What users are saying about

CrazyCall vs MiContact Center

CrazyCall
3 Ratings
MiContact Center
6 Ratings

CrazyCall

3 Ratings
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Score 9 out of 100

Based on 3 reviews and ratings

MiContact Center

6 Ratings
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Score 6 out of 100

Based on 6 reviews and ratings

Feature Set Ratings

    Contact Center Software

    8.7

    CrazyCall

    87%

    MiContact Center

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 13/13 features
    CrazyCall ranks higher in 13/13 features

    Agent dashboard

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Validate callers

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Outbound response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call forwarding

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Warm transfer

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Predictive dialing

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Interactive voice response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    REST APIs

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call scripts

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call tracking

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Multichannel integration

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.7

    CrazyCall

    87%

    MiContact Center

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 9/9 features
    CrazyCall ranks higher in 9/9 features

    Inbound call routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Recording

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Quality management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Live reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer surveys

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • CrazyCall is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    CrazyCall

    90%
    3 Ratings
    8.0

    MiContact Center

    80%
    1 Rating

    Likelihood to Recommend

    CrazyCall

    CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.

    Read full review

    Guzman Ruiz | TrustRadius Reviewer
    Guzman Ruiz
    View all 3 answers on this topic

    MiContact Center

    Overall it is a great tool.

    Read full review

    Christine Ondria | TrustRadius Reviewer
    Christine Ondria
    View all 1 answers on this topic

    Pros

    CrazyCall

    • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
    • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
    • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.

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    America Castañeda | TrustRadius Reviewer
    America Castañeda
    View all 3 answers on this topic

    MiContact Center

    • RealTime monitors of employees and queues.
    • Reporting with CCMWeb and using Auditor.
    • Data mining for ACD.

    Read full review

    Christine Ondria | TrustRadius Reviewer
    Christine Ondria
    View all 1 answers on this topic

    Cons

    CrazyCall

    • Inbound call functionally is still limited and not something that my team utilizes.
    • The reporting features for the some of the lower pricing tiers are very limited.
    • Downloading reports from the cloud can be quite slow at times.

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    Adam Montgomery | TrustRadius Reviewer
    Adam Montgomery
    View all 3 answers on this topic

    MiContact Center

    • Software flaws.
    • Cannot export from the YourSite Explorer,
    • Softphone issues.

    Read full review

    Christine Ondria | TrustRadius Reviewer
    Christine Ondria
    View all 1 answers on this topic

    Pricing Details

    CrazyCall

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $10 per user / month

    CrazyCall Editions & Modules

    Edition
    Plan B$201
    Plan A$101
    Plan C$401
    1. per user / month
    Additional Pricing Details
    Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

    MiContact Center

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    MiContact Center Editions & Modules

    —
    Additional Pricing Details
    —

    Alternatives Considered

    CrazyCall

    CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.

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    Guzman Ruiz | TrustRadius Reviewer
    Guzman Ruiz
    View all 3 answers on this topic

    MiContact Center

    No answers on this topic

    Return on Investment

    CrazyCall

    • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
    • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
    • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

    Read full review

    Adam Montgomery | TrustRadius Reviewer
    Adam Montgomery
    View all 3 answers on this topic

    MiContact Center

    No answers on this topic

    Screenshots

    MiContact Center

    —

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