What users are saying about

CloudCall vs Lingo

CloudCall
2 Ratings
Lingo
1 Rating

CloudCall

2 Ratings
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Score 8 out of 100

Based on 2 reviews and ratings

Lingo

1 Rating
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Score 6 out of 100

Based on 1 reviews and ratings

Feature Set Ratings

  • CloudCall ranks higher in 1 feature set: Cloud PBX

Cloud PBX

10.0

CloudCall

100%
8.0

Lingo

80%
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features

Hosted PBX

10.0
100%
1 Rating
N/A
0 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
N/A
0 Ratings

User templates

10.0
100%
1 Rating
8.0
80%
1 Rating

Call reports

10.0
100%
1 Rating
N/A
0 Ratings

Directory of employee names

10.0
100%
1 Rating
N/A
0 Ratings

Call Management

9.6

CloudCall

96%

Lingo

Feature Set Not Supported
N/A
CloudCall ranks higher in 5/5 features
CloudCall ranks higher in 5/5 features

Answering rules

10.0
100%
1 Rating
N/A
0 Ratings

Call recording

10.0
100%
1 Rating
N/A
0 Ratings

Call park

9.0
90%
1 Rating
N/A
0 Ratings

Call screening

10.0
100%
1 Rating
N/A
0 Ratings

Message alerts

9.0
90%
1 Rating
N/A
0 Ratings

VoIP system collaboration

9.0

CloudCall

90%

Lingo

Feature Set Not Supported
N/A
CloudCall ranks higher in 2/2 features
CloudCall ranks higher in 2/2 features

Audio conferencing

8.0
80%
1 Rating
N/A
0 Ratings

Instant messaging

10.0
100%
1 Rating
N/A
0 Ratings

Mobile apps

7.0

CloudCall

70%

Lingo

Feature Set Not Supported
N/A
CloudCall ranks higher in 1/1 features
CloudCall ranks higher in 1/1 features

Mobile app for iOS

7.0
70%
1 Rating
N/A
0 Ratings

Attribute Ratings

  • CloudCall is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CloudCall

80%
1 Rating
6.0

Lingo

60%
1 Rating

Support Rating

10.0

CloudCall

100%
2 Ratings

Lingo

N/A
0 Ratings

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.

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Anonymous | TrustRadius Reviewer
Verified User
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Lingo

Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you

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Caitlin McGlynn | TrustRadius Reviewer
Caitlin McGlynn
View all 1 answers on this topic

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support

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Anonymous | TrustRadius Reviewer
Verified User
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Lingo

  • User friendly, easy to see what needs to be done for each retail partner and completing all required documents
  • Its price is competitive compared to other options
  • Nice that they don't send a million update and confirmation emails like some platforms

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Caitlin McGlynn | TrustRadius Reviewer
Caitlin McGlynn
View all 1 answers on this topic

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve

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Anonymous | TrustRadius Reviewer
Verified User
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Lingo

  • Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
  • ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
  • Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents

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Caitlin McGlynn | TrustRadius Reviewer
Caitlin McGlynn
View all 1 answers on this topic

Pricing Details

CloudCall

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

CloudCall Editions & Modules

—
Additional Pricing Details
—

Lingo

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$0

Lingo Editions & Modules

Edition
Small Team$151
Standard$301
Plus$401
EnterpriseCustom Pricing
  1. per month
  2. none
Additional Pricing Details
—

Support Rating

CloudCall

CloudCall 10.0
Based on 2 answers
Customer support is always responsive and timely.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Lingo

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Lingo

We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.

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Caitlin McGlynn | TrustRadius Reviewer
Caitlin McGlynn
View all 1 answers on this topic

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn

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Anonymous | TrustRadius Reviewer
Verified User
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Lingo

  • It helps us save money on EDI processing
  • It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
  • We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated

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Caitlin McGlynn | TrustRadius Reviewer
Caitlin McGlynn
View all 1 answers on this topic

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