What users are saying about
1 Ratings
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Score 10 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

CloudContactAI

CloudContactAI is a great platform for communicating with customers and sending them deals. Through CloudContactAI we inform customers about good deals, business updates, and to schedule meetings in bulk. We don't have multiple physical locations, but the clients functionality is a great feature that enables users to create different sub accounts to manage multiple store locations, departments, or clients.
travor house | TrustRadius Reviewer

Twilio Programmable Video

If you want to personalize and customize your content, it excels. It's not necessary to do a huge amount of technical setup to get up and running with this. However, the learning curve means it requires a bit of time to get the hang of
Anonymous | TrustRadius Reviewer

Pros

CloudContactAI

  • Facilitate email campaigns
  • Facilitate voice campaigns
  • Facilitate SMS campaigns
travor house | TrustRadius Reviewer

Twilio Programmable Video

  • Reliable.
  • Works across all platforms.
  • Customizable.
Anonymous | TrustRadius Reviewer

Cons

CloudContactAI

  • Can improve the voice calling functionality
  • Can make the user interface a little easier
  • Can improve the billing section
travor house | TrustRadius Reviewer

Twilio Programmable Video

  • Web RTC and SDKs still can be a bit of a challenge.
  • The quality of the video is quite good, but could always be a little better.
Anonymous | TrustRadius Reviewer

Usability

CloudContactAI

CloudContactAI 10.0
Based on 1 answer
I give CloudContactAI a 10/10 because it solves all of the issues I have on just one platform. Before I discovered CCAI, I was using multiple platforms to manage all of my communication. This started to become an issue--I had so many tabs on my browser that it began to be counterproductive. CloudContactAI simplifies communication.
travor house | TrustRadius Reviewer

Twilio Programmable Video

No score
No answers yet
No answers on this topic

Support Rating

CloudContactAI

CloudContactAI 9.0
Based on 1 answer
CloudContactAI has offered their total support throughout the entire process. They helped me onboard and establish my organization. Whenever I've had a fast, simple question, I was able to consult their documentation page or chatbot on their website to find the support I needed within just a couple of minutes.
travor house | TrustRadius Reviewer

Twilio Programmable Video

Twilio Programmable Video 9.0
Based on 1 answer
The quality, the intricacy of product, great bells and whistles, and saves us time and money
Anonymous | TrustRadius Reviewer

Alternatives Considered

CloudContactAI

CloudContactAI provides SMS, email, and voice all on one platform so that you don't have to switch between accounts. These other software solutions offer all of these features but on separate accounts. Without CloudContactAI, I would have to use SimpleTexting, SendGrid, and Google Hangouts to leverage the same functionality that CloudContactAI offers on its one platform.
travor house | TrustRadius Reviewer

Twilio Programmable Video

Twilio is way better quality than most in terms of video, I find customer support excellent and personable, no feeling of a bot as opposed to some other companies! Well-thought-out product and you don't need your own crack DevOps team to launch
Anonymous | TrustRadius Reviewer

Return on Investment

CloudContactAI

  • Helped improve customer relationships
  • Helped drive more sales
  • Helped provide better support for our customers
travor house | TrustRadius Reviewer

Twilio Programmable Video

  • This tool is helping us reduce costs, save time, and treat more patients.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CloudContactAI

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Programmable Video

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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