What users are saying about
2 Ratings
7 Ratings
2 Ratings
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Score 8 out of 100
7 Ratings
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Score 10 out of 100

Feature Set Ratings

    Cloud PBX

    10.0

    CloudCall

    100%

    Onebox

    Feature Set Not Supported
    N/A
    CloudCall ranks higher in 5/5 features

    Hosted PBX

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    User templates

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call reports

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Directory of employee names

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call Management

    9.6

    CloudCall

    96%

    Onebox

    Feature Set Not Supported
    N/A
    CloudCall ranks higher in 5/5 features

    Answering rules

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call recording

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call park

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Message alerts

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    VoIP system collaboration

    9.0

    CloudCall

    90%

    Onebox

    Feature Set Not Supported
    N/A
    CloudCall ranks higher in 2/2 features

    Audio conferencing

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Instant messaging

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    7.0

    CloudCall

    70%

    Onebox

    Feature Set Not Supported
    N/A
    CloudCall ranks higher in 1/1 features

    Mobile app for iOS

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • CloudCall is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    CloudCall

    80%
    1 Rating
    5.0

    Onebox

    50%
    1 Rating

    Support Rating

    10.0

    CloudCall

    100%
    2 Ratings

    Onebox

    N/A
    0 Ratings

    Likelihood to Recommend

    CloudCall

    CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
    Anonymous | TrustRadius Reviewer

    Onebox

    If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.
    Anonymous | TrustRadius Reviewer

    Pros

    CloudCall

    • Innovation- has technology that a lot of competitors don't
    • customer service and support
    Anonymous | TrustRadius Reviewer

    Onebox

    • Very detailed scheduling for call routing. You can schedule a different hunt group every 15 minutes or more granular if you choose. It is flexible enough to meet the needs of any organization.
    • Personal attendant. You can customize the message and customize which number is displayed, either your number or the number of the caller.
    • Setting up hunt group is very easy. You can also customize how the numbers in the hunt group are called. You can set up sequential dialing or "blast" dialing. You can also get as granular as setting up how many rings it will try for each number before continuing on.
    Anonymous | TrustRadius Reviewer

    Cons

    CloudCall

    • The service on their app is not the best
    • The texting platform can always improve
    Anonymous | TrustRadius Reviewer

    Onebox

    • The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
    • I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
    • The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    CloudCall

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Onebox

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Support Rating

    CloudCall

    CloudCall 10.0
    Based on 2 answers
    Customer support is always responsive and timely.
    Anonymous | TrustRadius Reviewer

    Onebox

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    CloudCall

    CloudCall is much better and easier functionality with more options.
    Anonymous | TrustRadius Reviewer

    Onebox

    I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    CloudCall

    • Call recordings have become useful in our business
    • Notes autolog in bullhorn
    Anonymous | TrustRadius Reviewer

    Onebox

    • It has given us a central communication point for a geographically diverse workforce.
    • It gave us the ability to start an inbound help desk call center without purchasing a separate product.
    • We use the conference bridges for better collaboration across our organization.
    Anonymous | TrustRadius Reviewer

    Add comparison