CloudCall vs Lingo

• Innovation- has technology that a lot of competitors don't
• customer service and support

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• User friendly, easy to see what needs to be done for each retail partner and completing all required documents
• Its price is competitive compared to other options
• Nice that they don't send a million update and confirmation emails like some platforms

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• The service on their app is not the best
• The texting platform can always improve

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• Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
• ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
• Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents

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• Call recordings have become useful in our business
• Notes autolog in bullhorn

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• It helps us save money on EDI processing
• It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
• We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated

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