What users are saying about
15 Ratings
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Score 8.9 out of 100
18 Ratings
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Score 8 out of 100

Likelihood to Recommend

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

Demandforce

We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactually, by Compass
8.8
Demandforce
7.8
Customer data management / contact management
Contactually, by Compass
9.8
Demandforce
8.0
Workflow management
Contactually, by Compass
9.5
Demandforce
9.0
Territory management
Contactually, by Compass
8.9
Demandforce
7.0
Opportunity management
Contactually, by Compass
9.4
Demandforce
8.0
Integration with email client (e.g., Outlook or Gmail)
Contactually, by Compass
9.8
Demandforce
8.0
Contract management
Contactually, by Compass
6.0
Demandforce
7.0
Quote & order management
Contactually, by Compass
6.0
Demandforce
7.0
Interaction tracking
Contactually, by Compass
9.8
Demandforce
8.0
Channel / partner relationship management
Contactually, by Compass
9.8
Demandforce
8.0

Customer Service & Support

Contactually, by Compass
9.1
Demandforce
9.0
Case management
Contactually, by Compass
9.7
Demandforce
9.0
Call center management
Contactually, by Compass
8.0
Demandforce
9.0
Help desk management
Contactually, by Compass
9.7
Demandforce
9.0

Marketing Automation

Contactually, by Compass
9.7
Demandforce
8.8
Lead management
Contactually, by Compass
9.8
Demandforce
9.0
Email marketing
Contactually, by Compass
9.5
Demandforce
8.6

CRM Project Management

Contactually, by Compass
6.3
Demandforce
9.0
Task management
Contactually, by Compass
7.0
Demandforce
9.0
Billing and invoicing management
Contactually, by Compass
5.0
Demandforce
9.0
Reporting
Contactually, by Compass
7.0
Demandforce
9.0

CRM Reporting & Analytics

Contactually, by Compass
7.0
Demandforce
9.0
Forecasting
Contactually, by Compass
7.0
Demandforce
9.0
Pipeline visualization
Contactually, by Compass
7.0
Demandforce
9.0
Customizable reports
Contactually, by Compass
7.0
Demandforce
9.0

Customization

Contactually, by Compass
7.0
Demandforce
9.0
Custom fields
Contactually, by Compass
7.0
Demandforce
9.0
Custom objects
Contactually, by Compass
7.0
Demandforce
9.0
Scripting environment
Contactually, by Compass
7.0
Demandforce
9.0
API for custom integration
Contactually, by Compass
7.0
Demandforce
9.0

Security

Contactually, by Compass
7.5
Demandforce
9.0
Single sign-on capability
Contactually, by Compass
9.0
Demandforce
9.0
Role-based user permissions
Contactually, by Compass
6.0
Demandforce
9.0

Social CRM

Contactually, by Compass
8.4
Demandforce
9.0
Social data
Contactually, by Compass
9.8
Demandforce
9.0
Social engagement
Contactually, by Compass
7.0
Demandforce
9.0

Integrations with 3rd-party Software

Contactually, by Compass
9.8
Demandforce
9.0
Marketing automation
Contactually, by Compass
9.8
Demandforce
9.0
Compensation management
Contactually, by Compass
Demandforce
9.0

Platform

Contactually, by Compass
9.4
Demandforce
9.0
Mobile access
Contactually, by Compass
9.4
Demandforce
9.0

Pros

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

Demandforce

  • Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
  • Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
  • Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.
Arielle Calugay | TrustRadius Reviewer

Cons

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

Demandforce

  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

Demandforce

Demandforce 9.0
Based on 3 answers
We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.
Anonymous | TrustRadius Reviewer

Usability

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

Demandforce

No score
No answers yet
No answers on this topic

Alternatives Considered

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

Demandforce

I do not have any alternative products to compare this service too. It was in place when I came aboard this company and I have no say in its continuation or replacement. As from what I can gather, there are many alternatives to this platform, but Demandforce is the only one I am aware of that runs in your system tray and is passively ran in conjunction with your accounting database.
Anonymous | TrustRadius Reviewer

Return on Investment

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

Demandforce

  • It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.
Jason McElweenie | TrustRadius Reviewer

Screenshots

Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Demandforce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactually, by Compass
9.0
Demandforce
7.1

Likelihood to Renew

Contactually, by Compass
1.0
Demandforce
9.0

Usability

Contactually, by Compass
7.0
Demandforce

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