Cosential vs SAP CRM | TrustRadius

Likelihood to Recommend

Great for medium and large construction companies that have a specific salesforce.

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.

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Verified User

Team Lead in Information Technology

Information Technology and Services Company, 10,001+ employees

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Feature Rating Comparison

Cosential

SAP CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Interaction tracking

Channel / partner relationship management

Contract management

Quote & order management

Cosential

SAP CRM

Lead management

Email marketing

Cosential

Marketing automation

Compensation management

Cosential

SAP CRM

Mobile access

Cosential

SAP CRM

Case management

Call center management

Help desk management

Pros

Inputting of companies and leads who may become prospects.
Creating specific opportunities for construction projects.
Tracking opportunities through the entire sales cycle.
Inputting detailed notes and activity by the Sales team.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

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If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.

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Tom Leddy

Solution Architect

MillerCoors5001-10,000 employees

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Cons

The open software is somewhat difficult to master as an administrator.
Report writing could be more intuitive.
The company seems to cater to larger users.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

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There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
SAP CRM has a little room for improvement in how efficient it is for users
SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved

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Pradeep Bele

Sr. SAP Basis Consultant

Gauri Ltd. | Transforming Customer Engagement For The Digital AgeInformation Technology and Services, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

SAP CRM 9.0

Based on 4 answers

SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.

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Aaron Norris

CRM Core Key User & Account Manager

BASF10,001+ employees

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Usability

Cosential 8.0

Based on 1 answer

Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

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SAP CRM 9.0

Based on 1 answer

User friendly UI with [lots] of customization.
Huge patches depending on industry
Excellent support
Integration and security of data.
Reliability and availabilty of data.
Incresed ROI.

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Verified User

Executive in Marketing

Building Materials Company, 5001-10,000 employees

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Support Rating

Cosential 8.0

Based on 1 answer

My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

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SAP CRM 9.0

Based on 2 answers

Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix

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Sebastian Jungels

Business Development Manager

ECENTA America, IncInformation Technology and Services, 51-200 employees

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Alternatives Considered

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

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SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation

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Verified User

Team Lead in Information Technology

Internet Company, 1001-5000 employees

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Return on Investment

Allowed for common tracking by business developers in different regions.
Helped us quantify effort.
Provides great reports for management.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

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Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
Proper training is key step to ROI on SAP CRM.
Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.

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Verified User

Consultant in Information Technology

Chemicals Company, 10,001+ employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

SAP CRM

Cosential

SAP CRM

Cosential

SAP CRM

Cosential

SAP CRM

Likelihood to Recommend

Cosential

SAP CRM

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Interaction tracking

Channel / partner relationship management

Contract management

Quote & order management

Lead management

Email marketing

Task management

Reporting

Billing and invoicing management

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Case management

Call center management

Help desk management

Pros

Cosential

SAP CRM

Cons

Cosential

SAP CRM

Likelihood to Renew

Cosential

SAP CRM

Usability

Cosential

SAP CRM

Support Rating

Cosential

SAP CRM

Alternatives Considered

Cosential

SAP CRM

Return on Investment

Cosential

SAP CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison