What users are saying about
9 Ratings
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Score 8.8 out of 100
33 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Infor CloudSuite CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cosential
8.7
Infor CloudSuite CRM
7.8
Customer data management / contact management
Cosential
10.0
Infor CloudSuite CRM
8.4
Workflow management
Cosential
6.0
Infor CloudSuite CRM
10.0
Territory management
Cosential
9.0
Infor CloudSuite CRM
5.4
Opportunity management
Cosential
10.0
Infor CloudSuite CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
Cosential
10.0
Infor CloudSuite CRM
5.4
Interaction tracking
Cosential
9.0
Infor CloudSuite CRM
10.0
Channel / partner relationship management
Cosential
7.0
Infor CloudSuite CRM
10.0
Contract management
Cosential
Infor CloudSuite CRM
5.7
Quote & order management
Cosential
Infor CloudSuite CRM
7.3

Marketing Automation

Cosential
7.5
Infor CloudSuite CRM
2.5
Lead management
Cosential
10.0
Infor CloudSuite CRM
3.9
Email marketing
Cosential
5.0
Infor CloudSuite CRM
1.0

CRM Project Management

Cosential
8.0
Infor CloudSuite CRM
4.2
Task management
Cosential
7.0
Infor CloudSuite CRM
7.1
Reporting
Cosential
9.0
Infor CloudSuite CRM
2.1
Billing and invoicing management
Cosential
Infor CloudSuite CRM
3.6

CRM Reporting & Analytics

Cosential
8.7
Infor CloudSuite CRM
4.2
Forecasting
Cosential
6.0
Infor CloudSuite CRM
3.6
Pipeline visualization
Cosential
10.0
Infor CloudSuite CRM
7.0
Customizable reports
Cosential
10.0
Infor CloudSuite CRM
2.1

Customization

Cosential
7.5
Infor CloudSuite CRM
8.6
Custom fields
Cosential
9.0
Infor CloudSuite CRM
10.0
Custom objects
Cosential
6.0
Infor CloudSuite CRM
7.0
Scripting environment
Cosential
Infor CloudSuite CRM
7.2
API for custom integration
Cosential
Infor CloudSuite CRM
10.0

Security

Cosential
10.0
Infor CloudSuite CRM
10.0
Single sign-on capability
Cosential
10.0
Infor CloudSuite CRM
10.0
Role-based user permissions
Cosential
10.0
Infor CloudSuite CRM
10.0

Social CRM

Cosential
5.0
Infor CloudSuite CRM
3.5
Social data
Cosential
5.0
Infor CloudSuite CRM
4.0
Social engagement
Cosential
5.0
Infor CloudSuite CRM
3.0

Integrations with 3rd-party Software

Cosential
5.0
Infor CloudSuite CRM
2.9
Marketing automation
Cosential
5.0
Infor CloudSuite CRM
3.0
Compensation management
Cosential
Infor CloudSuite CRM
2.7

Platform

Cosential
7.0
Infor CloudSuite CRM
5.0
Mobile access
Cosential
7.0
Infor CloudSuite CRM
5.0

Customer Service & Support

Cosential
Infor CloudSuite CRM
8.3
Case management
Cosential
Infor CloudSuite CRM
10.0
Call center management
Cosential
Infor CloudSuite CRM
5.0
Help desk management
Cosential
Infor CloudSuite CRM
10.0

Pros

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Infor CloudSuite CRM

  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly | TrustRadius Reviewer

Cons

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Infor CloudSuite CRM

  • InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
  • The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
  • I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Tonya Payne | TrustRadius Reviewer

Likelihood to Renew

Cosential

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
Anonymous | TrustRadius Reviewer

Usability

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
LeVar Berry | TrustRadius Reviewer

Support Rating

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman | TrustRadius Reviewer

Alternatives Considered

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Infor CloudSuite CRM

We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Penny Bell | TrustRadius Reviewer

Return on Investment

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Infor CloudSuite CRM

  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Infor CloudSuite CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cosential
10.0
Infor CloudSuite CRM
9.0

Likelihood to Renew

Cosential
Infor CloudSuite CRM
9.0

Usability

Cosential
8.0
Infor CloudSuite CRM
7.8

Reliability and Availability

Cosential
Infor CloudSuite CRM
9.0

Support Rating

Cosential
8.0
Infor CloudSuite CRM
8.0

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