TrustRadius

Combodo iTop vs. Motadata ServiceOps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Combodo iTop
Score 9.7 out of 10
N/A
Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.
$0
per month
Motadata ServiceOps
Score 9.1 out of 10
Small Businesses (1-50 employees)
Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization…N/A
Pricing
Combodo iTopMotadata ServiceOps
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Combodo iTopMotadata ServiceOps
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional Details——
More Pricing Information
Community Pulse
Combodo iTopMotadata ServiceOps
Top Pros
Top Cons
Features
Combodo iTopMotadata ServiceOps
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Combodo iTop
9.7
3 Ratings
17% above category average
Motadata ServiceOps
8.9
1 Ratings
9% above category average
Organize and prioritize service tickets9.73 Ratings9.11 Ratings
Expert directory9.73 Ratings00 Ratings
Service restoration9.73 Ratings9.11 Ratings
Self-service tools9.73 Ratings9.11 Ratings
Subscription-based notifications9.73 Ratings8.21 Ratings
ITSM collaboration and documentation9.73 Ratings9.11 Ratings
ITSM reports and dashboards9.73 Ratings9.11 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Combodo iTop
9.3
3 Ratings
13% above category average
Motadata ServiceOps
9.1
1 Ratings
10% above category average
Configuration mangement9.43 Ratings9.11 Ratings
Asset management dashboard9.13 Ratings9.11 Ratings
Policy and contract enforcement9.43 Ratings9.11 Ratings
Change management
Comparison of Change management features of Product A and Product B
Combodo iTop
10.0
3 Ratings
18% above category average
Motadata ServiceOps
8.6
1 Ratings
3% above category average
Change requests repository10.03 Ratings9.11 Ratings
Change calendar10.03 Ratings00 Ratings
Service-level management10.03 Ratings8.21 Ratings
Best Alternatives
Combodo iTopMotadata ServiceOps
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
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Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
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User Ratings
Combodo iTopMotadata ServiceOps
Likelihood to Recommend
9.7
(3 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Combodo iTopMotadata ServiceOps
Likelihood to Recommend
Combodo
It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
Malik Nate | TrustRadius Reviewer
Malik Nate
Staff Accountant
Read full review
Motadata (Mindarray Systems)
Well suited if a service desk is needed and you need to manage IT admins. It helps to sell IT services and deliver them to the clients more efficiently.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Pros
Combodo
  • Open source
  • Issue Tracking
  • Integrations
Verified User
Anonymous
Read full review
Motadata (Mindarray Systems)
  • Balancing the workload
  • Process automation
  • Asset discovery
  • Contract and SLA management
  • Get Single Pane Glass View
  • Root Cause Analysis with context
  • Reduce outages and improve performance
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Cons
Combodo
  • CSV import tools for any data.
  • Data synchronization.
  • Graphical impact analysis.
Malik Nate | TrustRadius Reviewer
Malik Nate
Staff Accountant
Read full review
Motadata (Mindarray Systems)
  • Machine learning
  • AI chat-bot
  • Parch management
  • Multi Language Support is missing
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Usability
Combodo
No answers on this topic
Motadata (Mindarray Systems)
Very easy to use. GUI is self explanatory. We normally do not have to tech new users on how to use the system, they can simply start working because e of the simplicity.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Support Rating
Combodo
No answers on this topic
Motadata (Mindarray Systems)
The support is superb - fast and ready to help. The team is really motivated to help not just to close the ticket. It is one of the best IT related support experience s ever.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Alternatives Considered
Combodo
It's magnificent for its intuitiveness with workflow management. Terrific for its greatness for network discovery. Excellent with asset tracking.
adam grant | TrustRadius Reviewer
adam grant
Software Developer
Read full review
Motadata (Mindarray Systems)
Motadata has a way better support from vendor and local partners. And Motadata is a one comprehensive absolutions not a bunch of modules connected together.
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
Return on Investment
Combodo
  • We have been able to immediately see better handling of change Requests
  • We are able to see incidents more clearly
  • Integrations with existing stack brought quicker time to production
Verified User
Anonymous
Read full review
Motadata (Mindarray Systems)
  • Increase the effectivness of IT staff
  • Keeping IT assets under control
  • 50% reduction in MTTR
  • Enhanced network availability and uptime by 20%
Андрей Михалюк (Andrew Mikhaliuk) | TrustRadius Reviewer
Read full review
ScreenShots

Motadata ServiceOps Screenshots

Screenshot of ITIL aligned stage wise change management.Screenshot of A repository for all your company wise knowledge.Screenshot of Ecommerce style service catalog to facilitate self-service.