57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 57 reviews and ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 9 reviews and ratings
Feature Set Ratings
- Copper ranks higher in 1 feature set: Platform
- Cosential ranks higher in 8 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software
Sales Force Automation

4.6
Copper
46%

8.7
Cosential
87%
Cosential ranks higher in 7/9 features
Cosential ranks higher in 7/9 features
Customer data management / contact management

6.0
60%
18 Ratings

10.0
100%
1 Rating
Workflow management

3.3
33%
17 Ratings

6.0
60%
1 Rating
Territory management

5.0
50%
4 Ratings

9.0
90%
1 Rating
Opportunity management

5.6
56%
17 Ratings

10.0
100%
1 Rating
Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings

10.0
100%
1 Rating
Contract management

5.9
59%
9 Ratings

N/A
0 Ratings
Quote & order management

2.0
20%
7 Ratings

N/A
0 Ratings
Interaction tracking

4.5
45%
17 Ratings

9.0
90%
1 Rating
Channel / partner relationship management

1.1
11%
7 Ratings

7.0
70%
1 Rating
Customer Service & Support

3.5
Copper
35%

Cosential
Feature Set Not Supported
N/A
Copper ranks higher in 3/3 features
Copper ranks higher in 3/3 features
Case management

2.9
29%
9 Ratings

N/A
0 Ratings
Call center management

3.3
33%
5 Ratings

N/A
0 Ratings
Help desk management

4.4
44%
7 Ratings

N/A
0 Ratings
Marketing Automation

2.9
Copper
29%

7.5
Cosential
75%
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Lead management

4.4
44%
15 Ratings

10.0
100%
1 Rating
Email marketing

1.4
14%
9 Ratings

5.0
50%
1 Rating
CRM Project Management

3.8
Copper
38%

8.0
Cosential
80%
Cosential ranks higher in 2/3 features
Cosential ranks higher in 2/3 features
Task management

4.7
47%
18 Ratings

7.0
70%
1 Rating
Billing and invoicing management

1.7
17%
5 Ratings

N/A
0 Ratings
Reporting

5.0
50%
16 Ratings

9.0
90%
1 Rating
CRM Reporting & Analytics

6.3
Copper
63%

8.7
Cosential
87%
Cosential ranks higher in 3/3 features
Cosential ranks higher in 3/3 features
Forecasting

5.6
56%
15 Ratings

6.0
60%
1 Rating
Pipeline visualization

6.9
69%
17 Ratings

10.0
100%
1 Rating
Customizable reports

6.4
64%
15 Ratings

10.0
100%
1 Rating
Customization

5.1
Copper
51%

7.5
Cosential
75%
Copper ranks higher in 2/4 features
Copper ranks higher in 2/4 features
Custom fields

8.0
80%
18 Ratings

9.0
90%
1 Rating
Custom objects

4.9
49%
12 Ratings

6.0
60%
1 Rating
Scripting environment

4.1
41%
3 Ratings

N/A
0 Ratings
API for custom integration

3.5
35%
8 Ratings

N/A
0 Ratings
Security

8.4
Copper
84%

10.0
Cosential
100%
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Single sign-on capability

8.9
89%
12 Ratings

10.0
100%
1 Rating
Role-based user permissions

8.0
80%
12 Ratings

10.0
100%
1 Rating
Social CRM

2.1
Copper
21%

5.0
Cosential
50%
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Social data

2.2
22%
12 Ratings

5.0
50%
1 Rating
Social engagement

2.0
20%
7 Ratings

5.0
50%
1 Rating
Integrations with 3rd-party Software

2.0
Copper
20%

5.0
Cosential
50%
Copper ranks higher in 1/2 features
Copper ranks higher in 1/2 features
Marketing automation

3.0
30%
12 Ratings

5.0
50%
1 Rating
Compensation management

1.0
10%
1 Rating

N/A
0 Ratings
Platform

7.2
Copper
72%

7.0
Cosential
70%
Copper ranks higher in 1/1 features
Copper ranks higher in 1/1 features
Mobile access

7.2
72%
16 Ratings

7.0
70%
1 Rating
Attribute Ratings
- Cosential is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

3.0
Copper
30%
19 Ratings

10.0
Cosential
100%
1 Rating
Usability

4.7
Copper
47%
10 Ratings

8.0
Cosential
80%
1 Rating
Support Rating

2.8
Copper
28%
12 Ratings

8.0
Cosential
80%
1 Rating
Likelihood to Recommend
Copper
It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Director of Sales
Invert EnvironmentalEnvironmental Services, 1-10 employees
Cosential
Great for medium and large construction companies that have a specific salesforce.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Pros
Copper
- I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
- Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
- Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

Verified User
Employee in Other
Financial Services Company, 51-200 employeesCosential
- Inputting of companies and leads who may become prospects.
- Creating specific opportunities for construction projects.
- Tracking opportunities through the entire sales cycle.
- Inputting detailed notes and activity by the Sales team.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Cons
Copper
- Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
- We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
- I am pleased using Copper and can't think of any other cons since implementation.
Manager, Business Development
Manifest LLCMarketing and Advertising, 51-200 employees
Cosential
- The open software is somewhat difficult to master as an administrator.
- Report writing could be more intuitive.
- The company seems to cater to larger users.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Pricing Details
Copper
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25 per month per user
Copper Editions & Modules
Edition
Basic | $25.001 |
---|---|
Professional | $59.001 |
Business | $119.001 |
- per month per user
Additional Pricing Details
—Cosential
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cosential Editions & Modules
—
Additional Pricing Details
—Usability
Copper
Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
President
Golf Advisory CouncilSports, 1-10 employees
Cosential
Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Support Rating
Copper
Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Manager, Sales Readiness
NytroComputer Software, 51-200 employees
Cosential
Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Alternatives Considered
Copper
ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Founder
Predictable HireHuman Resources, 1-10 employees
Cosential
Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
Return on Investment
Copper
- Speed to call leads has increased for us over 32%.
- Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
- Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Sr. Account Executive
MotivosityHuman Resources, 11-50 employees
Cosential
- Allowed for common tracking by business developers in different regions.
- Helped us quantify effort.
- Provides great reports for management.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees