Copper vs Cosential | TrustRadius

What users are saying about

Score 6 out of 10

Based on 57 reviews and ratings

Score 8.8 out of 10

Based on 9 reviews and ratings

Feature Set Ratings

Copper ranks higher in 1 feature set: Platform
Cosential ranks higher in 8 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software

Sales Force Automation

4.6

Copper

46%

8.7

Cosential

87%

Cosential ranks higher in 7/9 features

Customer data management / contact management

6.0

60%

18 Ratings

10.0

100%

1 Rating

Workflow management

3.3

33%

17 Ratings

6.0

60%

1 Rating

Territory management

5.0

50%

4 Ratings

9.0

90%

1 Rating

Opportunity management

5.6

56%

17 Ratings

10.0

100%

1 Rating

Integration with email client (e.g., Outlook or Gmail)

8.3

83%

18 Ratings

10.0

100%

1 Rating

Contract management

5.9

59%

9 Ratings

N/A

0 Ratings

Quote & order management

2.0

20%

7 Ratings

N/A

0 Ratings

Interaction tracking

4.5

45%

17 Ratings

9.0

90%

1 Rating

Channel / partner relationship management

1.1

11%

7 Ratings

7.0

70%

1 Rating

Customer Service & Support

3.5

Copper

35%

Cosential

Feature Set Not Supported

N/A

Copper ranks higher in 3/3 features

Case management

2.9

29%

9 Ratings

N/A

0 Ratings

Call center management

3.3

33%

5 Ratings

N/A

0 Ratings

Help desk management

4.4

44%

7 Ratings

N/A

0 Ratings

Marketing Automation

2.9

Copper

29%

7.5

Cosential

75%

Cosential ranks higher in 2/2 features

Lead management

4.4

44%

15 Ratings

10.0

100%

1 Rating

Email marketing

1.4

14%

9 Ratings

5.0

50%

1 Rating

CRM Project Management

3.8

Copper

38%

8.0

Cosential

80%

Cosential ranks higher in 2/3 features

Task management

4.7

47%

18 Ratings

7.0

70%

1 Rating

Billing and invoicing management

1.7

17%

5 Ratings

N/A

0 Ratings

Reporting

5.0

50%

16 Ratings

9.0

90%

1 Rating

CRM Reporting & Analytics

6.3

Copper

63%

8.7

Cosential

87%

Cosential ranks higher in 3/3 features

Forecasting

5.6

56%

15 Ratings

6.0

60%

1 Rating

Pipeline visualization

6.9

69%

17 Ratings

10.0

100%

1 Rating

Customizable reports

6.4

64%

15 Ratings

10.0

100%

1 Rating

Customization

5.1

Copper

51%

7.5

Cosential

75%

Copper ranks higher in 2/4 features

Custom fields

8.0

80%

18 Ratings

9.0

90%

1 Rating

Custom objects

4.9

49%

12 Ratings

6.0

60%

1 Rating

Scripting environment

4.1

41%

3 Ratings

N/A

0 Ratings

API for custom integration

3.5

35%

8 Ratings

N/A

0 Ratings

Security

8.4

Copper

84%

10.0

Cosential

100%

Cosential ranks higher in 2/2 features

Single sign-on capability

8.9

89%

12 Ratings

10.0

100%

1 Rating

Role-based user permissions

8.0

80%

12 Ratings

10.0

100%

1 Rating

Social CRM

2.1

Copper

21%

5.0

Cosential

50%

Cosential ranks higher in 2/2 features

Social data

2.2

22%

12 Ratings

5.0

50%

1 Rating

Social engagement

2.0

20%

7 Ratings

5.0

50%

1 Rating

Integrations with 3rd-party Software

2.0

Copper

20%

5.0

Cosential

50%

Copper ranks higher in 1/2 features

Marketing automation

3.0

30%

12 Ratings

5.0

50%

1 Rating

Compensation management

1.0

10%

1 Rating

N/A

0 Ratings

Platform

7.2

Copper

72%

7.0

Cosential

70%

Copper ranks higher in 1/1 features

Mobile access

7.2

72%

16 Ratings

7.0

70%

1 Rating

Attribute Ratings

Cosential is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Copper

30%

19 Ratings

10.0

Cosential

100%

1 Rating

Copper

47%

10 Ratings

8.0

Cosential

80%

1 Rating

Copper

28%

12 Ratings

8.0

Cosential

80%

1 Rating

Pros

I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

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Verified User

Employee in Other

Financial Services Company, 51-200 employees

View all 19 answers on this topic

Inputting of companies and leads who may become prospects.
Creating specific opportunities for construction projects.
Tracking opportunities through the entire sales cycle.
Inputting detailed notes and activity by the Sales team.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

View all 1 answers on this topic

Cons

Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
I am pleased using Copper and can't think of any other cons since implementation.

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Erik Viager

Manager, Business Development

Manifest LLCMarketing and Advertising, 51-200 employees

View all 19 answers on this topic

The open software is somewhat difficult to master as an administrator.
Report writing could be more intuitive.
The company seems to cater to larger users.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$25 per month per user

Copper Editions & Modules

Edition

Basic	$25.00¹
Professional	$59.00¹
Business	$119.00¹

per month per user

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Cosential Editions & Modules

—

Additional Pricing Details

—

Usability

Copper 4.7

Based on 10 answers

I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.

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Jason Tenzer

President

Golf Advisory CouncilSports, 1-10 employees

View all 10 answers on this topic

Cosential 8.0

Based on 1 answer

Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

View all 1 answers on this topic

Support Rating

Copper 2.8

Based on 12 answers

It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.

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Ben J. Varghese

Manager, Sales Readiness

NytroComputer Software, 51-200 employees

View all 12 answers on this topic

Cosential 8.0

Based on 1 answer

My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

View all 1 answers on this topic

Alternatives Considered

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.

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Scott Entwistle

Founder

Predictable HireHuman Resources, 1-10 employees

View all 19 answers on this topic

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

View all 1 answers on this topic

Return on Investment

Speed to call leads has increased for us over 32%.
Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.

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Kelly Wasden

Sr. Account Executive

MotivosityHuman Resources, 11-50 employees

View all 19 answers on this topic

Allowed for common tracking by business developers in different regions.
Helped us quantify effort.
Provides great reports for management.

Read full review

Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

View all 1 answers on this topic

Copper

Cosential

Copper

Cosential

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Copper

Cosential

Case management

Call center management

Help desk management

Copper

Cosential

Lead management

Email marketing

Copper

Cosential

Task management

Billing and invoicing management

Reporting

Copper

Cosential

Forecasting

Pipeline visualization

Customizable reports

Copper

Cosential

Custom fields

Custom objects

Scripting environment

API for custom integration

Copper

Cosential

Single sign-on capability

Role-based user permissions

Copper

Cosential

Social data

Social engagement

Copper

Cosential

Marketing automation

Compensation management

Copper

Cosential

Mobile access

Copper

Cosential

Copper

Cosential

Copper

Cosential

Likelihood to Recommend

Copper

Cosential

Pros

Copper

Cosential

Cons

Copper

Cosential

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Copper Editions & Modules

Edition

Additional Pricing Details

General

Free Trial