What users are saying about
Top Rated
120 Ratings
Top Rated
120 Ratings
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Score 8.7 out of 100
44 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

Chef, from Progress

Our organization uses Chef to deploy new code in an automated fashion and it excels in this aspect. It is also well suited to updating existing configurations and push those changes in an automated fashion to large groups of servers. Having the ability to deploy simple or full system changes out to a large group of servers with little human interaction has cut down on time lost spinning up individual servers and allowed our teams to focus on other, operational problems and made us more efficient in dealing with problems with impact customers as opposed to building servers. Chef has enabled us to deploy at scale and helped grow our infrastructure as our company grows.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.8
Chef, from Progress
Remote monitoring
ConnectWise Automate
9.3
Chef, from Progress
Network device monitoring
ConnectWise Automate
7.5
Chef, from Progress
Multiple Server Monitoring
ConnectWise Automate
9.4
Chef, from Progress
Multi-device monitoring
ConnectWise Automate
9.1
Chef, from Progress
Automated alerts and notifications
ConnectWise Automate
9.0
Chef, from Progress

Management Tasks

ConnectWise Automate
8.8
Chef, from Progress
Patch Management
ConnectWise Automate
8.9
Chef, from Progress
Service configuration management
ConnectWise Automate
8.7
Chef, from Progress
Software and hardware inventory
ConnectWise Automate
8.9
Chef, from Progress
Policy-based automation
ConnectWise Automate
8.6
Chef, from Progress

Reporting

ConnectWise Automate
7.6
Chef, from Progress
Performance data reports
ConnectWise Automate
8.3
Chef, from Progress
Customizable reporting
ConnectWise Automate
8.2
Chef, from Progress
Data visualization
ConnectWise Automate
7.5
Chef, from Progress
Risk analysis
ConnectWise Automate
6.5
Chef, from Progress

Security

ConnectWise Automate
8.3
Chef, from Progress
Data backup and recovery
ConnectWise Automate
7.4
Chef, from Progress
Antivirus and malware management
ConnectWise Automate
8.6
Chef, from Progress
Adinistraor access control
ConnectWise Automate
9.0
Chef, from Progress

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

Chef, from Progress

  • Chef is very easy to learn. Written in ruby, Chef code is high enough level for non-ruby coders to get a general idea of what the script is doing.
  • Chef can be a one stop shop for writing code, testing infrastructure, and deployment of applications.
  • The Chef support team is very helpful in their auto manager support as well as active support in their Slack channels from development engineers & architects.
Anonymous | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

Chef, from Progress

  • One main concern with Chef is the maintainability of Chef master.
  • The Chef-client should be installed on every node we want to do any automation.
  • It is mostly Ruby and there's a learning curve. Need to understand the fundamentals of Chef very throughly to play around with attributes, templates etc etc.
  • The Chef-client agent needs to be run on the nodes frequently to update the details of it state to master. And also to index the nodes based on tags.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

Chef, from Progress

No score
No answers yet
No answers on this topic

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

Chef, from Progress

No score
No answers yet
No answers on this topic

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

Chef, from Progress

Chef, from Progress 9.2
Based on 10 answers
It loads quick enough for basically all our systems. Because we have this for local dev environments, speed isn't really a big issue here. Yes, depending on the system, sometimes it does take a relatively long time, but it's not an issue for me. One thing that is annoying is that if I want to make a small change to a cookbook and re-run the Chef client, I can't just make the change in the cache and run it. I have to do the whole process of updating the server.
Christopher Maggiulli | TrustRadius Reviewer

Support Rating

ConnectWise Automate

ConnectWise Automate 8.0
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

Chef, from Progress

Chef, from Progress 6.9
Based on 5 answers
Support for Chef is easily available for fee or through the open source community as most the issues you will face will have been addressed through the Chef developer community forums. The documentation for Chef is moderate to great and easily readable.
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Chef, from Progress

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

Chef, from Progress

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

Chef, from Progress

I really found that Chef to be much friendlier and innovative than Puppet. There is an opinion in the DevOps community that says that Chef is friendlier to programmers whereas Puppet is friendlier to system administrators. This might be true, as I do come from development background and felt right at home with Chef.
Aiman Najjar | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

Chef, from Progress

  • Speed of deployment. If new environments are needed, Chef can speed that process up.
  • Reliability of environments. Since Chef keeps things consistent, you know you're repeating your setup properly.
  • Reduce long term devops effort. It may take an initial investment to setup, however long term it pays off in saving time once the scripts are written.
Kevin Van Heusen | TrustRadius Reviewer

Screenshots

Chef, from Progress

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chef, from Progress

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.8
Chef, from Progress
8.9

Likelihood to Renew

ConnectWise Automate
8.0
Chef, from Progress

Usability

ConnectWise Automate
3.2
Chef, from Progress

Performance

ConnectWise Automate
3.0
Chef, from Progress
9.2

Support Rating

ConnectWise Automate
8.0
Chef, from Progress
6.9

Online Training

ConnectWise Automate
7.1
Chef, from Progress

Implementation Rating

ConnectWise Automate
7.3
Chef, from Progress

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