What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 5 reviews and ratings
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 51 reviews and ratings
Attribute Ratings
- Countly is rated higher in 1 area: Likelihood to Recommend
- Matomo Analytics (formerly Piwik) is rated higher in 1 area: Support Rating
Likelihood to Recommend
7.7
Countly
77%
4 Ratings

6.9
Matomo Analytics (formerly Piwik)
69%
22 Ratings
Likelihood to Renew
Countly
N/A
0 Ratings

8.7
Matomo Analytics (formerly Piwik)
87%
13 Ratings
Usability
Countly
N/A
0 Ratings

9.0
Matomo Analytics (formerly Piwik)
90%
3 Ratings
Support Rating
7.0
Countly
70%
2 Ratings

7.3
Matomo Analytics (formerly Piwik)
73%
6 Ratings
Implementation Rating
Countly
N/A
0 Ratings

9.0
Matomo Analytics (formerly Piwik)
90%
2 Ratings
Likelihood to Recommend
Countly
Whether you're planning to include it into a website or a mobile application, this arrangement is simple to implement. The best feature has to be its superb "division," which allows you to delve deeper into your data without using SQL-like queries. On Ubuntu, the free "group version" can act organically aided.
Student
University of the Philippines Open UniversityBroadcast Media, 1-10 employees
Matomo Analytics (formerly Piwik)
Matomo is a full-fledged website tracking and analytics tool. It offers everything and then a bit more that GA has to offer. I cannot conceive of any situation where this programme would be "less appropriate". You can use it for each and every website and do well with it. The data it provides includes everything you could wish for (country, IP, new user or not, actions taken, goals achieved etc.)
Teamleader Marketing
SANHA GmbH & Co. KGBuilding Materials, 501-1000 employees
Pros
Countly
- Open-source and Self-hosted - Countly can be completely self-hosted, which makes it really easy to offset costs of a competing service like Segment or Mixpanel for early-stage companies.
- A large number of SDKs and platform support - Countly provides fairly comprehensive support for mobile applications and general tracking. As a result, it's pretty easy to create comprehensive tracking of events for any company.
- Custom queries, access to data - You have instant access to data and extensive customizability which makes this platform fairly easy to use for any purpose of user and market tracking.
Co-Founder/CEO
aspace, Inc.Computer Software, 1-10 employees
Matomo Analytics (formerly Piwik)
- One of Piwik's strengths is the provision of customizable widgets for different bits of analytics data. The ability to add and remove them, change dates and more makes this a flexible way to visualize data.
- The visitor log section is also rich, providing date, keywords, actions and more in a single table, which makes it easy to identify your most effective content.
- And the visitor actions table includes both bounce rate and time on site, so you can quickly tell which pages have the most engagement.
- Data display is a strength for Piwik, as you have access to overview charts while simultaneously being able to drill deeper.
Professional blogger, writer, journalist
Sharon Hurley Hall, WriterWriting and Editing, 1-10 employees
Cons
Countly
- The UI is not the best
- Documentation- hard to find what you're looking for sometimes

Verified User
Director in Marketing
Internet Company, 51-200 employeesMatomo Analytics (formerly Piwik)
- From a user security standpoint it would be useful to provide users the ability to have two-factor authentication. While stats data is not necessarily sensitive in aggregate, some users may feel that certain portions need to be more secure.
- It would be nice if there was a tighter integration with the Google search/referrer API so that "keyword not defined" would be replaced more often with the actual keyword that is being used to send a visitor to a site.
- An easier branding method, maybe in the form of an API function set, that pulled branding URLs from a set of database fields would be great as well.

