What users are saying about

Conversocial

14 Ratings

Conversocial

14 Ratings
Score 8 out of 101

Add comparison

Likelihood to Recommend

Conversocial

Conversocial is really helpful for businesses who get a lot of customer support volume on Facebook and Twitter specifically. The tool brings both websites together in an easy-to-use format and ensures that customer support/marketing are reaching every customer who needs assistance.
DeeGee Davis profile photo

Pros

  • The latest version of Conversocial (called Conversations) brings messages together grouped by conversation or discussion topic. This allows us to quickly see related messages before assigning or responding to a post.
  • Conversocial allows us to view all the posts from our various channels in one inbox, or to choose which channels to view. With 50+ different Facebook accounts to monitor, this is a huge time saver for us. We can also filter by only private messages.
  • Notes made on individual comments are now visible in the main view, as is the whole action history for those comments, allowing us to have all the information we need to make decisions.
  • Another feature I love is the ability to simply scroll up or down to view older or newer messages from a user whose comment you have selected in the main view.
  • Keyboard shortcuts allow for quick and easy marking of sentiment. They even have keys that mark the sentiment and archive the post at once, saving us extra clicks.
Nolan Perry profile photo

Cons

  • Being able to track comments in TripAdvisor in addition to Facebook and Twitter would be great. Conversocial does not allow us to monitor comments and reviews on TripAdvisor yet, but Conversocial hopes to introduce this capability soon. Right now, each individual property has to manage TripAdvisor responses individually.
Lauren Stewart profile photo

Likelihood to Renew

Conversocial9.1
Based on 6 answers
It meet our business needs in the this space better than competitors.
Andrey Grigoryev profile photo

Usability

Conversocial9.2
Based on 4 answers
One of the key features of this tool - the intuitive interface and easy UX masking a rich functionality set.
Andrey Grigoryev profile photo

Reliability and Availability

Conversocial8.7
Based on 2 answers
Downtime is very rare, and the occasional occurrences are typically a problem with Twitter or FB API.
Andrey Grigoryev profile photo

Performance

Conversocial8.5
Based on 2 answers
Best-in-class for a fully on-line solution. Can always be faster (as anything else in the cloud)
Andrey Grigoryev profile photo

Support

Conversocial9.1
Based on 4 answers
Another of the great highlights of working with this vendor - fantastic support - timely and solves the issue in short order. Very flexible in adding features we request.
Andrey Grigoryev profile photo

In-Person Training

Conversocial9.1
Based on 1 answer
Comprehensive training in all aspects of the software and general usages (including social media) for both agents and managers. Simulation workshops really made the live deployment process very smooth.
Andrey Grigoryev profile photo

Online Training

Conversocial9.1
Based on 3 answers
Outstanding & comprehensive training both on-line and instructor-led. Another crucial differentiator from competitors in our eyes.
Andrey Grigoryev profile photo

Implementation

Conversocial9.1
Based on 3 answers
100% in the cloud - minimal implementation on our end, didn't have to get IT involved (just downloaded Chrome to optimize performance, which everyone should do anyway).
Andrey Grigoryev profile photo

Alternatives Considered

Early on we did comparisons with Hootsuite and later with Adobe. While they have similarities, the difference at the time and likely currently, was the personal interest and general accessibility of Conversocial's platform and people. The combination of an effective CRM solution and a team that was readily available to help proved to be the winning formula for our business.
Conway Stone profile photo

Return on Investment

  • Conversocial was used to improve communication for customer service related inquiries on social media. Since I was using the product on behalf of another business, I don't know the ROI.
Kellen McAvoy profile photo

Pricing Details

Conversocial

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details