What users are saying about
9 Ratings
150 Ratings
9 Ratings
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Score 8.8 out of 100
150 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • Cosential ranks higher in 3 feature sets: Sales Force Automation, CRM Reporting & Analytics, Security
  • SAP CRM ranks higher in 6 feature sets: Marketing Automation, CRM Project Management, Customization, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

8.7

Cosential

87%
7.8

SAP CRM

78%
Cosential ranks higher in 5/9 features

Customer data management / contact management

10.0
100%
1 Rating
9.2
92%
27 Ratings

Workflow management

6.0
60%
1 Rating
7.7
77%
28 Ratings

Territory management

9.0
90%
1 Rating
7.5
75%
23 Ratings

Opportunity management

10.0
100%
1 Rating
7.9
79%
26 Ratings

Integration with email client (e.g., Outlook or Gmail)

10.0
100%
1 Rating
7.7
77%
22 Ratings

Interaction tracking

9.0
90%
1 Rating
8.3
83%
26 Ratings

Channel / partner relationship management

7.0
70%
1 Rating
7.4
74%
27 Ratings

Contract management

N/A
0 Ratings
7.0
70%
25 Ratings

Quote & order management

N/A
0 Ratings
7.2
72%
24 Ratings

Marketing Automation

7.5

Cosential

75%
8.5

SAP CRM

85%
Cosential ranks higher in 1/2 features

Lead management

10.0
100%
1 Rating
8.0
80%
22 Ratings

Email marketing

5.0
50%
1 Rating
9.0
90%
18 Ratings

CRM Project Management

8.0

Cosential

80%
8.2

SAP CRM

82%
SAP CRM ranks higher in 2/3 features

Task management

7.0
70%
1 Rating
8.4
84%
20 Ratings

Reporting

9.0
90%
1 Rating
8.7
87%
18 Ratings

Billing and invoicing management

N/A
0 Ratings
7.5
75%
20 Ratings

CRM Reporting & Analytics

8.7

Cosential

87%
8.1

SAP CRM

81%
Cosential ranks higher in 2/3 features

Forecasting

6.0
60%
1 Rating
8.2
82%
24 Ratings

Pipeline visualization

10.0
100%
1 Rating
8.4
84%
22 Ratings

Customizable reports

10.0
100%
1 Rating
7.8
78%
25 Ratings

Customization

7.5

Cosential

75%
7.8

SAP CRM

78%
SAP CRM ranks higher in 3/4 features

Custom fields

9.0
90%
1 Rating
7.8
78%
26 Ratings

Custom objects

6.0
60%
1 Rating
8.0
80%
26 Ratings

Scripting environment

N/A
0 Ratings
7.7
77%
22 Ratings

API for custom integration

N/A
0 Ratings
7.7
77%
21 Ratings

Security

10.0

Cosential

100%
8.7

SAP CRM

87%
Cosential ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
9.2
92%
26 Ratings

Role-based user permissions

10.0
100%
1 Rating
8.3
83%
22 Ratings

Social CRM

5.0

Cosential

50%
9.0

SAP CRM

90%
SAP CRM ranks higher in 2/2 features

Social data

5.0
50%
1 Rating
9.0
90%
13 Ratings

Social engagement

5.0
50%
1 Rating
9.0
90%
12 Ratings

Integrations with 3rd-party Software

5.0

Cosential

50%
8.3

SAP CRM

83%
SAP CRM ranks higher in 2/2 features

Marketing automation

5.0
50%
1 Rating
9.0
90%
17 Ratings

Compensation management

N/A
0 Ratings
7.7
77%
15 Ratings

Platform

7.0

Cosential

70%
8.3

SAP CRM

83%
SAP CRM ranks higher in 1/1 features

Mobile access

7.0
70%
1 Rating
8.3
83%
19 Ratings

Customer Service & Support

Cosential

Feature Set Not Supported
N/A
8.5

SAP CRM

85%
SAP CRM ranks higher in 3/3 features

Case management

N/A
0 Ratings
8.6
86%
21 Ratings

Call center management

N/A
0 Ratings
8.3
83%
22 Ratings

Help desk management

N/A
0 Ratings
8.6
86%
20 Ratings

Attribute Ratings

  • Cosential is rated higher in 1 area: Likelihood to Recommend
  • SAP CRM is rated higher in 1 area: Support Rating
  • Cosential and SAP CRM are tied in 1 area: Usability

Likelihood to Recommend

10.0

Cosential

100%
1 Rating
7.4

SAP CRM

74%
32 Ratings

Likelihood to Renew

Cosential

N/A
0 Ratings
9.0

SAP CRM

90%
4 Ratings

Usability

8.0

Cosential

80%
1 Rating
8.0

SAP CRM

80%
4 Ratings

Support Rating

8.0

Cosential

80%
1 Rating
9.3

SAP CRM

93%
5 Ratings

Online Training

Cosential

N/A
0 Ratings
7.0

SAP CRM

70%
1 Rating

Likelihood to Recommend

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

Pros

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

Cons

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Cosential

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

Usability

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

SAP CRM

SAP CRM 8.0
Based on 4 answers
When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
Purnima Kapoor | TrustRadius Reviewer

Support Rating

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

SAP CRM

SAP CRM 9.3
Based on 5 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

Alternatives Considered

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

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