9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 9 reviews and ratings
150 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 150 reviews and ratings
Feature Set Ratings
- Cosential ranks higher in 3 feature sets: Sales Force Automation, CRM Reporting & Analytics, Security
- SAP CRM ranks higher in 6 feature sets: Marketing Automation, CRM Project Management, Customization, Social CRM, Integrations with 3rd-party Software, Platform
Sales Force Automation

8.7
Cosential
87%

7.8
SAP CRM
78%
Cosential ranks higher in 5/9 features
Cosential ranks higher in 5/9 features
Customer data management / contact management

10.0
100%
1 Rating

9.2
92%
27 Ratings
Workflow management

6.0
60%
1 Rating

7.7
77%
28 Ratings
Territory management

9.0
90%
1 Rating

7.5
75%
23 Ratings
Opportunity management

10.0
100%
1 Rating

7.9
79%
26 Ratings
Integration with email client (e.g., Outlook or Gmail)

10.0
100%
1 Rating

7.7
77%
22 Ratings
Interaction tracking

9.0
90%
1 Rating

8.3
83%
26 Ratings
Channel / partner relationship management

7.0
70%
1 Rating

7.4
74%
27 Ratings
Contract management

N/A
0 Ratings

7.0
70%
25 Ratings
Quote & order management

N/A
0 Ratings

7.2
72%
24 Ratings
Marketing Automation

7.5
Cosential
75%

8.5
SAP CRM
85%
Cosential ranks higher in 1/2 features
Cosential ranks higher in 1/2 features
Lead management

10.0
100%
1 Rating

8.0
80%
22 Ratings
Email marketing

5.0
50%
1 Rating

9.0
90%
18 Ratings
CRM Project Management

8.0
Cosential
80%

8.2
SAP CRM
82%
SAP CRM ranks higher in 2/3 features
SAP CRM ranks higher in 2/3 features
Task management

7.0
70%
1 Rating

8.4
84%
20 Ratings
Reporting

9.0
90%
1 Rating

8.7
87%
18 Ratings
Billing and invoicing management

N/A
0 Ratings

7.5
75%
20 Ratings
CRM Reporting & Analytics

8.7
Cosential
87%

8.1
SAP CRM
81%
Cosential ranks higher in 2/3 features
Cosential ranks higher in 2/3 features
Forecasting

6.0
60%
1 Rating

8.2
82%
24 Ratings
Pipeline visualization

10.0
100%
1 Rating

8.4
84%
22 Ratings
Customizable reports

10.0
100%
1 Rating

7.8
78%
25 Ratings
Customization

7.5
Cosential
75%

7.8
SAP CRM
78%
SAP CRM ranks higher in 3/4 features
SAP CRM ranks higher in 3/4 features
Custom fields

9.0
90%
1 Rating

7.8
78%
26 Ratings
Custom objects

6.0
60%
1 Rating

8.0
80%
26 Ratings
Scripting environment

N/A
0 Ratings

7.7
77%
22 Ratings
API for custom integration

N/A
0 Ratings

7.7
77%
21 Ratings
Security

10.0
Cosential
100%

8.7
SAP CRM
87%
Cosential ranks higher in 2/2 features
Cosential ranks higher in 2/2 features
Single sign-on capability

10.0
100%
1 Rating

9.2
92%
26 Ratings
Role-based user permissions

10.0
100%
1 Rating

8.3
83%
22 Ratings
Social CRM

5.0
Cosential
50%

9.0
SAP CRM
90%
SAP CRM ranks higher in 2/2 features
SAP CRM ranks higher in 2/2 features
Social data

5.0
50%
1 Rating

9.0
90%
13 Ratings
Social engagement

5.0
50%
1 Rating

9.0
90%
12 Ratings
Integrations with 3rd-party Software

5.0
Cosential
50%

8.3
SAP CRM
83%
SAP CRM ranks higher in 2/2 features
SAP CRM ranks higher in 2/2 features
Marketing automation

5.0
50%
1 Rating

9.0
90%
17 Ratings
Compensation management

N/A
0 Ratings

7.7
77%
15 Ratings
Platform

7.0
Cosential
70%

8.3
SAP CRM
83%
SAP CRM ranks higher in 1/1 features
SAP CRM ranks higher in 1/1 features
Mobile access

7.0
70%
1 Rating

8.3
83%
19 Ratings
Customer Service & Support

Cosential
Feature Set Not Supported
N/A

8.5
SAP CRM
85%
SAP CRM ranks higher in 3/3 features
SAP CRM ranks higher in 3/3 features
Case management

N/A
0 Ratings

8.6
86%
21 Ratings
Call center management

N/A
0 Ratings

8.3
83%
22 Ratings
Help desk management

N/A
0 Ratings

8.6
86%
20 Ratings
Attribute Ratings
- Cosential is rated higher in 1 area: Likelihood to Recommend
- SAP CRM is rated higher in 1 area: Support Rating
- Cosential and SAP CRM are tied in 1 area: Usability
Likelihood to Recommend

10.0
Cosential
100%
1 Rating

7.4
SAP CRM
74%
32 Ratings
Likelihood to Renew

Cosential
N/A
0 Ratings

9.0
SAP CRM
90%
4 Ratings
Usability

8.0
Cosential
80%
1 Rating

8.0
SAP CRM
80%
4 Ratings
Support Rating

8.0
Cosential
80%
1 Rating

9.3
SAP CRM
93%
5 Ratings
Online Training

Cosential
N/A
0 Ratings

7.0
SAP CRM
70%
1 Rating
Likelihood to Recommend
Cosential
Great for medium and large construction companies that have a specific salesforce.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
SAP CRM
SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees
Pros
Cosential
- Inputting of companies and leads who may become prospects.
- Creating specific opportunities for construction projects.
- Tracking opportunities through the entire sales cycle.
- Inputting detailed notes and activity by the Sales team.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
SAP CRM
- Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
- As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
- It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Mapple Ltd
App developerComputer Software, 11-50 employees
Cons
Cosential
- The open software is somewhat difficult to master as an administrator.
- Report writing could be more intuitive.
- The company seems to cater to larger users.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
SAP CRM
- One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
- It does not have integration with any type of social network.
- The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Project Management Specialist
Westinghouse Electric CompanyOil & Energy, 5001-10,000 employees
Pricing Details
Cosential
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—SAP CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Cosential
No score
No answers yet
No answers on this topic
SAP CRM
SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 10,001+ employeesUsability
Cosential
Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
SAP CRM
SAP CRM 8.0
Based on 4 answers
When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
Senior Marketing Specialist
BarcoElectrical & Electronic Manufacturing, 1001-5000 employees
Support Rating
Cosential
Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
SAP CRM
SAP CRM 9.3
Based on 5 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Mapple Ltd
App developerComputer Software, 11-50 employees
Alternatives Considered
Cosential
Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
SAP CRM
SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation

Verified User
Team Lead in Information Technology
Internet Company, 1001-5000 employeesReturn on Investment
Cosential
- Allowed for common tracking by business developers in different regions.
- Helped us quantify effort.
- Provides great reports for management.
Vice-President - Marketing
WIELANDConstruction, 51-200 employees
SAP CRM
- Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
- Proper training is key step to ROI on SAP CRM.
- Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.

Verified User
Consultant in Information Technology
Chemicals Company, 10,001+ employees