What users are saying about
5 Ratings
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Score 7.9 out of 100
51 Ratings
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Score 6.9 out of 100

Attribute Ratings

  • Countly is rated higher in 1 area: Likelihood to Recommend
  • Matomo Analytics (formerly Piwik) is rated higher in 1 area: Support Rating

Likelihood to Recommend

7.7

Countly

77%
4 Ratings
6.9

Matomo Analytics (formerly Piwik)

69%
22 Ratings

Likelihood to Renew

Countly

N/A
0 Ratings
8.7

Matomo Analytics (formerly Piwik)

87%
13 Ratings

Usability

Countly

N/A
0 Ratings
9.0

Matomo Analytics (formerly Piwik)

90%
3 Ratings

Support Rating

7.0

Countly

70%
2 Ratings
7.3

Matomo Analytics (formerly Piwik)

73%
6 Ratings

Implementation Rating

Countly

N/A
0 Ratings
9.0

Matomo Analytics (formerly Piwik)

90%
2 Ratings

Likelihood to Recommend

Countly

Whether you're planning to include it into a website or a mobile application, this arrangement is simple to implement. The best feature has to be its superb "division," which allows you to delve deeper into your data without using SQL-like queries. On Ubuntu, the free "group version" can act organically aided.
Nicolas Van Levi Buenviaje | TrustRadius Reviewer

Matomo Analytics (formerly Piwik)

Matomo is a full-fledged website tracking and analytics tool. It offers everything and then a bit more that GA has to offer. I cannot conceive of any situation where this programme would be "less appropriate". You can use it for each and every website and do well with it. The data it provides includes everything you could wish for (country, IP, new user or not, actions taken, goals achieved etc.)
Sven Kalbitzer | TrustRadius Reviewer

Pros

Countly

  • Open-source and Self-hosted - Countly can be completely self-hosted, which makes it really easy to offset costs of a competing service like Segment or Mixpanel for early-stage companies.
  • A large number of SDKs and platform support - Countly provides fairly comprehensive support for mobile applications and general tracking. As a result, it's pretty easy to create comprehensive tracking of events for any company.
  • Custom queries, access to data - You have instant access to data and extensive customizability which makes this platform fairly easy to use for any purpose of user and market tracking.
Fedor Paretsky | TrustRadius Reviewer

Matomo Analytics (formerly Piwik)

  • One of Piwik's strengths is the provision of customizable widgets for different bits of analytics data. The ability to add and remove them, change dates and more makes this a flexible way to visualize data.
  • The visitor log section is also rich, providing date, keywords, actions and more in a single table, which makes it easy to identify your most effective content.
  • And the visitor actions table includes both bounce rate and time on site, so you can quickly tell which pages have the most engagement.
  • Data display is a strength for Piwik, as you have access to overview charts while simultaneously being able to drill deeper.
Sharon Hurley Hall | TrustRadius Reviewer

Cons

Countly

  • The UI is not the best
  • Documentation- hard to find what you're looking for sometimes
Anonymous | TrustRadius Reviewer

Matomo Analytics (formerly Piwik)

  • From a user security standpoint it would be useful to provide users the ability to have two-factor authentication. While stats data is not necessarily sensitive in aggregate, some users may feel that certain portions need to be more secure.
  • It would be nice if there was a tighter integration with the Google search/referrer API so that "keyword not defined" would be replaced more often with the actual keyword that is being used to send a visitor to a site.
  • An easier branding method, maybe in the form of an API function set, that pulled branding URLs from a set of database fields would be great as well.
Anonymous | TrustRadius Reviewer

Pricing Details

Countly

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 per month per data point

Countly Editions & Modules

Edition
Countly Enterprise EditionPersonalized Plans1
Countly Community EditionFree Forever
  1. per month per data point
  2. none
Additional Pricing Details
Customizable, with free Community Edition (free forever) and free Enterprise Edition trial (free for 1 Month).

Matomo Analytics (formerly Piwik)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0

Matomo Analytics (formerly Piwik) Editions & Modules

On-premise Edition
Free download (open source)$0
Content Optimization Bundle$5792
Growth Bundle$1,1492
Premium Bundle$1,4992
Email Support Subscription$2,0902
  1. none
  2. per installation
SaaS Edition
Essential$91
Business$291
Enterprise$1992
Free 30 day trial$03
  1. number of pageviews (monthly traffic)
  2. your requirements and monthly traffic
  3. limited to 30 days
Additional Pricing Details
On-premise Edition is free to download and install on one's own servers.

Likelihood to Renew

Countly

No score
No answers yet
No answers on this topic

Matomo Analytics (formerly Piwik)

Matomo Analytics (formerly Piwik) 8.7
Based on 13 answers
At this point, there is not a single conceivable reason as to why we would not renew and continue to use Piwik Analytics. Especially since it is a free program and open source. The product will only get better over time as more people look into it and donate to cause so that development can continue.
Jeff Wallace | TrustRadius Reviewer

Usability

Countly

No score
No answers yet
No answers on this topic

Matomo Analytics (formerly Piwik)

Matomo Analytics (formerly Piwik) 9.0
Based on 3 answers
Piwik succeeds in presenting me (and my associates and my clients...) large amounts of data in a user friendly way. The interface and functionality can easily be customized. While some enhancements do need technical background (API calls by programming language from the webserver or javascript), others are easy to use (goal / event tracking)
Hendrik Schaper | TrustRadius Reviewer

Support Rating

Countly

Countly 7.0
Based on 2 answers
Countly practically does everything you need it to do. However, it can have challenges of its own sometimes.
Anonymous | TrustRadius Reviewer

Matomo Analytics (formerly Piwik)

Matomo Analytics (formerly Piwik) 7.3
Based on 6 answers
The best thing about the Matomo support is that they have a forum which basically you can find the answer to almost all of your questions and most of the time you don't need to contact them regarding your questions and problems but if you need help they will answer in a reasonable time slots.
Alireza Hassani | TrustRadius Reviewer

Implementation Rating

Countly

No score
No answers yet
No answers on this topic

Matomo Analytics (formerly Piwik)

Matomo Analytics (formerly Piwik) 9.0
Based on 2 answers
Only one hiccup when we were using a beta installation. Other than that, smooth sailing.
Erik Rühling | TrustRadius Reviewer

Alternatives Considered

Countly

Countly have two main elements that make it the better option. First is open sourced so you can edit with code new options and new events, also you can use a variety of plugins depending of the necessities of the users and the objectives of every analysis. The second characteristic is that is very easy to use and even if is open source and the code could seem complex everything is very intuitive.
Carlos David González Vargas | TrustRadius Reviewer

Matomo Analytics (formerly Piwik)

With Matomo Analytics you have total control of your platform, whereas with Google Analytics you never know how they'll be using your data. Being an open source platform allows you to build plugins and themes for this great platform. Some of the users have already build some plugins freely available and some are commercial.
Jean Franco | TrustRadius Reviewer

Return on Investment

Countly

  • It is great for beginners!
  • It is simple to use!
  • It can be integrated with other apps such as Ubuntu.
Nicolas Van Levi Buenviaje | TrustRadius Reviewer

Matomo Analytics (formerly Piwik)

  • We can see the analytics of our web applications and thus having the insight of the systems' behavior.
  • It helps in improving the performance and scalability of our web application.
  • It helps us improve the user experience on our sites; seeing the user's activity we can take decisions to make it better.
  • A cost-effective tool, since it is free.
Cristian Bodnarasec | TrustRadius Reviewer

Screenshots

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