What users are saying about
57 Ratings
26 Ratings
57 Ratings
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Score 6.1 out of 100
26 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • Copper ranks higher in 2 feature sets: CRM Reporting & Analytics, Security
  • HoneyBook ranks higher in 5 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization
  • Copper and HoneyBook are tied in 1 feature set: Platform

Sales Force Automation

4.6

Copper

46%
7.3

HoneyBook

73%
HoneyBook ranks higher in 6/9 features

Customer data management / contact management

6.0
60%
18 Ratings
6.9
69%
9 Ratings

Workflow management

3.3
33%
17 Ratings
6.7
67%
8 Ratings

Territory management

5.0
50%
4 Ratings
N/A
0 Ratings

Opportunity management

5.6
56%
17 Ratings
7.6
76%
8 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
7.2
72%
8 Ratings

Contract management

5.9
59%
9 Ratings
8.6
86%
9 Ratings

Quote & order management

2.0
20%
7 Ratings
7.9
79%
7 Ratings

Interaction tracking

4.4
44%
17 Ratings
6.3
63%
7 Ratings

Channel / partner relationship management

1.1
11%
7 Ratings
N/A
0 Ratings

Customer Service & Support

3.5

Copper

35%
6.6

HoneyBook

66%
HoneyBook ranks higher in 2/3 features

Case management

2.9
29%
9 Ratings
6.6
66%
5 Ratings

Call center management

3.3
33%
5 Ratings
N/A
0 Ratings

Help desk management

4.4
44%
7 Ratings
6.7
67%
6 Ratings

Marketing Automation

2.9

Copper

29%
5.6

HoneyBook

56%
Copper ranks higher in 1/2 features

Lead management

4.3
43%
15 Ratings
5.6
56%
7 Ratings

Email marketing

1.4
14%
9 Ratings
N/A
0 Ratings

CRM Project Management

3.8

Copper

38%
6.6

HoneyBook

66%
HoneyBook ranks higher in 3/3 features

Task management

4.7
47%
18 Ratings
5.6
56%
9 Ratings

Billing and invoicing management

1.7
17%
5 Ratings
8.0
80%
8 Ratings

Reporting

5.0
50%
16 Ratings
6.3
63%
8 Ratings

CRM Reporting & Analytics

6.3

Copper

63%
5.3

HoneyBook

53%
Copper ranks higher in 3/3 features

Forecasting

5.6
56%
15 Ratings
N/A
0 Ratings

Pipeline visualization

6.9
69%
17 Ratings
N/A
0 Ratings

Customizable reports

6.4
64%
15 Ratings
5.3
53%
6 Ratings

Customization

5.1

Copper

51%
6.8

HoneyBook

68%
Copper ranks higher in 3/4 features

Custom fields

8.0
80%
18 Ratings
7.6
76%
8 Ratings

Custom objects

4.9
49%
12 Ratings
6.1
61%
8 Ratings

Scripting environment

4.1
41%
3 Ratings
N/A
0 Ratings

API for custom integration

3.5
35%
8 Ratings
N/A
0 Ratings

Security

8.4

Copper

84%
5.9

HoneyBook

59%
Copper ranks higher in 2/2 features

Single sign-on capability

8.9
89%
12 Ratings
6.4
64%
6 Ratings

Role-based user permissions

8.0
80%
12 Ratings
5.4
54%
7 Ratings

Social CRM

2.1

Copper

21%

HoneyBook

Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features

Social data

2.2
22%
12 Ratings
N/A
0 Ratings

Social engagement

2.0
20%
7 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

2.0

Copper

20%

HoneyBook

Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features

Marketing automation

3.0
30%
12 Ratings
N/A
0 Ratings

Compensation management

1.0
10%
1 Rating
N/A
0 Ratings

Platform

7.2

Copper

72%
7.2

HoneyBook

72%
Copper ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
7.2
72%
8 Ratings

