57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 57 reviews and ratings
Top Rated
257 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 257 reviews and ratings
Feature Set Ratings
Sales Force Automation

4.6
Copper
46%

Freshdesk
Feature Set Not Supported
N/A
Copper ranks higher in 9/9 features
Copper ranks higher in 9/9 features
Customer data management / contact management

6.0
60%
18 Ratings

N/A
0 Ratings
Workflow management

3.3
33%
17 Ratings

N/A
0 Ratings
Territory management

5.0
50%
4 Ratings

N/A
0 Ratings
Opportunity management

5.6
56%
17 Ratings

N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings

N/A
0 Ratings
Contract management

5.9
59%
9 Ratings

N/A
0 Ratings
Quote & order management

2.0
20%
7 Ratings

N/A
0 Ratings
Interaction tracking

4.5
45%
17 Ratings

N/A
0 Ratings
Channel / partner relationship management

1.1
11%
7 Ratings

N/A
0 Ratings
Customer Service & Support

3.6
Copper
36%

Freshdesk
Feature Set Not Supported
N/A
Copper ranks higher in 3/3 features
Copper ranks higher in 3/3 features
Case management

2.9
29%
9 Ratings

N/A
0 Ratings
Call center management

3.3
33%
5 Ratings

N/A
0 Ratings
Help desk management

4.4
44%
7 Ratings

N/A
0 Ratings
Marketing Automation

2.9
Copper
29%

Freshdesk
Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features
Copper ranks higher in 2/2 features
Lead management

4.4
44%
15 Ratings

N/A
0 Ratings
Email marketing

1.4
14%
9 Ratings

N/A
0 Ratings
CRM Project Management

3.8
Copper
38%

Freshdesk
Feature Set Not Supported
N/A
Copper ranks higher in 3/3 features
Copper ranks higher in 3/3 features
Task management

4.7
47%
18 Ratings

N/A
0 Ratings
Billing and invoicing management

1.7
17%
5 Ratings

N/A
0 Ratings
Reporting

5.0
50%
16 Ratings

N/A
0 Ratings
CRM Reporting & Analytics

6.3
Copper
63%

Freshdesk
Feature Set Not Supported
N/A
Copper ranks higher in 3/3 features
Copper ranks higher in 3/3 features
Forecasting

5.6
56%
15 Ratings

N/A
0 Ratings
Pipeline visualization

6.9
69%
17 Ratings

N/A
0 Ratings
Customizable reports

6.4
64%
15 Ratings

N/A
0 Ratings
Customization

5.1
Copper
51%

Freshdesk
Feature Set Not Supported
N/A
Copper ranks higher in 4/4 features
Copper ranks higher in 4/4 features
Custom fields

8.0
80%
18 Ratings

N/A
0 Ratings
Custom objects

4.9
49%
12 Ratings

N/A
0 Ratings
Scripting environment

4.1
41%
3 Ratings

N/A
0 Ratings
API for custom integration

3.5
35%
8 Ratings

N/A
0 Ratings
Security

8.4
Copper
84%

Freshdesk
Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features
Copper ranks higher in 2/2 features
Single sign-on capability

8.9
89%
12 Ratings

N/A
0 Ratings
Role-based user permissions

8.0
80%
12 Ratings

N/A
0 Ratings
Social CRM

2.1
Copper
21%

Freshdesk
Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features
Copper ranks higher in 2/2 features
Social data

2.2
22%
12 Ratings

N/A
0 Ratings
Social engagement

2.0
20%
7 Ratings

N/A
0 Ratings
Integrations with 3rd-party Software

2.0
Copper
20%

Freshdesk
Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features
Copper ranks higher in 2/2 features
Marketing automation

3.0
30%
12 Ratings

N/A
0 Ratings
Compensation management

1.0
10%
1 Rating

N/A
0 Ratings
Platform

7.2
Copper
72%

Freshdesk
Feature Set Not Supported
N/A
Copper ranks higher in 1/1 features
Copper ranks higher in 1/1 features
Mobile access

