What users are saying about
1 Rating
1 Rating
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Score 8 out of 100
6 Ratings
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Score 6 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

MiContact Center

Overall it is a great tool.
Christine Ondria | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
MiContact Center
Agent dashboard
CrazyCall
6.0
MiContact Center
Validate callers
CrazyCall
7.0
MiContact Center
Outbound response
CrazyCall
8.0
MiContact Center
Call forwarding
CrazyCall
8.0
MiContact Center
Click-to-call (CTC)
CrazyCall
9.0
MiContact Center
Warm transfer
CrazyCall
8.0
MiContact Center
Predictive dialing
CrazyCall
7.0
MiContact Center
Interactive voice response
CrazyCall
7.0
MiContact Center
REST APIs
CrazyCall
7.0
MiContact Center
Call scripts
CrazyCall
8.0
MiContact Center
Call tracking
CrazyCall
9.0
MiContact Center
Multichannel integration
CrazyCall
7.0
MiContact Center
CRM software integration
CrazyCall
7.0
MiContact Center

Workforce Optimization (WFO)

CrazyCall
5.4
MiContact Center
Inbound call routing
CrazyCall
4.0
MiContact Center
Omnichannel inbound routing
CrazyCall
4.0
MiContact Center
Recording
CrazyCall
8.0
MiContact Center
Quality management
CrazyCall
7.0
MiContact Center
Call analytics
CrazyCall
5.0
MiContact Center
Historical reporting
CrazyCall
5.0
MiContact Center
Live reporting
CrazyCall
5.0
MiContact Center
Customer surveys
CrazyCall
6.0
MiContact Center
Customer interaction analytics
CrazyCall
5.0
MiContact Center

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

MiContact Center

  • RealTime monitors of employees and queues.
  • Reporting with CCMWeb and using Auditor.
  • Data mining for ACD.
Christine Ondria | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

MiContact Center

  • Software flaws.
  • Cannot export from the YourSite Explorer,
  • Softphone issues.
Christine Ondria | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

MiContact Center

No answers on this topic

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

MiContact Center

No answers on this topic

Screenshots

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

MiContact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MiContact Center Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
MiContact Center
8.0

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