What users are saying about
9 Ratings
124 Ratings
9 Ratings
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Score 8.8 out of 100
124 Ratings
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Score 8 out of 100

Likelihood to Recommend

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cosential
8.7
SAP CRM
7.8
Customer data management / contact management
Cosential
10.0
SAP CRM
8.0
Workflow management
Cosential
6.0
SAP CRM
7.6
Territory management
Cosential
9.0
SAP CRM
7.9
Opportunity management
Cosential
10.0
SAP CRM
6.9
Integration with email client (e.g., Outlook or Gmail)
Cosential
10.0
SAP CRM
7.8
Interaction tracking
Cosential
9.0
SAP CRM
8.2
Channel / partner relationship management
Cosential
7.0
SAP CRM
7.3
Contract management
Cosential
SAP CRM
8.3
Quote & order management
Cosential
SAP CRM
7.9

Marketing Automation

Cosential
7.5
SAP CRM
8.6
Lead management
Cosential
10.0
SAP CRM
8.4
Email marketing
Cosential
5.0
SAP CRM
8.8

CRM Project Management

Cosential
8.0
SAP CRM
8.1
Task management
Cosential
7.0
SAP CRM
8.3
Reporting
Cosential
9.0
SAP CRM
7.9
Billing and invoicing management
Cosential
SAP CRM
8.0

CRM Reporting & Analytics

Cosential
8.7
SAP CRM
7.9
Forecasting
Cosential
6.0
SAP CRM
7.9
Pipeline visualization
Cosential
10.0
SAP CRM
7.6
Customizable reports
Cosential
10.0
SAP CRM
8.2

Customization

Cosential
7.5
SAP CRM
7.9
Custom fields
Cosential
9.0
SAP CRM
8.1
Custom objects
Cosential
6.0
SAP CRM
8.5
Scripting environment
Cosential
SAP CRM
7.6
API for custom integration
Cosential
SAP CRM
7.5

Security

Cosential
10.0
SAP CRM
8.3
Single sign-on capability
Cosential
10.0
SAP CRM
8.0
Role-based user permissions
Cosential
10.0
SAP CRM
8.6

Social CRM

Cosential
5.0
SAP CRM
7.8
Social data
Cosential
5.0
SAP CRM
7.8
Social engagement
Cosential
5.0
SAP CRM
7.8

Integrations with 3rd-party Software

Cosential
5.0
SAP CRM
7.8
Marketing automation
Cosential
5.0
SAP CRM
7.8
Compensation management
Cosential
SAP CRM
7.8

Platform

Cosential
7.0
SAP CRM
7.8
Mobile access
Cosential
7.0
SAP CRM
7.8

Customer Service & Support

Cosential
SAP CRM
7.6
Case management
Cosential
SAP CRM
7.9
Call center management
Cosential
SAP CRM
7.6
Help desk management
Cosential
SAP CRM
7.3

Pros

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

Cosential

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Usability

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

SAP CRM

SAP CRM 9.0
Based on 1 answer
User friendly UI with [lots] of customization.
Huge patches depending on industry
Excellent support
Integration and security of data.
Reliability and availabilty of data.
Incresed ROI.
Anonymous | TrustRadius Reviewer

Support Rating

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

SAP CRM

SAP CRM 9.0
Based on 2 answers
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cosential
10.0
SAP CRM
7.0

Likelihood to Renew

Cosential
SAP CRM
9.0

Usability

Cosential
8.0
SAP CRM
9.0

Support Rating

Cosential
8.0
SAP CRM
9.0

Online Training

Cosential
SAP CRM
7.0

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