What users are saying about
57 Ratings
9 Ratings
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

  • Copper ranks higher in 1 feature set: Platform
  • Cosential ranks higher in 8 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software

Sales Force Automation

4.6

Copper

46%
8.7

Cosential

87%
Cosential ranks higher in 7/9 features

Customer data management / contact management

6.0
60%
18 Ratings
10.0
100%
1 Rating

Workflow management

3.3
33%
17 Ratings
6.0
60%
1 Rating

Territory management

5.0
50%
4 Ratings
9.0
90%
1 Rating

Opportunity management

5.6
56%
17 Ratings
10.0
100%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
10.0
100%
1 Rating

Contract management

5.9
59%
9 Ratings
N/A
0 Ratings

Quote & order management

2.0
20%
7 Ratings
N/A
0 Ratings

Interaction tracking

4.5
45%
17 Ratings
9.0
90%
1 Rating

Channel / partner relationship management

1.1
11%
7 Ratings
7.0
70%
1 Rating

Customer Service & Support

3.5

Copper

35%

Cosential

Feature Set Not Supported
N/A
Copper ranks higher in 3/3 features

Case management

2.9
29%
9 Ratings
N/A
0 Ratings

Call center management

3.3
33%
5 Ratings
N/A
0 Ratings

Help desk management

4.4
44%
7 Ratings
N/A
0 Ratings

Marketing Automation

2.9

Copper

29%
7.5

Cosential

75%
Cosential ranks higher in 2/2 features

Lead management

4.4
44%
15 Ratings
10.0
100%
1 Rating

Email marketing

1.4
14%
9 Ratings
5.0
50%
1 Rating

CRM Project Management

3.8

Copper

38%
8.0

Cosential

80%
Cosential ranks higher in 2/3 features

Task management

4.7
47%
18 Ratings
7.0
70%
1 Rating

Billing and invoicing management

1.7
17%
5 Ratings
N/A
0 Ratings

Reporting

5.0
50%
16 Ratings
9.0
90%
1 Rating

CRM Reporting & Analytics

6.3

Copper

63%
8.7

Cosential

87%
Cosential ranks higher in 3/3 features

Forecasting

5.6
56%
15 Ratings
6.0
60%
1 Rating

Pipeline visualization

6.9
69%
17 Ratings
10.0
100%
1 Rating

Customizable reports

6.4
64%
15 Ratings
10.0
100%
1 Rating

Customization

5.1

Copper

51%
7.5

Cosential

75%
Copper ranks higher in 2/4 features

Custom fields

8.0
80%
18 Ratings
9.0
90%
1 Rating

Custom objects

4.9
49%
12 Ratings
6.0
60%
1 Rating

Scripting environment

4.1
41%
3 Ratings
N/A
0 Ratings

API for custom integration

3.5
35%
8 Ratings
N/A
0 Ratings

Security

8.4

Copper

84%
10.0

Cosential

100%
Cosential ranks higher in 2/2 features

Single sign-on capability

8.9
89%
12 Ratings
10.0
100%
1 Rating

Role-based user permissions

8.0
80%
12 Ratings
10.0
100%
1 Rating

Social CRM

2.1

Copper

21%
5.0

Cosential

50%
Cosential ranks higher in 2/2 features

Social data

2.2
22%
12 Ratings
5.0
50%
1 Rating

Social engagement

2.0
20%
7 Ratings
5.0
50%
1 Rating

Integrations with 3rd-party Software

2.0

Copper

20%
5.0

Cosential

50%
Copper ranks higher in 1/2 features

Marketing automation

3.0
30%
12 Ratings
5.0
50%
1 Rating

Compensation management

1.0
10%
1 Rating
N/A
0 Ratings

Platform

7.2

Copper

72%
7.0

Cosential

70%
Copper ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
7.0
70%
1 Rating

Attribute Ratings

  • Cosential is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
10.0

Cosential

100%
1 Rating

Usability

4.7

Copper

47%
10 Ratings
8.0

Cosential

80%
1 Rating

Support Rating

2.8

Copper

28%
12 Ratings
8.0

Cosential

80%
1 Rating

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cosential Editions & Modules

Additional Pricing Details

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Support Rating

Copper

Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Add comparison