What users are saying about
14 Ratings
14 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Conversocial

When deciding on a social media platform, I always recommend outlining business goals. Identify what the platform will be used for and what you are hoping to get out if it. Conversocial specializes in customer service related social media inquiries - this is its greatest strength. However, I would not recommend it for clients who are looking for a platform with full scale reporting capabilities. When deciding on whether to use Conversocial, make sure you define your business goals, check to make sure all the channels you are active on are included in the platform, review the reporting capabilities, and try before you buy.
Kellen McAvoy profile photo

Pros

  • Businesses can analyze how long it takes different agents to respond to customer inquiries on social media. This helps them understand staffing, response time, and how to become more efficient with customer care.
  • By utilizing the tagging and sentiment features across all conversations, businesses can better understand what their customers are talking most frequently about on social media and whether it's positive or negative. This can help identify frequent product issues that may lead to future design improvements.
  • Through the dashboard, customer representatives can also easily assign conversations to the appropriate team member. This makes it more efficient for different managers to handle different conversations related to their product expertise.
Kellen McAvoy profile photo

Cons

  • Used to be a bit of a gap in Analytics, but they've made big improvements recently - now much easier to scale data & insights to other internal teams.
Dan Fricker profile photo

Likelihood to Renew

Conversocial9.1
Based on 6 answers
Compared to systems used in the past, Conversocial is superior because of their excellent service and ability to integrate all of social media into one program, saving enormous amounts of time.
DeeGee Davis profile photo

Usability

Conversocial9.2
Based on 4 answers
One of the key features of this tool - the intuitive interface and easy UX masking a rich functionality set.
Andrey Grigoryev profile photo

Reliability and Availability

Conversocial8.7
Based on 2 answers
Downtime is very rare, and the occasional occurrences are typically a problem with Twitter or FB API.
Andrey Grigoryev profile photo

Performance

Conversocial8.5
Based on 2 answers
Best-in-class for a fully on-line solution. Can always be faster (as anything else in the cloud)
Andrey Grigoryev profile photo

Support

Conversocial9.1
Based on 4 answers
Our account rep at Conversocial has set up a call with me every two weeks to check in, talk about new features, or answer questions. I know I can email or call her for help anytime. Their support team also responds quickly.
Nolan Perry profile photo

In-Person Training

Conversocial9.1
Based on 1 answer
Comprehensive training in all aspects of the software and general usages (including social media) for both agents and managers. Simulation workshops really made the live deployment process very smooth.
Andrey Grigoryev profile photo

Online Training

Conversocial9.1
Based on 3 answers
Outstanding & comprehensive training both on-line and instructor-led. Another crucial differentiator from competitors in our eyes.
Andrey Grigoryev profile photo

Implementation

Conversocial9.1
Based on 3 answers
The only thing better than the Conversocial Software is the Conversocial team.
Jeff King profile photo

Alternatives Considered

Early on we did comparisons with Hootsuite and later with Adobe. While they have similarities, the difference at the time and likely currently, was the personal interest and general accessibility of Conversocial's platform and people. The combination of an effective CRM solution and a team that was readily available to help proved to be the winning formula for our business.
Conway Stone profile photo

Return on Investment

  • Conversocial was used to improve communication for customer service related inquiries on social media. Since I was using the product on behalf of another business, I don't know the ROI.
Kellen McAvoy profile photo

Pricing Details

Conversocial

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details