9 Ratings
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Score 7.2 out of 100
2 Ratings
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Score 4.2 out of 100

Likelihood to Recommend

Continuum Command, a ConnectWise solution

Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Anonymous | TrustRadius Reviewer

ITarian

It is well suited for a startup MSP that cannot afford some of the more expensive tools.
jesse nanes | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Continuum Command, a ConnectWise solution
ITarian
1.8
Remote monitoring
Continuum Command, a ConnectWise solution
ITarian
2.0
Network device monitoring
Continuum Command, a ConnectWise solution
ITarian
1.0
Multiple Server Monitoring
Continuum Command, a ConnectWise solution
ITarian
2.0
Multi-device monitoring
Continuum Command, a ConnectWise solution
ITarian
2.0
Automated alerts and notifications
Continuum Command, a ConnectWise solution
ITarian
2.0

Management Tasks

Continuum Command, a ConnectWise solution
ITarian
2.0
Patch Management
Continuum Command, a ConnectWise solution
ITarian
2.0
Service configuration management
Continuum Command, a ConnectWise solution
ITarian
2.0
Software and hardware inventory
Continuum Command, a ConnectWise solution
ITarian
2.0
Policy-based automation
Continuum Command, a ConnectWise solution
ITarian
2.0

Reporting

Continuum Command, a ConnectWise solution
ITarian
2.0
Performance data reports
Continuum Command, a ConnectWise solution
ITarian
2.0
Customizable reporting
Continuum Command, a ConnectWise solution
ITarian
2.0
Data visualization
Continuum Command, a ConnectWise solution
ITarian
2.0
Risk analysis
Continuum Command, a ConnectWise solution
ITarian
2.0

Security

Continuum Command, a ConnectWise solution
ITarian
2.0
Data backup and recovery
Continuum Command, a ConnectWise solution
ITarian
2.0
Antivirus and malware management
Continuum Command, a ConnectWise solution
ITarian
2.0
Adinistraor access control
Continuum Command, a ConnectWise solution
ITarian
2.0

Pros

Continuum Command, a ConnectWise solution

  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Dale Bradford | TrustRadius Reviewer

ITarian

  • Remote control
  • Remote CMD/powershell
jesse nanes | TrustRadius Reviewer

Cons

Continuum Command, a ConnectWise solution

  • Better reporting.
  • Patching can still use some help.
Rob Rotundo | TrustRadius Reviewer

ITarian

  • Remote control
  • Scripting
jesse nanes | TrustRadius Reviewer

Support Rating

Continuum Command, a ConnectWise solution

No score
No answers yet
No answers on this topic

ITarian

ITarian 3.0
Based on 1 answer
Support was very responsive when needed.
jesse nanes | TrustRadius Reviewer

Alternatives Considered

Continuum Command, a ConnectWise solution

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Anonymous | TrustRadius Reviewer

ITarian

No answers on this topic

Return on Investment

Continuum Command, a ConnectWise solution

No answers on this topic

ITarian

  • Ended up moving to another solution.
  • The time spent on this solution did not improve our business workflow.
jesse nanes | TrustRadius Reviewer

Pricing Details

Continuum Command, a ConnectWise solution

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ITarian

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Continuum Command, a ConnectWise solution
6.7
ITarian
4.0

Support Rating

Continuum Command, a ConnectWise solution
ITarian
3.0

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