What users are saying about
28 Ratings
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Top Rated
45 Ratings
28 Ratings
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Score 6.5 out of 100

Crownpeak DXM

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Top Rated
45 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

Contently

It's helpful for top of marketing funnel writing that we can sometimes lose sight of because we are so ingrained in the product day to day. Contently is also helpful for long written pieces and ebooks that will take a significant amount of employee time to put together.I avoid using Contently for mid to bottom funnel marketing writing because my team will often have greater insight into the product function or use-case or product release, making them more adroit to the tone of the written piece and able to produce the content quickly.
Alexander deLong | TrustRadius Reviewer

Crownpeak DXM

Crownpeak DXM is well suited for companies who need to efficiently push content out across multiple channels with minimal fuss. It is a great choice for enterprise-level businesses that need an agile and comprehensive content workflow as it is cloud-based, agile, and offers automatic system upgrades. It fits seamlessly into a customer technology ecosystem as it is highly interoperable, and integrates well with industry leaders in the DAM, PIM, and TMS spaces. Crownpeak DXM is suitable for corporate marketing and localization departments looking for customer-centric digital experience platforms. The decoupled architecture of the platform gives users the flexibility to push content globally with less effort and shorter turnaround times. In summary, our joint customers see the value and impact of Crownpeak’s platform on their lead times, bottom line, and overall brand consistency.
Lauren Johnston | TrustRadius Reviewer

Feature Rating Comparison

Content Creation

Contently
9.5
Crownpeak DXM
Ideation
Contently
9.7
Crownpeak DXM
Approval workflows
Contently
9.8
Crownpeak DXM
Content collaboration
Contently
9.9
Crownpeak DXM
Content calendar
Contently
8.0
Crownpeak DXM
Network for content licensing/production
Contently
10.0
Crownpeak DXM

Content Publishing

Contently
5.7
Crownpeak DXM
Content hub
Contently
5.0
Crownpeak DXM
Forms / Gated content
Contently
8.0
Crownpeak DXM
Embedded CTAs
Contently
9.0
Crownpeak DXM
Content distribution
Contently
2.0
Crownpeak DXM
Content promotion
Contently
2.0
Crownpeak DXM
Content automation
Contently
8.0
Crownpeak DXM

Content Reporting & Analytics

Contently
8.0
Crownpeak DXM
Audience profiling and targeting
Contently
9.0
Crownpeak DXM
Closed-loop tracking and reporting
Contently
8.0
Crownpeak DXM
Content performance analytics
Contently
7.0
Crownpeak DXM
Campaign optimization dashboard
Contently
7.0
Crownpeak DXM
Competitive analytics
Contently
9.0
Crownpeak DXM

Security

Contently
Crownpeak DXM
8.2
Role-based user permissions
Contently
Crownpeak DXM
8.2

Platform & Infrastructure

Contently
Crownpeak DXM
7.2
API
Contently
Crownpeak DXM
7.1
Internationalization / multi-language
Contently
Crownpeak DXM
7.3

Web Content Creation

Contently
Crownpeak DXM
7.3
WYSIWYG editor
Contently
Crownpeak DXM
7.4
Code quality / cleanliness
Contently
Crownpeak DXM
7.1
Admin section
Contently
Crownpeak DXM
7.0
Page templates
Contently
Crownpeak DXM
7.1
Mobile optimization / responsive design
Contently
Crownpeak DXM
7.4
Publishing workflow
Contently
Crownpeak DXM
7.7
Form generator
Contently
Crownpeak DXM
7.1

Web Content Management

Contently
Crownpeak DXM
6.9
Content taxonomy
Contently
Crownpeak DXM
7.0
SEO support
Contently
Crownpeak DXM
7.2
Bulk management
Contently
Crownpeak DXM
6.8
Availability / breadth of extensions
Contently
Crownpeak DXM
6.7

Pros

Contently

  • Consolidating my work in one place to make my work life easier
  • Contently is unique from other content marketing organizational tools in one key way. It hands you a network of freelance professionals eager for delegated work.
  • You can search through a database of professionals to find the perfect person for your given project. Find individuals in your budget offering the exact skills and experience you need.
Anonymous | TrustRadius Reviewer

Crownpeak DXM

  • Having all the tools all in one place - you don't need a separate quality tool or asset management tool for instance
  • Ease of use is great because even non-technical users can get in and add content after minimal training.
  • Personalization and A/B testing built in makes a HUGE difference in how marketers build a site.
Sean Brasher | TrustRadius Reviewer

Cons

Contently

  • I have been using it for 3.5 years, and have had no response from potential clients.
  • The portfolio section is pretty easy to use, but I don't love the format.
  • Since I'm not a client, I don't know just how easy it is for them to find new freelancers or how often it is actually used.
  • Probably more suited for some types/concentrations of freelance writers, like finance, tech, or healthcare.
Kristi Porter | TrustRadius Reviewer

