What users are saying about
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Top Rated
664 Ratings

Concur Travel and Expense

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Top Rated
664 Ratings
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Score 8.3 out of 100
4 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Concur Travel and Expense

Concur is great for a company or department that has many employees who get reimbursed for expenses. It is robust, with reporting functionality, an app, and the ability to book flights and hotels. I think for a bigger company it's excellent but for a smaller company with fewer employees, a simpler option should do just fine.
Liliya Carlage | TrustRadius Reviewer

Replicon WebExpense

I believe it is well suited for a small sized company, like my previous one, that does not want any IT overhead to onboard a new tool. This tool is available online and can be accessed via the internet. It has all the necessary components to help you record your activity.But the solution in its current form is not scalable. [I've] Given few of my reasons I feel this is not well suited for a large company (like the one I currently work at).
Rahul Chaudhary | TrustRadius Reviewer

Feature Rating Comparison

Expense Management Platform Features

Concur Travel and Expense
8.0
Replicon WebExpense
Mobile Application
Concur Travel and Expense
8.1
Replicon WebExpense
Integrations
Concur Travel and Expense
7.6
Replicon WebExpense
Expense Management Security
Concur Travel and Expense
7.9
Replicon WebExpense
Expense Management Compliance
Concur Travel and Expense
8.2
Replicon WebExpense

Pros

Concur Travel and Expense

  • Searching for flights and lodging - It's easy to search for specific hotels in target cities and it's nice to know that the options surfaced are company approved/preferred.
  • Knowing what is "out of budget"- I appreciate that Concur flags if a selection is beyond what we'd typically pay for a service/stay for that given location.
  • Expense Reports - It's easy to combine all expenses into one report for approval. I like doing this for a months' worth of expenses at a time, as it streamlines the approval process for my manager.
Clara Gray | TrustRadius Reviewer

Replicon WebExpense

  • It allowed me to fill my work time sheet. Every week I had to fill this. Based on the numbers the company keeps track of which days I worked.
  • It reminded me to fill the time sheets constantly and also notifies me when it gets approved. So I never really forgot to fill it.
  • It allowed me to see my vacation days left, and plan ahead.
  • It had a list of holiday dates which was very handy to plan my trips or vacation.
  • It had categorization by department and my view of time sheets was only limited to me. I could not see others time sheets, and except for my manager, nobody else could look into mine.
  • It had internet access, which meant I could fill my sheets anywhere. It came in handy while working from home where a VPN connection may not be present. I also guess that this service being online meant no extra effort from IT department side.
Rahul Chaudhary | TrustRadius Reviewer

Cons

Concur Travel and Expense

  • The 30-character limit for descriptions can be tough.
  • Breaking out baggage fees into a separate expense type could be helpful as they are so prevalent.
  • General comment on most Concur interfaces: getting to the comments section or the audit trail is not easy.
Erika Ruch | TrustRadius Reviewer

Replicon WebExpense

  • The UI in my opinion was too simple. Calendar views were pretty stale.
  • I don't believe there was a mobile app for this, or this site worked nicely when opened on small devices.
  • A better view of my time could have been shown. At the time I could only see small excel like boxes filled with numbers. Graphs, or some other visualization of remaining days would have been lucrative.
  • Very stupid login page. We had to fill "company name" at the login page and this name had to match exactly to what was set in the database. It was frustrating and I always had to refer my notes to get that right.
  • There wasn't any preselection option which made it hard to do it fast. If I can only set a few fields (because we had long list of dropdowns to choose from) then this process could be much smoother.
  • A major issue was not being able to see my team-mates schedule or calendar. E.g. when are they taking vacations. So I had to pester them offline to get this information. Many times due to inter-team miscommunication we didn't know about others vacation days during planning. A central place where I could see this information would have helped me a lot.
Rahul Chaudhary | TrustRadius Reviewer

Likelihood to Renew

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 23 answers
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Ashley Salustri | TrustRadius Reviewer

Replicon WebExpense

No score
No answers yet
No answers on this topic

Usability

Concur Travel and Expense

Concur Travel and Expense 8.1
Based on 58 answers
I really like the app. It's easy to add receipts. I can easily find the categories for my expenses as well. I think some of my confusion and frustration with the product comes from the account numbers my institution assigns to purchases. I do with that Concur saved commonly used accounts so it would be even easier to complete my reports.
Hans Meyer | TrustRadius Reviewer

Replicon WebExpense

No score
No answers yet
No answers on this topic

Reliability and Availability

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 7 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP | TrustRadius Reviewer

