What users are saying about
41 Ratings
4 Ratings
41 Ratings
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Score 7 out of 100
4 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Copper

Positives for [Copper (formerly ProsperWorks)]:-G Suite Compatibility: An industry problem Copper CRM is focused on solving is the lack of integration with current software systems like G Suite. Copper CRM is fully compatible with G Suite, and it is the only sales automation solution endorsed by Google.-Copper CRM is focused on the time-to-value ratio. It aims to provide the maximum value possible while limiting the time it takes for its users to input data manually. Some of its features include workflow and task automation for users who sign up for the two higher tiers.-Simplicity: Copper CRM is designed to be simple. The software has a handy sidebar where users can search for tasks, tracked emails, opportunities, and companies. A link to contact the Support team is also included. If users have issues, they can simply reach out to this team.-Quick Onboarding: Setting up or switching to Copper is a quick and painless experience. Copper focuses on getting new users set up within days, not weeks or months like some of its competitors.Negatives:-Lack of Features: The biggest drawback of Copper CRM is the lack of features it provides its users. It is designed for simplicity. Therefore, it is missing many of the advanced features offered by its competitors. For example, it doesn’t offer users a dedicated account manager, and click-to-call requires third-party software.-Lack of Flexibility Outside G Suite
Ben J. Varghese | TrustRadius Reviewer

Thryv

The communication with this platform change all aspects of my company.
Donna-sue Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.5
Thryv
Customer data management / contact management
Copper
8.1
Thryv
Workflow management
Copper
7.3
Thryv
Territory management
Copper
5.2
Thryv
Opportunity management
Copper
8.0
Thryv
Integration with email client (e.g., Outlook or Gmail)
Copper
9.2
Thryv
Contract management
Copper
7.1
Thryv
Quote & order management
Copper
6.4
Thryv
Interaction tracking
Copper
8.0
Thryv
Channel / partner relationship management
Copper
8.0
Thryv

Customer Service & Support

Copper
7.1
Thryv
Case management
Copper
7.2
Thryv
Call center management
Copper
6.2
Thryv
Help desk management
Copper
8.1
Thryv

Marketing Automation

Copper
5.1
Thryv
Lead management
Copper
8.1
Thryv
Email marketing
Copper
2.2
Thryv

CRM Project Management

Copper
5.1
Thryv
Task management
Copper
6.6
Thryv
Billing and invoicing management
Copper
2.5
Thryv
Reporting
Copper
6.2
Thryv

CRM Reporting & Analytics

Copper
6.2
Thryv
Forecasting
Copper
5.0
Thryv
Pipeline visualization
Copper
7.8
Thryv
Customizable reports
Copper
5.7
Thryv

Customization

Copper
6.8
Thryv
Custom fields
Copper
8.1
Thryv
Custom objects
Copper
7.2
Thryv
Scripting environment
Copper
8.0
Thryv
API for custom integration
Copper
4.0
Thryv

Security

Copper
8.6
Thryv
Single sign-on capability
Copper
8.9
Thryv
Role-based user permissions
Copper
8.2
Thryv

Social CRM

Copper
3.4
Thryv
Social data
Copper
4.1
Thryv
Social engagement
Copper
2.6
Thryv

Integrations with 3rd-party Software

Copper
7.9
Thryv
Marketing automation
Copper
7.9
Thryv

Platform

Copper
7.4
Thryv
Mobile access
Copper
7.4
Thryv

Email & Online Marketing

Copper
Thryv
8.6
Dynamic content
Copper
Thryv
9.0
Ability to test dynamic content
Copper
Thryv
10.0
Landing pages
Copper
Thryv
10.0
Mobile optimization
Copper
Thryv
5.6
Email deliverability reporting
Copper
Thryv
7.2
List management
Copper
Thryv
9.0
Triggered drip sequences
Copper
Thryv
9.0

Lead Management

Copper
Thryv
8.4
Lead nurturing
Copper
Thryv
10.0
Data quality management
Copper
Thryv
6.9
Automated sales alerts and tasks
Copper
Thryv
8.2

Campaign Management

Copper
Thryv
9.0
Calendaring
Copper
Thryv
8.0
Event/webinar marketing
Copper
Thryv
10.0

Social Media Marketing

Copper
Thryv
7.0
Social sharing and campaigns
Copper
Thryv
10.0
Social profile integration
Copper
Thryv
4.0

Reporting & Analytics

Copper
Thryv
5.0
Dashboards
Copper
Thryv
9.0
Standard reports
Copper
Thryv
4.0
Custom reports
Copper
Thryv
2.0

Platform & Infrastructure

Copper
Thryv
7.8
Role-based workflow & approvals
Copper
Thryv
7.7
Customizability
Copper
Thryv
7.9

Pros

Copper

  • The Google integration and Chrome extension automatically tracks and updates prospect and lead activity in the CRM. Data entry is simplified.
  • Copper is a very user-friendly CRM with the ability to create custom fields, multiple pipelines, sales stages, etc. It is truly customizable and far less complex than other CRMs I have used in the past.
  • Copper makes it simple to add leads manually, through Gmail or using a template and uploading a large list.
  • Great support. We are very happy with our account management team and they strive to make sure we are getting the most out of the platform.
  • Pricing is very competitive.
Erik Viager | TrustRadius Reviewer

Thryv

  • Website design
  • Mailing list subscribers
Anonymous | TrustRadius Reviewer

Cons

Copper

  • I wish they allowed you to email from within the CRM and create calendar invites from within the app instead of just kicking you out to a Gmail window.
  • I wish they included more custom fields and email tracking in their basic plan.
Scott Entwistle | TrustRadius Reviewer

Thryv

  • Thryv software emailing portion needs to be more modified because the limit of text’s characters and email side is not well according to my expectations.
  • The Platform is too complex and is only for small business owners.
  • We need professionals to use this software and to work on it because this system is too complex for us and those, they work by themselves with a little bit of knowledge of it.
Donna-sue Carpenter | TrustRadius Reviewer

Usability

Copper

Copper 6.1
Based on 4 answers
It's funny. In all other processes EXCEPT for cancellation, the UX & UI is straightforward and friendly, gives you an adequate notification, and works as expected. Wonder why a company would have the opposite design principles in place for their cancellation process. It's almost as if they are intentionally trying to prevent people to cancel their accounts successfully. Beware.
Nathan Young | TrustRadius Reviewer

Thryv

Thryv 9.0
Based on 1 answer
No answer on this topic is available.

Support Rating

Copper

Copper 4.2
Based on 6 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Thryv

Thryv 8.4
Based on 3 answers
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Thryv

Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
Donna-sue Carpenter | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Thryv

  • We have grown our mailing list substantially.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Edition
Basic$251
Professional$591
Business$1191
  1. per user per month
Additional Pricing Details

Thryv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Thryv Editions & Modules

Additional Pricing Details

Rating Summary

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