Verified User
Engineer in Information Technology
Higher Education Company, 201-500 employeesPricing Details
Countly
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per month per data point
Countly Editions & Modules
Edition
Countly Enterprise Edition | Personalized Plans1 |
---|---|
Countly Community Edition | Free Forever |
- per month per data point
- none
Additional Pricing Details
Customizable, with free Community Edition (free forever) and free Enterprise Edition trial (free for 1 Month).Matomo Analytics (formerly Piwik)
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$0
Matomo Analytics (formerly Piwik) Editions & Modules
On-premise Edition
Free download (open source) | $0 |
---|---|
Content Optimization Bundle | $5792 |
Growth Bundle | $1,1492 |
Premium Bundle | $1,4992 |
Email Support Subscription | $2,0902 |
- none
- per installation
SaaS Edition
Essential | $91 |
---|---|
Business | $291 |
Enterprise | $1992 |
Free 30 day trial | $03 |
- number of pageviews (monthly traffic)
- your requirements and monthly traffic
- limited to 30 days
Additional Pricing Details
On-premise Edition is free to download and install on one's own servers.Likelihood to Renew
Countly
No score
No answers yet
No answers on this topic
Matomo Analytics (formerly Piwik)
Matomo Analytics (formerly Piwik) 8.7
Based on 13 answers
At this point, there is not a single conceivable reason as to why we would not renew and continue to use Piwik Analytics. Especially since it is a free program and open source. The product will only get better over time as more people look into it and donate to cause so that development can continue.
Marketing Specialist - Marketing Technologist
Critical Business Analysis, IncComputer Software, 11-50 employees
Usability
Countly
No score
No answers yet
No answers on this topic
Matomo Analytics (formerly Piwik)
Matomo Analytics (formerly Piwik) 9.0
Based on 3 answers
Piwik succeeds in presenting me (and my associates and my clients...) large amounts of data in a user friendly way. The interface and functionality can easily be customized. While some enhancements do need technical background (API calls by programming language from the webserver or javascript), others are easy to use (goal / event tracking)
Inhaber
Schaper SoftwareInformation Technology and Services, 1-10 employees
Support Rating
Countly
Countly 7.0
Based on 2 answers
Countly practically does everything you need it to do. However, it can have challenges of its own sometimes.

Verified User
Director in Marketing
Internet Company, 51-200 employeesMatomo Analytics (formerly Piwik)
Matomo Analytics (formerly Piwik) 7.3
Based on 6 answers
The best thing about the Matomo support is that they have a forum which basically you can find the answer to almost all of your questions and most of the time you don't need to contact them regarding your questions and problems but if you need help they will answer in a reasonable time slots.
Business Intelligence Analyst
Mondia GroupTelecommunications, 201-500 employees
Implementation Rating
Countly
No score
No answers yet
No answers on this topic
Matomo Analytics (formerly Piwik)
Matomo Analytics (formerly Piwik) 9.0
Based on 2 answers
Only one hiccup when we were using a beta installation. Other than that, smooth sailing.
Director of IT & Web Development
Resource Branding & DesignMarketing and Advertising, 1-10 employees
Alternatives Considered
Countly
Countly have two main elements that make it the better option. First is open sourced so you can edit with code new options and new events, also you can use a variety of plugins depending of the necessities of the users and the objectives of every analysis. The second characteristic is that is very easy to use and even if is open source and the code could seem complex everything is very intuitive.
Teacher assistant
Universidad de Los AndesArchitecture & Planning, 201-500 employees
Matomo Analytics (formerly Piwik)
With Matomo Analytics you have total control of your platform, whereas with Google Analytics you never know how they'll be using your data. Being an open source platform allows you to build plugins and themes for this great platform. Some of the users have already build some plugins freely available and some are commercial.
CTO
Maila NetworksComputer & Network Security, 11-50 employees
Return on Investment
Countly
- It is great for beginners!
- It is simple to use!
- It can be integrated with other apps such as Ubuntu.
Student
University of the Philippines Open UniversityBroadcast Media, 1-10 employees
Matomo Analytics (formerly Piwik)
- We can see the analytics of our web applications and thus having the insight of the systems' behavior.
- It helps in improving the performance and scalability of our web application.
- It helps us improve the user experience on our sites; seeing the user's activity we can take decisions to make it better.
- A cost-effective tool, since it is free.
Senior Software Development Manager
eSiliconSemiconductors, 501-1000 employees