Replicon WebExpense

No score
No answers yet
No answers on this topic

Performance

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 4 answers
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Nicole Nagy | TrustRadius Reviewer

Replicon WebExpense

No score
No answers yet
No answers on this topic

Support Rating

Concur Travel and Expense

Concur Travel and Expense 7.4
Based on 39 answers
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Shannon McNamara | TrustRadius Reviewer

Replicon WebExpense

No score
No answers yet
No answers on this topic

Online Training

Concur Travel and Expense

Concur Travel and Expense 6.0
Based on 2 answers
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble | TrustRadius Reviewer

Replicon WebExpense

No score
No answers yet
No answers on this topic

Implementation Rating

Concur Travel and Expense

Concur Travel and Expense 6.9
Based on 8 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP | TrustRadius Reviewer

Replicon WebExpense

No score
No answers yet
No answers on this topic

Alternatives Considered

Concur Travel and Expense

We used PeopleSoft for travel previously. It was great, easy to use, could crank out an expense report in about 10 minutes. It was easier than Concur Travel and Expense to deduct anything that wasn't eligible for reimbursement, ex: room service, personal flights. Could still see expense reports fairly easy. PeopleSoft's travel library portion isn't as optimal as Concur's.
Moriah Crane | TrustRadius Reviewer

Replicon WebExpense

I believe it is not in my power to select the best tool. It depends on whatever company I work for. It just happens that we use a different system (and I don't even know if this is an internal system, or another online tool). But I do like my current system. It has a better UI, and more detailed insights about my time. It also shows my pay stubs and other small neat information like tax papers to help me organize. It also has notifications when something new comes up.All these features I think I lacked in Replicon (or maybe my company didn't have access to these).
Rahul Chaudhary | TrustRadius Reviewer

Scalability

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 39 answers
It can grow easily with a business, handling plenty of volume. However, the UI inefficiencies add up. The pricing can work for or against a business, as it’s based on volume. If you can discipline your employees to group their expenses perhaps on a monthly basis, you can keep the cost down a bit
Joshua Henke | TrustRadius Reviewer

Replicon WebExpense

No score
No answers yet
No answers on this topic

Return on Investment

Concur Travel and Expense

  • We've had substantial gains in productivity in auditing. We saved 1 FTE by enabling certain audit rules in the software and moving to a sample audit instead of a 100% receipt audit. We estimate this savings at $90k annually. We saved an additional 1/2 FTE when we implemented Detect. It uses AI to read and audit all receipts and reports. So we now do 100% review for $150k less per year.
  • We were able to incorporate a Corporate Credit Card program for all of our employees, which earns us an annual rebate of $200k.
  • Using mobile capture for receipt images saves us an average of 5 minutes per expense report. Since we submit over 12,000 reports annually, we estimate this saves us about $50k per year.
  • Through partnership apps like Uber and Lyft, we estimate we save about $20k annually from the cost of traditional transportation methods.
Jill Liegghio | TrustRadius Reviewer

Replicon WebExpense

  • Replicon helped me maintain a record of my time. This helped during my assessment where my manager could see my work hours.
  • Replicon was easy to use, so I didn't spend my precious time filling sheets in this site. As far as I can remember, this site only gave me problem once, but was never down.
  • Though a good tool, I actually never got the use case of recording your time sheets. I think it will be pretty hard for an employee to just fill the time sheet and not show up for work. There are so many meetings and people around you, that you cannot fake your presence. So I feel there is no need to fill time sheets. It is a functionality with no real world solution.
Rahul Chaudhary | TrustRadius Reviewer

Screenshots

Pricing Details

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Replicon WebExpense

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Concur Travel and Expense
8.3
Replicon WebExpense
6.0

Likelihood to Renew

Concur Travel and Expense
9.0
Replicon WebExpense

Usability

Concur Travel and Expense
8.1
Replicon WebExpense

Reliability and Availability

Concur Travel and Expense
9.0
Replicon WebExpense

Performance

Concur Travel and Expense
9.0
Replicon WebExpense

Support Rating

Concur Travel and Expense
7.4
Replicon WebExpense

In-Person Training

Concur Travel and Expense
8.0
Replicon WebExpense

Online Training

Concur Travel and Expense
6.0
Replicon WebExpense

Implementation Rating

Concur Travel and Expense
6.9
Replicon WebExpense

Scalability

Concur Travel and Expense
8.3
Replicon WebExpense

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