What users are saying about
2 Ratings
1 Ratings
2 Ratings
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Score 8 out of 100
1 Ratings
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Score 6 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Lingo

Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you
Caitlin McGlynn | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
Lingo
8.0
Hosted PBX
CloudCall
10.0
Lingo
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
Lingo
User templates
CloudCall
10.0
Lingo
8.0
Call reports
CloudCall
10.0
Lingo
Directory of employee names
CloudCall
10.0
Lingo

Call Management

CloudCall
9.6
Lingo
Answering rules
CloudCall
10.0
Lingo
Call recording
CloudCall
10.0
Lingo
Call park
CloudCall
9.0
Lingo
Call screening
CloudCall
10.0
Lingo
Message alerts
CloudCall
9.0
Lingo

VoIP system collaboration

CloudCall
9.0
Lingo
Audio conferencing
CloudCall
8.0
Lingo
Instant messaging
CloudCall
10.0
Lingo

Mobile apps

CloudCall
7.0
Lingo
Mobile app for iOS
CloudCall
7.0
Lingo

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Lingo

  • User friendly, easy to see what needs to be done for each retail partner and completing all required documents
  • Its price is competitive compared to other options
  • Nice that they don't send a million update and confirmation emails like some platforms
Caitlin McGlynn | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Lingo

  • Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
  • ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
  • Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents
Caitlin McGlynn | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

Lingo

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Lingo

We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.
Caitlin McGlynn | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Lingo

  • It helps us save money on EDI processing
  • It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
  • We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated
Caitlin McGlynn | TrustRadius Reviewer

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lingo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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