Crownpeak DXM

  • Searching for a particular asset is almost unusable, you have to know exact name of the asset you are looking for.
  • Pages with many assets or dependencies take a long time to load.
  • Set up a way to automatically migrate content - API or automation tools.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Contently

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.9
Based on 5 answers
None of our Crownpeak clients are currently thinking about replatforming.
Joel Macaluso | TrustRadius Reviewer

Usability

Contently

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.0
Based on 12 answers
  • Flexible, agile and easy to use platform for content authors & digital marketers.
  • Seamless integrations with CRM & PIM
  • Globalization & Localization - Streamline translation process with integrated solutions to ensure speed & time to market
  • Integrated Quality Management with DQM to improve SEO & Accessibility
  • Fast, secure and scalable
  • Decoupled technology allows & offers easy integrations
Zeynep Babadagli Baykal | TrustRadius Reviewer

Reliability and Availability

Contently

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.6
Based on 2 answers
We have never encountered any issues with the availability.
Zeynep Babadagli Baykal | TrustRadius Reviewer

Performance

Contently

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.2
Based on 2 answers
Pages load very fast on production (assuming you develop with basic SEO practices in place) due to Crownpeak's publishing architecture. The slide downside is that publishing can be a bit slow at times.
Joel Macaluso | TrustRadius Reviewer

Support Rating

Contently

Contently 10.0
Based on 1 answer
I'm giving them a 10, but honestly, I've never reached out to them. I do see them putting out regular content on social media, so they might be responsive to questions there as well as regular customer support. In their posts and communication, they do seem to value their community, so hopefully, they have good customer support. And I've seen them asking for pitches from their community to publish well-paid articles during this stressful coronavirus time, and I really appreciate that.
Kristi Porter | TrustRadius Reviewer

Crownpeak DXM

Crownpeak DXM 8.1
Based on 35 answers
Crownpeak DXM's service and support are outstanding. We have immediate access to both the tech support team and the software engineering team. We can get a support person on the phone whenever needed, and we can schedule impromptu training sessions at any time. Best support I have ever received from a platform provider in 20 years of software and application development.
Mike Benyo | TrustRadius Reviewer

Online Training

Contently

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.2
Based on 2 answers
We are effectively using the Developer
Center and Community Platform of Crownpeak when we are faced with any kind of
development-based issues. It gives us the chance to research and find possible
solutions. Even if we do not find anything on both platforms, Crownpeak gives
us efficient and quick support service with responsible and reliable support
team. Also,
we are attending regular and on demand trainings provided by Crownpeak whenever
necessary.
Zeynep Babadagli Baykal | TrustRadius Reviewer

Implementation Rating

Contently

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 7.4
Based on 28 answers
SaaS model is perfect for us to avoid slow and costly version updates to get access to new features and functions. Crownpeak is a true SaaS model, so we get all the good new stuff without the need to invest in effort, time or money. this frees our teams to focus on content creation and deployment, which is pretty fast because the DXM publishes straight to html through the headless model.
Andy Wood | TrustRadius Reviewer

Alternatives Considered

Contently

Contently's sweet spot is their network of writers. I have tried a few other platforms but saw much lower writing quality. The tool is handy, especially if you produce multiple pieces of content every week
Ben Plomion | TrustRadius Reviewer

Crownpeak DXM

CrownPeak’s DQM gives the entire CrownPeak suite a slight advantage because it’s so helpful in tracking functionality issues, typos and areas for SEO improvements.
The other competitive products I used had not had these features in such a robust way the last time I used them 3-5 years ago.
Anonymous | TrustRadius Reviewer

Scalability

Contently

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.6
Based on 2 answers
In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.
Zeynep Babadagli Baykal | TrustRadius Reviewer

Return on Investment

Contently

  • Contently contributors have produced some great inbound marking posts and creative materials saving our marketing team significant time allowing them to focus on more strategic plans for the business.
  • The amount of time Contently has saved our internal creative writing staff has more than paid for itself!
Alexander deLong | TrustRadius Reviewer

Crownpeak DXM

  • I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
  • It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
  • It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.
Anonymous | TrustRadius Reviewer

Pricing Details

Contently

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Crownpeak DXM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contently
5.1
Crownpeak DXM
7.4

Likelihood to Renew

Contently
Crownpeak DXM
8.9

Usability

Contently
Crownpeak DXM
8.0

Reliability and Availability

Contently
Crownpeak DXM
8.6

Performance

Contently
Crownpeak DXM
8.2

Support Rating

Contently
10.0
Crownpeak DXM
8.1

Online Training

Contently
Crownpeak DXM
8.2

Implementation Rating

Contently
Crownpeak DXM
7.4

Scalability

Contently
Crownpeak DXM
8.6

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