CommuniGator vs. Printfection

I have used CommuniGator to implement a monthly newsletter that sends our latest updates to our opt-in base every month. As well as this, if anyone opts-in after this newsletter has been initiated/broadcasted the new opt-ins will also receive the latest newsletter too to ensure we are communicating with warm leads.

Incentivized

We absolutely love Printfection and it has been a great experience so far. The swag and apparel we order often exceed our expectations and the team is incredibly helpful and creative. Our CSM is knowledgeable and quick with email responses and any support we might need. We also have a dedicated merchandise manager who is always coming up with new ideas for our team. On the other hand, the lack of Salesforce integration capabilities has been very frustrating for us. We bought Printfection because we were struggling to track our gifting and we needed something that would communicate nicely with Salesforce. We were told the integration worked and was easy but it took multiple meetings with the team to get it set up and it's still not what we were hoping for. The integration is really just creating a button that links to Printfection and the two tools don't communicate in any way.

Incentivized

• Email Design Interface - drag & drop.
• Workflow interface - drag & drop.
• Live chat/customer service.

Incentivized

• Integrated platform for inventory order management, design approval, billing is super convenient
• Ability to create inventory and send customized campaigns via URLs to recipients who then control the shipping on-demand is awesome
• Their Customer Support is very streamlined, responsive and useful
• Convenience of having all of our fulfillment activity in one place is great and still cost effective

Incentivized

• Minor bugs in the interface sometimes take a while to fix.
• Sometimes export fields change.

Incentivized

• Security features to prevent users from redeeming more than 1 swag
• Ease of use, sometimes I have to go into multiple campaigns & kits to remove the item, even though the item is already OOS
• Items should automatically get archived once it's OOS, so we don't get charge every month for a warehouse storing fee

Incentivized

It has been great so far

Incentivized

I frequently have issues with placing orders. Progress is not obvious, and prompts are confusing so I have to start all over again

Incentivized

Always available when needed which is great

Incentivized

Everything is reliable on the site.

Incentivized

It's clear they care about relationships with their customers as they all work hard to make sure you are getting the product, service and experience you want. Their response time is prompt, necessary action is always clear, and if you want a face to face conversation, they never hesitate to jump on a call.

It was a live walkthrough and pretty straightforward.

Incentivized

Very simple and quick. Pretty sure it was a matter of setting up our accounts and a few quick walkthrough meetings to ensure we were implemented to our preferences.

Incentivized

I really like CommuniGator for the drag & drop interface in email building. I also really like the level of customer service with having a dedicated account manager but also the ability to live chat at any point and if this doesn't help, they are always happy to jump on to a video call so I feel very well supported. I also like how there are many products within one platform, lead nurturing, pop-ups, workflows, email, forms, social media management, etc...

Incentivized

The other solutions we vetted were more DIY and involved a bit more work on the end user. We wanted ease of use and distribution. Printfection was the most expensive option but the easiest to manage for a remote company

Incentivized

Simple pricing and easy to pitch to stakeholders

Incentivized

Great to be able to have different departments working on the same system.

Incentivized

There aren't many professional services besides what is related to their product. What would have been great was to get design services included in our membership since we dont have one in house

Incentivized

• Increased opt-ins using the pop-up functionality.
• Increased opt-ins using the forms functionality.
• Increased opt-ins using gated content through forms & landing zones.

Incentivized

• Previously we had a "welcome" kit for certain new customers with custom packaging and great messaging. It was very successful in helping kick off a new customer relationship.
• If the platform was integrated with our CRM we'd have more metrics to be able to measure ROI.

Incentivized