9 Ratings
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Score 7.2 out of 100
4 Ratings
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Score 8 out of 100

Likelihood to Recommend

Continuum Command, a ConnectWise solution

Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Anonymous | TrustRadius Reviewer

Tanium

Tanium is suitable in any sort of organization where you want to look at your machines and what kind of applications they are running. One good example is removing an application from where it is not supposed to be in the organization. By using Tanium trace with basic English, first you can search all the machines which have that application, and second you can create a package either through a power shell command or CLI command and remove that application from all the machines at once.This is really saves lot of manual work, time, and also helps in balancing assets across an organization.
Anonymous | TrustRadius Reviewer

Pros

Continuum Command, a ConnectWise solution

  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Dale Bradford | TrustRadius Reviewer

Tanium

  • Tanium helps in identifying a list of infected machines with any vulnerabilities. For example if we create a package with list of Windows vulnerabilities, it will push the package through its sensors to all the nodes, and trace out the infected machines in our organization.
  • It helps in adding IOC's which helps us in track down the hashes or shah files existing with that IOC 's machines.
  • The most impressive thing about Tanium is that it can quarantine the machine of our choice without connecting to the network, which really helps a lot of times in containment of any infected machines.
Anonymous | TrustRadius Reviewer

Cons

Continuum Command, a ConnectWise solution

  • Better reporting.
  • Patching can still use some help.
Rob Rotundo | TrustRadius Reviewer

Tanium

  • One issue is its ring topology, as the data is stored in central hubs and pushed through its peer nodes. If the central hub fails, then the associated node will also result in failure.
  • Another problem is that all Tanium management is on premises requiring the customer to maintain it. If we want ask any help from Tanium support we always get a response like "you are maintaining it yourselves and it's your responsibility.
  • The Tanium User Interface could be improved a bit as, although the tool is rich in performance, a more impressive UI might really attract new customers.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Continuum Command, a ConnectWise solution

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Anonymous | TrustRadius Reviewer

Tanium

Tanium is best for identifying infrastructure infections, and it is easy use where a user who has basic English knowledge can search his queries very easily. Tanium's exceptional feature is quarantining the machine from network, and this is a really impressive feature which should gain them new customers. Tanium helps in removing the suspicious application quickly, which saves time and manual work.
Anonymous | TrustRadius Reviewer

Return on Investment

Continuum Command, a ConnectWise solution

No answers on this topic

Tanium

  • Adding the IOC 's tracing infected machines, and removing unwanted applications quickly.
  • Quarantine the infected machine from the network in order to prevent it from causing damage or infecting other machines.
  • The user interface could be improved.
Anonymous | TrustRadius Reviewer

Pricing Details

Continuum Command, a ConnectWise solution

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tanium

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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