Likelihood to Recommend It seems to be one of the best AV products that I have used. One issue that I have is with billing/invoicing and how the licenses are issued.
Read full review Webroot, an OpenText company
The software tends to do a good job of basic protection but is not the best for larger clients and is not as powerful as some others offered on the market today. The support is not the best either, have had a hard time getting assistance in the past trying to resolve issues.
Read full review Pros Mitigates exposure to unwanted files and malware. Ease of Use and Management. Administrator control unlike standard antivirus purchased in the consumer/small business market. Read full review Webroot, an OpenText company
It is very light weight and does not tax the computers resources Has a quick scan and does not take forevere when scanning It's central management on the web makes it easy to use and gives tons of control for Admins Read full review Cons Stability, they could grow when it comes to updates to the client. There always seems to be complications. Locking of systems. In the event of trouble, systems lock down so far that the administrator has to drive to the location where device is located, uninstall and reinstall. Read full review Webroot, an OpenText company
There are several configuration options for both end-point and DNS protection. Would like a more simple way to understand and validate settings. Support is heavily video or FAQ based although you can submit a Support Ticket. Would like more availability to an actual support engineer. Overtime you can forget how to change setting - a refresher course would be nice, especially as new features are added to the solution. Read full review Likelihood to Renew Webroot, an OpenText company
It has proven successful so far in our environment for controlling malware/virus outbreaks.
Read full review Usability Webroot, an OpenText company
Like I said before, sometimes I can't find what I need to change a setting.
Read full review Support Rating Webroot, an OpenText company
Support has been reliable up to this point. A request can easily be generated via the console and support responding in a reasonable time. We have not had any major issues other than the basic agents not communicating with the console and the like.
Read full review Implementation Rating Webroot, an OpenText company
I had some difficulties with remote users. I ended up needing to open a remote tech support session and finish the process. Other than a few speed bumps, I was impressed with the engineering of the install. Because of time differences, I was done installing in two days. The cost, per license, could be less.
Read full review Alternatives Considered I was using a platform called Barkly which seemed to work well at the time. I ran a ransomware simulation against Barkly and it did not perform as well as anticipated. I began searching for another AV platform, found Comodo and decided to run the same ransomware test. Comodo [Advanced Endpoint Protection (AEP)] performed much better and was more effective at stopping the simulated ransomware.
Read full review Webroot, an OpenText company
We found other products to be able to detect malware and malicious URL's better than Webroot Endpoint Protection. Thus, we moved away from Webroot Endpoint Protection. Also, over the years, there were at least 2 big mistakes by Webroot, where our business applications were flagged as malicious as a false positive. Webroot did a public apology, but those mistakes were highly disruptive.
Read full review Return on Investment Increased [efficiency] Can centrally manage the endpoints Mitigation of threats/vulnerabilities to the endpoint Read full review Webroot, an OpenText company
The licenses are pretty expensive but less costly than an actual malware infestation. We have tremendous peace of mind knowing that our machines and communications are secure. Our IT consultants are a little more involved in day-to-day management than they were before deploying Webroot Endpoint Protection, which means an increase in cost, but again this is a fair price to pay for protection against Internet threats. Read full review ScreenShots