Cloud Call Center vs. VirtualPBX

Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.

Incentivized

We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.

Incentivized

• Ease of Use
• Softphones
• Integration to other applications

Incentivized

• Customizable auto attendant
• Reliability
• Personalized phone conferencing

Incentivized

• Cost
• Needs more feature updates.
• More integration with third party recorders.

Incentivized

• Integration of the application and virtual management features in that area such as High Availability

Once it works and has retain ROI.....keep it going

Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.

Incentivized

Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.

Incentivized

• Increased efficiency.
• Increased customer satisfaction.
• Increased our support teams productivity.
• Helps with training.

Incentivized

• We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.

Incentivized