickUp offers a comprehensive task management system that allows individual departments and teams to easily plan, organize, and execute projects. The tool's intuitive and user-friendly interface makes it easy for team members to access and update task information, track progress, and collaborate with one another in real-time.
  • Performance monitoring: The ability to monitor team performance and progress (on specific strategic initiatives and projects), would allow me to have a clear and concise understanding of how the initiative is progressing and how to steer it in the right direction.
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Upland Software
  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
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Cons
Clickup
  • Dashboards: be able to post automatic progress and take into account calculated custom columns.
  • Customization of roles from the business license
  • Custom columns: being able to manage the ones that were created for all the spaces, currently they represent a problem when many unnecessary ones are created for all the lists or folders.
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Upland Software
  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
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Likelihood to Renew
Clickup
We're very pleased with how the system works in general. For over a year we've barely ever had any problems with ClickUp and there might have only been one or two times when it wasn't operational for us due to a global emergency. Moreover, when we had a problem once with renewing our licenses we've been contacted directly by our account manager and taken care of in a very professional way (with a due refund as well). The exceptional customer service makes us firmly believe that ClickUp is just the right tool for us.
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Upland Software
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
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Usability
Clickup
It takes a lot of onboarding, training, and tinkering around to use ClickUp to it's full (or even half-full) potential. But once you do, it can do amazing things. There are so many different ways to customize and adapt it to suit your needs. I especially like how different spaces, folders, lists, etc. can have different settings that you can fully customize.
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Upland Software
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
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Reliability and Availability
Clickup
I can't recall of any time ClickUp has been down for more than a few seconds. The only availability option is file retrieval at times, some times it just sits there trying to open a file, but again this happens very infrequently.
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Upland Software
No answers on this topic
Performance
Clickup
I understand that it's a beast and does a lot of things, which is probably why it's laggy. But I do find it takes longer than I'd like to load, and if I am sending a complex document to a client or team member they aren't quite sure if they're getting the right thing at first. This is actually a pretty significant problem - my biggest beef with ClickUp.
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Upland Software
No answers on this topic
Support Rating
Clickup
Every time I communicated with ClickUp, I got a fast and eager-to-please response. There were a couple of times I tried to leave based on another offer of another tool, and they woo'd me back with their warm responses and help to please me. I would highly recommend their customer service team!
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Upland Software
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
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Online Training
Clickup
There are multiple guides on literally all of the functions you can find within the system, therefore it's easy to learn anything you'd really like to use, starting from project and people management, down to Gantts, mind maps, time tracking, inviting Clients as guests to work with you on the projects and so much more.
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Upland Software
No answers on this topic
Implementation Rating
Clickup
Using ClickUp is fairly easy. There are multiple guides on how to use all of the functions in the system. An organization wanting to start working with ClickUp should simply try it out and see how it would like to adapt its workflow to the possibilities the system gives the users.
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Upland Software
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
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Alternatives Considered
Clickup
ClickUp combines all the good bits of each tool and combines into one, creating incremental value to each on its own. Task and project management are more easily linked together, and processes and SOPs, using task templates, checklist and documents are being more effectively managed within one tool.
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Upland Software
The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
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Contract Terms and Pricing Model
Clickup
I did not.
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Upland Software
No answers on this topic
Scalability
Clickup
As long as organizations are thoughtful when setting up their workspace, I believe that ClickUp is very scalable. For example, we have divided our spaces into functional areas, and further organized projects into a folder system within spaces. By being thoughtful in the early stages of set up, I believe we are avoiding a disorganized situation down the line where projects lack any clear structured hierarchy.
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Upland Software
No answers on this topic
Return on Investment
Clickup
  • I created a dashboard that would take me less than 5 minutes to provide the information needed rather than working on it on a spreadsheet and manual listing of data
  • I created a custom table view and used the custom fields in generating dashboard. It is a 1 time setup and you can have the update of the client's health anytime, anywhere you want.
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Upland Software
  • Tracking, tracking, tracking. It keeps the data we need and gives us the ability to look at it in countless different ways with just a few clicks, which is a big time saver. Without Tenrox, we would definitely have to increase our headcount in order to accomplish billing and payroll.
  • We recently were able to automate a huge portion of business that was still (yes, still in 2014!) being managed out of an Excel spreadsheet. We experienced a great deal of resistance to the change with our own employees, however now that we have it going we have cleaned up our invoicing and impressed the highest-financial officer for two consecutive months - our first/only two months billing directly from Tenrox for that group.
  • A newer development for our team - Some client managers in the other divisions our company have begun to look at what we are able to do with Tenrox and our other primary system and get some of their work moved over to our group. This is great and is giving us new opportunities - we will likely need to increase the headcount of our admin. team, but for a good reason (too much work coming our way!).
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