7.2
72%
16 Ratings

N/A
0 Ratings
Incident and problem management

Copper
Feature Set Not Supported
N/A

8.7
Freshdesk
87%
Freshdesk ranks higher in 6/6 features
Freshdesk ranks higher in 6/6 features
Organize and prioritize service tickets

N/A
0 Ratings

9.0
90%
4 Ratings
Expert directory

N/A
0 Ratings

8.4
84%
3 Ratings
Subscription-based notifications

N/A
0 Ratings

8.4
84%
3 Ratings
ITSM collaboration and documentation

N/A
0 Ratings

7.6
76%
4 Ratings
Ticket creation and submission

N/A
0 Ratings

9.3
93%
4 Ratings
Ticket response

N/A
0 Ratings

9.7
97%
3 Ratings
Self Help Community

Copper
Feature Set Not Supported
N/A

8.3
Freshdesk
83%
Freshdesk ranks higher in 2/2 features
Freshdesk ranks higher in 2/2 features
External knowledge base

N/A
0 Ratings

8.7
87%
3 Ratings
Internal knowledge base

N/A
0 Ratings

7.9
79%
4 Ratings
Multi-Channel Help

Copper
Feature Set Not Supported
N/A

7.4
Freshdesk
74%
Freshdesk ranks higher in 5/5 features
Freshdesk ranks higher in 5/5 features
Customer portal

N/A
0 Ratings

8.4
84%
3 Ratings
IVR

N/A
0 Ratings

3.0
30%
1 Rating
Social integration

N/A
0 Ratings

7.6
76%
2 Ratings
Email support

N/A
0 Ratings

9.8
98%
4 Ratings
Help Desk CRM integration

N/A
0 Ratings

8.3
83%
4 Ratings
Attribute Ratings
- Freshdesk is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

3.0
Copper
30%
19 Ratings

8.1
Freshdesk
81%
70 Ratings
Likelihood to Renew

Copper
N/A
0 Ratings

10.0
Freshdesk
100%
4 Ratings
Usability

4.7
Copper
47%
10 Ratings

8.4
Freshdesk
84%
22 Ratings
Support Rating

2.8
Copper
28%
12 Ratings

8.5
Freshdesk
85%
25 Ratings
Implementation Rating

Copper
N/A
0 Ratings

10.0
Freshdesk
100%
2 Ratings
Likelihood to Recommend
Copper
It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Director of Sales
Invert EnvironmentalEnvironmental Services, 1-10 employees
Freshdesk
It is well suited for a company who needs to provide an enhanced service desk ticketing system. They are scalable to accomodate from small to large scale businesses. Also their product is ready to use right away with very little customizing. There are many integrations that are apart of the system and compliment well

Verified User
C-Level Executive in Information Technology
Higher Education Company, 201-500 employeesPros
Copper
- I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
- Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
- Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

