What users are saying about
2 Ratings
5 Ratings
2 Ratings
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Score 8 out of 100
5 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

WebEngage

When the business is expected to scale and expand, tools such as this proves very handy where it helps to target the correct segments or correct audiences with the right offerings, thereby increasing the chances of transaction or desired action from the user while saving pennies which could have been burnt if a blanket approach would have been used. Automation saves a lot of time and effort for the marketers and businesses boosted due to its operation.
Rohit Asesh | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
WebEngage
Customer data management / contact management
ConvergeHub
9.0
WebEngage
Workflow management
ConvergeHub
9.0
WebEngage
Territory management
ConvergeHub
8.0
WebEngage
Opportunity management
ConvergeHub
9.0
WebEngage
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
WebEngage
Contract management
ConvergeHub
8.0
WebEngage
Quote & order management
ConvergeHub
9.0
WebEngage
Interaction tracking
ConvergeHub
8.0
WebEngage
Channel / partner relationship management
ConvergeHub
8.0
WebEngage

Customer Service & Support

ConvergeHub
7.0
WebEngage
Case management
ConvergeHub
7.0
WebEngage

Marketing Automation

ConvergeHub
9.0
WebEngage
Lead management
ConvergeHub
9.0
WebEngage
Email marketing
ConvergeHub
9.0
WebEngage

CRM Project Management

ConvergeHub
9.0
WebEngage
Task management
ConvergeHub
9.0
WebEngage
Billing and invoicing management
ConvergeHub
9.0
WebEngage
Reporting
ConvergeHub
9.0
WebEngage

CRM Reporting & Analytics

ConvergeHub
8.0
WebEngage
Pipeline visualization
ConvergeHub
8.0
WebEngage
Customizable reports
ConvergeHub
8.0
WebEngage

Customization

ConvergeHub
7.5
WebEngage
Custom fields
ConvergeHub
8.0
WebEngage
API for custom integration
ConvergeHub
7.0
WebEngage

Platform

ConvergeHub
9.0
WebEngage
Mobile access
ConvergeHub
9.0
WebEngage

Security

ConvergeHub
9.0
WebEngage
Role-based user permissions
ConvergeHub
9.0
WebEngage

Email & Online Marketing

ConvergeHub
WebEngage
9.3
Dynamic content
ConvergeHub
WebEngage
10.0
Ability to test dynamic content
ConvergeHub
WebEngage
9.0
Mobile optimization
ConvergeHub
WebEngage
9.0
Email deliverability reporting
ConvergeHub
WebEngage
8.0
List management
ConvergeHub
WebEngage
10.0
Triggered drip sequences
ConvergeHub
WebEngage
10.0

Lead Management

ConvergeHub
WebEngage
9.5
Lead nurturing
ConvergeHub
WebEngage
10.0
Automated sales alerts and tasks
ConvergeHub
WebEngage
9.0

Campaign Management

ConvergeHub
WebEngage
9.0
Event/webinar marketing
ConvergeHub
WebEngage
9.0

Reporting & Analytics

ConvergeHub
WebEngage
8.7
Dashboards
ConvergeHub
WebEngage
9.0
Standard reports
ConvergeHub
WebEngage
9.0
Custom reports
ConvergeHub
WebEngage
8.0

Platform & Infrastructure

ConvergeHub
WebEngage
9.5
API
ConvergeHub
WebEngage
9.0
Role-based workflow & approvals
ConvergeHub
WebEngage
10.0
Customizability
ConvergeHub
WebEngage
10.0
Integration with Salesforce.com
ConvergeHub
WebEngage
9.0

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

WebEngage

  • Ease in creating user journeys.
  • Easy implementation of APIs.
  • Good reporting dashboard and scheduling features.
  • Segmentation of the users is easy.
Rohit Asesh | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

WebEngage

  • Relays
  • Onsite should have more options of templates.
  • Backend support for better reachability of the channels.
  • Cohort studies should be more customizable.
Rohit Asesh | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

WebEngage

Both WebEngage & CleverTap are equally good with some weighed advantages at both their ends. When it comes to an easy interface for user journey creation, CleverTap wins the race. When it comes to proper granularized segmentation skills, WebEngage takes a lead. I'd recommend WebEngage because of its extensive implementation capability and better use cases for segmentation and customizability.
Rohit Asesh | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

WebEngage

  • Helped improves quality of acquisition by defining the journey of new users.
  • Business operations made easy because of automation which helped in scaling.
  • Improved retention of the users resulted into higher ROI.
Rohit Asesh | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

WebEngage

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WebEngage Editions & Modules

Additional Pricing Details
Pricing is customised according to the customer usage and requirement. Contact support@webengage.com to know more about pricing plans.

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
WebEngage
9.0

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