Likelihood to Recommend AVImark works for us. Yes, there are times when we wish it could do this or do that, but overall, it does exactly what we need it to. It is easy to use and easy to teach to people with no knowledge of any vet software and it is pretty user-friendly as well.
Read full review Weave integrates with Nextech which is a nice tech stack setup for phone, EMR, text messaging, appointment reminders, voicemail, etc. It would also work well for small medical practices that can use it as an all-in-one system and aren't super worried about tracking where patient leads are coming from (Weave is not a CRM or marketing automation platform). For larger, more complex organizations, they may find a greater need for enhanced integrations with a CRM or marketing automation platform which is not a strong suit of Weave
Read full review Pros Charting and chart interface are relatively user friendly Information searches are thorough and effective Scheduling calendar is easy to use and differentiate between types of appointments and doctors Read full review VOIP Phone System Automated Appointment Reminders Phone Call Analytics Flexible customization options for phone system and appointment reminders Inbound customer phone call and text message management Auto-reply via text message from missed call Phone call recordings for quality control Integrated Fax Read full review Cons Emails don't always send. Sometimes can load very slowly. Inventory over multi sites is never right. Read full review Analytics and Reporting Email Communications System Reliability Read full review Usability I find the program to be very user-friendly. This is software that is easy to use and understand. There are a number of shortcut keys that make it even easier to use. When teaching AVImark to new employees with zero veterinary experience, they pick up how to use AVImark quickly.
Read full review Alternatives Considered AVImark is not a monthly subscription, so costs are overall cheaper. Also, exit barriers are high for this type of product. It would be difficult to retrain an entire hospital on a new system and work through the transition period.
Read full review Better phone systems than Comcast. More streamlined and easier to use than
Solutionreach with a more focused feature set. Integrates with Nextech.
Solutionreach does have the best custom appointment reminders and recall email marketing functionality in the HIPPA-compliant industry, in my experience
Read full review Return on Investment We moved to a different credit card company and are saving $40K dollars in fees from what World Pay was charging us Read full review Flexible control over phone system and call groups and routing Integrated, universal phone call and text messaging queue for more efficient inbound message management and FUP Ability to customize appointment reminders based on appointment type, with bi-lingual support (Spanish) Overall increased connection rates on initial contact attempt with customers and faster follow-up turnaround times Read full review ScreenShots