Verified User
Employee in Other
Financial Services Company, 51-200 employeesFreshdesk
- Freshdesk has enough options to deal with the engagement operations that are collected through the chosen channels. For example, it is easy to compare through analytics tables the engagement achieved in certain social networks and then create commercial strategies in the networks with the best results.
- Freshdesk has a very high level of interoperability with customer relationship management platforms, so that through its API it is possible to incorporate sales functions or work with customers, so that the management is a little apart from technical assistance without problems.
- It is easy to save the information of each problem that is solved for the buyers of our products, and in case we communicate with them again, the data stored on these interactions are accessible to review their history, and thus better orientate the type of solutions that can or cannot be offered to them.
Master of Busines Administration
SSDIGITALCOMarketing & Advertising, 201-500 employees
Cons
Copper
- Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
- We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
- I am pleased using Copper and can't think of any other cons since implementation.
Manager, Business Development
Manifest LLCMarketing and Advertising, 51-200 employees
Freshdesk
- Reporting is a bit awkward sometimes, but you can level up for better reporting
- The client onboarding to get them user accounts isn't always clearly defined
- There are a lot of features many we didn't use, would have been nice to have more granular control over that to adjust our pricing
Creative Director
Links Technology SolutionsInternet, 51-200 employees
Pricing Details
Copper
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25 per month per user
Copper Editions & Modules
Edition
Basic | $25.001 |
---|---|
Professional | $59.001 |
Business | $119.001 |
- per month per user
Additional Pricing Details
—Freshdesk
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$15 per month
Freshdesk Editions & Modules
Edition
Sprout | Free |
---|---|
Blossom | $15.002 |
Garden | $35.002 |
Estate | $49.002 |
Forest | $99.002 |
Estate Omnichannel | $79.002 |
Forest Omnichannel | $139.002 |
- none
- Per Agent/Per Month (billed annually)
Additional Pricing Details
Starts at $0 for unlimited agents with the Sprout plan. Higher plans at $19.00, $45.00, $69.00 and $125.00 if billed monthly. The 21-day free trial covers all features at the Estate plan.Likelihood to Renew
Copper
No score
No answers yet
No answers on this topic
Freshdesk
Freshdesk 10.0
Based on 4 answers
Freshdesk is feature rich and easy to use. The setup is intuitive and can integrate with Google, so we do not need to create accounts for new employees. The first time an employee needs to create a ticket they login with their Google account and the Freshdesk account is automatically generated
System Administrator
Warren County R-III School DistrictEducation Management, 201-500 employees
Usability
Copper
Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
President
Golf Advisory CouncilSports, 1-10 employees
Freshdesk
Freshdesk 8.4
Based on 22 answers
Freshdesk equips the sales team with the most enhanced communication capabilities and features that are responsible for delivering high level of customer support. Freshdesk has multiple-channel support that enables the customer care agents to broaden their reach and streamline ticket delivery. It is designed to provide maximum collaboration to internal teams giving them options to split a ticket into smaller tickets.
Senior Analyst, Customer Analytics
Alliance Data Card ServicesFinancial Services, 5001-10,000 employees
Support Rating
Copper
Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Manager, Sales Readiness
NytroComputer Software, 51-200 employees
Freshdesk
Freshdesk 8.5
Based on 25 answers
Support has been good the few times we have needed it, but most of our issues have been easily resolved by using the support documentation. We used guides starting out getting everything ready for the first use and it was smooth sailing. For contacting the support team, responses have been quick and accurate.

Verified User
Technician in Information Technology
Information Technology & Services Company, 11-50 employeesImplementation Rating
Copper
No score
No answers yet
No answers on this topic
Freshdesk
Freshdesk 10.0
Based on 2 answers
No, it is easy to do
Network & System Specialist
De Heus LLCMachinery, 1001-5000 employees
Alternatives Considered
Copper
ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Founder
Predictable HireHuman Resources, 1-10 employees
Freshdesk
ManageEngine was our first customer support ticketing system we implemented (instead of using a massive Excel file) - it vastly improved our ability to engage with customers, but we quickly outgrew it's feature-set and needing a solution that would continue to grow with us. Salesforce was difficult at best during our time using it - felt like we were told of the amazing things it could do, and upon purchase were sent a bunch of building blocks that we were expected to build ourselves - between Salesforce costs and third-party programming to get it to do what we needed to, Salesforce was not around for long (the 7% year after year increases were also a deal breaker).We picked Freshdesk because it offered a modern solution for a price that we were very happy with. We did compare it to Zendesk, but at the time of purchase several years ago, we were hearing better reviews of a relative new system of Freshdesk, so went with them. So far it has been a good investment, minus the occasional hiccups and quality of life issues.

Verified User
Manager in Information Technology
Industrial Automation Company, 51-200 employeesReturn on Investment
Copper
- Speed to call leads has increased for us over 32%.
- Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
- Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Sr. Account Executive
MotivosityHuman Resources, 11-50 employees
Freshdesk
- The value provided by Freshdesk is better than the competitors we considered when looking at cost vs features
- We migrated to Freshdesk from another similar platform and found that the UX/UI was easier to navigate and required less clicks to close out a support request, these clicks add up over time and allowed us to process more tickets in a given day without growing out team.

Verified User
Director in Customer Service
Marketing and Advertising Company, 51-200 employees