Coremetrics / IBM Digital Analytics (discontinued) vs. ServiceNow Customer Service Management
Coremetrics / IBM Digital Analytics (discontinued) vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Coremetrics / IBM Digital Analytics (discontinued) | N/A | Based on the former Coremetrics, IBM Digital Analytics is a discontinued analytics product. IBM acquired Coremetrics in 2010, and re-branded the platform to the IBM Digital Marketing Optimization Solution. Product support was ultimately provided by Acoustic, but the product is not a part of the company's plans going forward. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Coremetrics / IBM Digital Analytics (discontinued) | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Coremetrics / IBM Digital Analytics (discontinued) | ServiceNow Customer Service Management | |
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Top Pros | ||
Top Cons |
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Coremetrics / IBM Digital Analytics (discontinued) | ServiceNow Customer Service Management | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Coremetrics / IBM Digital Analytics (discontinued) | ServiceNow Customer Service Management | |
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Small Businesses | StatCounter Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Siteimprove Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Contentsquare Score 8.6 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Coremetrics / IBM Digital Analytics (discontinued) | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 7.0 (24 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 5.8 (18 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | 10.0 (1 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 2.3 (4 ratings) | 9.0 (1 ratings) |
Online Training | 7.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 9.9 (2 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Coremetrics / IBM Digital Analytics (discontinued) | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Discontinued Products | ServiceNow |
Pros | Discontinued Products | ServiceNow |
Cons | Discontinued Products | ServiceNow |
Likelihood to Renew | Discontinued Products | ServiceNow No answers on this topic |
Usability | Discontinued Products | ServiceNow |
Reliability and Availability | Discontinued Products | ServiceNow No answers on this topic |
Performance | Discontinued Products | ServiceNow No answers on this topic |
Support Rating | Discontinued Products | ServiceNow |
Online Training | Discontinued Products | ServiceNow No answers on this topic |
Implementation Rating | Discontinued Products | ServiceNow No answers on this topic |
Alternatives Considered | Discontinued Products | ServiceNow |
Scalability | Discontinued Products | ServiceNow No answers on this topic |
Return on Investment | Discontinued Products | ServiceNow |
ScreenShots |