CloudBlue PSA vs. Sciforma

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.

Incentivized

Yes, definitely. We wanted a flexible but robust software and Sciforma seemed to be the best fit

• The help desk ticket system is robust and modern.
• Billing & invoicing from Harmony meets all our needs and is easy to use.
• Project management and scheduling features help us stay organized and on schedule.

Incentivized

• Scheduling tasks.
• Assigning resources and cost items.
• Managing a team.

Incentivized

• Training resources are still a work in progress.
• As a software engineer, I'd like to see a more extensive API

Incentivized

• The largest con for me is the clunky UI. It's not very intuitive, and has a larger learning curve to become a proficient user.
• Reports are functional, but could use some improvements.
• It can be slow at times, and you have to wait to make sure your changes are saved before moving on.

Incentivized

This software allows project and portfolio managers to analyze and prioritize projects based on resource allocation and available effort. It helps you compare the sorecast effort with resource availability. You can email, call or tweet them if you have concerns.

Incentivized

Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.

Incentivized

We were looking at vendors but they didn't meet our expectations and weren't flexible enough.

• It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
• Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.

Incentivized

• Before Sciforma we were running projects out of Excel and emails. Using a cloud based application means that everyone is viewing information in real time.
• Our executive leadership knows that they have one place to go for a real time status on all of our strategic projects.

Incentivized