Attribute Ratings

  • HoneyBook is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
8.2

HoneyBook

82%
9 Ratings

Likelihood to Renew

Copper

N/A
0 Ratings
9.0

HoneyBook

90%
1 Rating

Usability

4.7

Copper

47%
10 Ratings
7.6

HoneyBook

76%
7 Ratings

Support Rating

2.9

Copper

29%
12 Ratings
7.8

HoneyBook

78%
7 Ratings

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

HoneyBook

I would recommend Honeybook to other coaches, consultants, and small business owners. It may not be appropriate for a large team's use, but works for the size of organization I currently own and manage. It also integrates with QuickBooks and makes financial data management fairly seamless.
Tiffany Waddell Tate | TrustRadius Reviewer

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

HoneyBook

  • HoneyBook offers incredible resources to train users how to best use their system. It's informative and eye-opening to watch one of their training sessions.
  • I love how easy HoneyBook makes it to create highly professional materials that are beautiful. Its brochures and selling materials are stellar and I'm able to streamline the process without feeling like I actually have to sell my capabilities.
  • I'm thrilled with the billing system and how simple it is to automate. I love that I can see how my customers have engaged with the bills.
  • The app helps me feel connected to my leads and data while I'm away from my computer.
Melody Alexander | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

HoneyBook

  • The online scheduling tool does not work with different time zones very well. It doesn't automatically adjust to my clients' timezones and it doesn't even have many international time zones as an option! I had 3 clients in a row schedule meetings at the wrong time when I first started using HoneyBook's scheduler. I had to switch to Calendly because HoneyBook's scheduling tool was causing me to lose business.
  • The transaction fees for instant deposits are expensive.
  • [I believe} many of the features on HoneyBook are half-baked. It's marketed as an all-in-one business management platform, but I'm still using Calendly, Google Drive, Typeform, Clockify, and ClickUp because HoneyBook's equivalent features aren't as sophisticated or as easy to use.
  • The notes section for client projects does not have much space or allow for any custom formatting such as hyperlinks, bold text, highlighted text, etc. Tools such as Teamwork, Pipedrive, Asana, and ClickUp do a much better job at displaying this type of information.
Alyssa Parr | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

HoneyBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$390 Year

HoneyBook Editions & Modules

Edition
Unlimited Plan - Annual$3901
$1 Promo$1 Per Month2
Unlimited Plan - Monthly$393
  1. Year
  2. 6 Months Promo Code = ONLY1
  3. Month
Additional Pricing Details
For the first 6 months, get HoneyBook for $1 per month with code ONLY1!

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

HoneyBook

HoneyBook 9.0
Based on 1 answer
Since I do not use ALL the functionality in HoneyBook, I have wondered if the plan I am on is too much. That is why I rated a 9 rather than 10. I have definitely considered downgrading but not leaving HoneyBook.
Anonymous | TrustRadius Reviewer

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

HoneyBook

HoneyBook 7.6
Based on 7 answers
This is now a copy-paste response since this platform is asking me to answer every single question. It is such a negative experience with Honeybook that they even upset me while I'm trying to warn others of all the horrible pitfalls in working with the platform.
Anonymous | TrustRadius Reviewer

Support Rating

Copper

Copper 2.9
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

HoneyBook

HoneyBook 7.8
Based on 7 answers
They have ALWAYS been amazing when I needed any type of service or help. Their concierge service is also amazing vs other services I have used in the past. I have confidence when I ask for help - both through Chat or even on their Facebook group that I will get an answer quickly.
Dana Sacco | TrustRadius Reviewer

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

HoneyBook

We switched to HubSpot after a few years of the company using HoneyBook. We switched to HubSpot because we needed more features that would allow us to automate our processes and pull better data on our clients, their vendors, and our overall client process. I appreciated that HoneyBook was its own booking/payment system, that it was easy to use and set up, but ultimately that was not enough to keep us in the platform.
Anonymous | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

HoneyBook

  • Workflow/task management has increased our bookings and saved lost opportunities by 25%.
  • Customization of brochures and contracts allows us to fully represent our brand through the sales process.
Kristin Cole | TrustRadius Reviewer

Screenshots

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