What users are saying about
41 Ratings
9 Ratings
41 Ratings
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Score 7 out of 100
9 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Copper

Positives for [Copper (formerly ProsperWorks)]:-G Suite Compatibility: An industry problem Copper CRM is focused on solving is the lack of integration with current software systems like G Suite. Copper CRM is fully compatible with G Suite, and it is the only sales automation solution endorsed by Google.-Copper CRM is focused on the time-to-value ratio. It aims to provide the maximum value possible while limiting the time it takes for its users to input data manually. Some of its features include workflow and task automation for users who sign up for the two higher tiers.-Simplicity: Copper CRM is designed to be simple. The software has a handy sidebar where users can search for tasks, tracked emails, opportunities, and companies. A link to contact the Support team is also included. If users have issues, they can simply reach out to this team.-Quick Onboarding: Setting up or switching to Copper is a quick and painless experience. Copper focuses on getting new users set up within days, not weeks or months like some of its competitors.Negatives:-Lack of Features: The biggest drawback of Copper CRM is the lack of features it provides its users. It is designed for simplicity. Therefore, it is missing many of the advanced features offered by its competitors. For example, it doesn’t offer users a dedicated account manager, and click-to-call requires third-party software.-Lack of Flexibility Outside G Suite
Ben J. Varghese | TrustRadius Reviewer

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.5
Cosential
8.7
Customer data management / contact management
Copper
8.1
Cosential
10.0
Workflow management
Copper
7.3
Cosential
6.0
Territory management
Copper
5.2
Cosential
9.0
Opportunity management
Copper
8.0
Cosential
10.0
Integration with email client (e.g., Outlook or Gmail)
Copper
9.2
Cosential
10.0
Contract management
Copper
7.1
Cosential
Quote & order management
Copper
6.4
Cosential
Interaction tracking
Copper
8.0
Cosential
9.0
Channel / partner relationship management
Copper
8.0
Cosential
7.0

Customer Service & Support

Copper
7.1
Cosential
Case management
Copper
7.2
Cosential
Call center management
Copper
6.2
Cosential
Help desk management
Copper
8.1
Cosential

Marketing Automation

Copper
5.2
Cosential
7.5
Lead management
Copper
8.1
Cosential
10.0
Email marketing
Copper
2.2
Cosential
5.0

CRM Project Management

Copper
5.1
Cosential
8.0
Task management
Copper
6.6
Cosential
7.0
Billing and invoicing management
Copper
2.5
Cosential
Reporting
Copper
6.2
Cosential
9.0

CRM Reporting & Analytics

Copper
6.2
Cosential
8.7
Forecasting
Copper
5.0
Cosential
6.0
Pipeline visualization
Copper
7.8
Cosential
10.0
Customizable reports
Copper
5.7
Cosential
10.0

Customization

Copper
6.8
Cosential
7.5
Custom fields
Copper
8.1
Cosential
9.0
Custom objects
Copper
7.2
Cosential
6.0
Scripting environment
Copper
8.0
Cosential
API for custom integration
Copper
4.1
Cosential

Security

Copper
8.6
Cosential
10.0
Single sign-on capability
Copper
8.9
Cosential
10.0
Role-based user permissions
Copper
8.2
Cosential
10.0

Social CRM

Copper
3.4
Cosential
5.0
Social data
Copper
4.2
Cosential
5.0
Social engagement
Copper
2.6
Cosential
5.0

Integrations with 3rd-party Software

Copper
7.9
Cosential
5.0
Marketing automation
Copper
7.9
Cosential
5.0

Platform

Copper
7.4
Cosential
7.0
Mobile access
Copper
7.4
Cosential
7.0

Pros

Copper

  • The Google integration and Chrome extension automatically tracks and updates prospect and lead activity in the CRM. Data entry is simplified.
  • Copper is a very user-friendly CRM with the ability to create custom fields, multiple pipelines, sales stages, etc. It is truly customizable and far less complex than other CRMs I have used in the past.
  • Copper makes it simple to add leads manually, through Gmail or using a template and uploading a large list.
  • Great support. We are very happy with our account management team and they strive to make sure we are getting the most out of the platform.
  • Pricing is very competitive.
Erik Viager | TrustRadius Reviewer

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Cons

Copper

  • I wish they allowed you to email from within the CRM and create calendar invites from within the app instead of just kicking you out to a Gmail window.
  • I wish they included more custom fields and email tracking in their basic plan.
Scott Entwistle | TrustRadius Reviewer

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Usability

Copper

Copper 6.1
Based on 4 answers
It's funny. In all other processes EXCEPT for cancellation, the UX & UI is straightforward and friendly, gives you an adequate notification, and works as expected. Wonder why a company would have the opposite design principles in place for their cancellation process. It's almost as if they are intentionally trying to prevent people to cancel their accounts successfully. Beware.
Nathan Young | TrustRadius Reviewer

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Support Rating

Copper

Copper 4.2
Based on 6 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Edition
Basic$251
Professional$591
Business$1191
  1. per user per month
Additional Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cosential Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Copper
5.7
Cosential
10.0

Usability

Copper
6.1
Cosential
8.0

Support Rating

Copper
4.2
Cosential
8.0

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