8 Reviews and Ratings
1 Reviews and Ratings
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I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.Incentivized
Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you Incentivized
RecordingLog managementIVRIncentivized
User friendly, easy to see what needs to be done for each retail partner and completing all required documentsIts price is competitive compared to other optionsNice that they don't send a million update and confirmation emails like some platformsIncentivized
The service on their app is not the bestThe texting platform can always improveIncentivized
Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this serviceERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documentsIncentivized
Customer support is always responsive and timely.Incentivized
CloudCall is much better and easier functionality with more options.Incentivized
We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.Incentivized
Makes project work move fast, making the process productive.Keeping record of the calls made for validation or verifications.The only negative impact I feel is when we need support during server errors, which lags sometimes.Incentivized
It helps us save money on EDI processingIt was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these ordersWe were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicatedIncentivized