Countly vs Matomo Analytics (formerly Piwik) | TrustRadius

What users are saying about

Score 7.3 out of 10

Based on 2 reviews and ratings

Score 8.1 out of 10

Based on 43 reviews and ratings

Pros

Great tool for mobile and web analytics
Open source

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Verified User

Director in Marketing

Internet Company, 51-200 employees

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Piwik does a great job of allowing customized campaign tracking to try and hit marketing or funding goals.
The robust plugin architecture allows for a large amount of custom development to track very specific needs. The availability of a REST API also allows you to build in support for Piwik to your in-house applications which can enable developers to track bugs with more precision.
The dashboard structure allows you to create specialized views for specific user roles so that you can give a specific focus to a small subsection of the reported data. This is an excellent way to show non-technical users only the portion of the data they are interested in without getting bogged down into the details.

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Verified User

Engineer in Information Technology

Higher Education Company, 201-500 employees

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Cons

Bad UI - The UI is quite outdated and poorly designed, which was one of the principal reasons for us moving away from Countly.
Some poor documentation - 3rd-party documentation and tutorials for some of their mobile SDKs are better than Countly's own documentation.
Server requirements can be a bit high - For startups with trial credits on cloud computing services, this may not be a problem. Otherwise, Countly can get as expensive as hosted services like Segment and Mixpanel.

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Co-Founder/CEO

aspace, Inc.Computer Software, 1-10 employees

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I wish there were some additional pre-formatted tiles/tabs to choose from
Creating custom data sets for tiles/tabs is not straightforward and there isn't much in the way of explanations on how to do it
I have clicked the "WP-Piwik - SEO" button in setting/statistics but can't seem to get the data to populate. Again, not much in the way of "Help" on the site to assist in figuring it out.

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Marketing Specialist - Marketing Technologist

Critical Business Analysis, IncComputer Software, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Matomo Analytics (formerly Piwik) 8.7

Based on 13 answers

Given, that I do not make a decision wherever to buy the product, I think the biggest culprit would be name recognition (that Piwik currently lacks compared to Google Analytics and such). Also, not to put it into negative light, but being "free" raises eyebrows, as being a lesser software

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Sr. Software Developer

NRG EnergyFinancial Services, 201-500 employees

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Usability

No score

No answers yet

No answers on this topic

Matomo Analytics (formerly Piwik) 9.0

Based on 3 answers

Piwik succeeds in presenting me (and my associates and my clients...) large amounts of data in a user friendly way. The interface and functionality can easily be customized. While some enhancements do need technical background (API calls by programming language from the webserver or javascript), others are easy to use (goal / event tracking)

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Hendrik Schaper

Inhaber

Schaper SoftwareInformation Technology and Services, 1-10 employees

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Support Rating

Countly 7.0

Based on 1 answer

Countly practically does everything you need it to do. However, it can have challenges of its own sometimes.

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Verified User

Director in Marketing

Internet Company, 51-200 employees

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Matomo Analytics (formerly Piwik) 8.0

Based on 4 answers

The best thing about the Matomo support is that they have a forum which basically you can find the answer to almost all of your questions and most of the time you don't need to contact them regarding your questions and problems but if you need help they will answer in a reasonable time slots.

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Alireza Hassani

Business Intelligence Analyst

Mondia GroupTelecommunications, 201-500 employees

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Implementation Rating

No score

No answers yet

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Matomo Analytics (formerly Piwik) 9.0

Based on 1 answer

Only one hiccup when we were using a beta installation. Other than that, smooth sailing.

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Director of IT & Web Development

Resource Branding & DesignMarketing and Advertising, 1-10 employees

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Alternatives Considered

Matomo has poor integrations and SDK support compared to Countly. It is also significantly harder to set up compared to Countly. There have also been complaints about Matomo having security flaws. Additionally, Matomo seemed to lack common analytics platform features, like segmentation, and tracking/downloading raw data. These features are very easy to use in Countly and are usually a necessity for most companies.

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Co-Founder/CEO

aspace, Inc.Computer Software, 1-10 employees

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With Matomo Analytics you have total control of your platform, whereas with Google Analytics you never know how they'll be using your data. Being an open source platform allows you to build plugins and themes for this great platform. Some of the users have already build some plugins freely available and some are commercial.

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CTO

Maila NetworksComputer & Network Security, 11-50 employees

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Return on Investment

Positive: in-depth analysis
Negative: lack of documentation

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Verified User

Director in Marketing

Internet Company, 51-200 employees

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We can see the analytics of our web applications and thus having the insight of the systems' behavior.
It helps in improving the performance and scalability of our web application.
It helps us improve the user experience on our sites; seeing the user's activity we can take decisions to make it better.
A cost-effective tool, since it is free.

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Cristian Bodnarasec

Senior Software Development Manager

eSiliconSemiconductors, 501-1000 employees

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Screenshots

See All (8) Countly Screenshots

See All (13) Matomo Analytics (formerly Piwik) Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Countly Editions & Modules

On-premise Edition

Countly Enterprise Edition	Please ask¹

per installation

SaaS Edition

Countly Cloud Edition	$125¹

per 500K API calls

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Matomo Analytics (formerly Piwik) Editions & Modules

On-premise Edition

Free download (open source)	$0
Content Optimization Bundle	$579²
Growth Bundle	$1,149²
Premium Bundle	$1,499²
Email Support Subscription	$2,090²

per installation

SaaS Edition

Essential	$9¹
Business	$29¹
Enterprise	$199²
Free 30 day trial	$0³

number of pageviews (monthly traffic)
your requirements and monthly traffic
limited to 30 days

Additional Pricing Details

On-premise Edition is free to download and install on your own servers: free download at https://matomo.org/download/ Individual features can be purchased from $19/year: see all features at https://plugins.matomo.org/premium SaaS Edition (Matomo Cloud) starts from $9/month: see transparent pricing at https://matomo.org/pricing

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