CrazyCall
3 Ratings
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
55 Ratings

CrazyCall

3 Ratings
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Score 9 out of 100

Based on 3 reviews and ratings

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

55 Ratings
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Score 5.3 out of 100

Based on 55 reviews and ratings

Feature Set Ratings

  • CrazyCall ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.7

CrazyCall

87%
6.1

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

61%
CrazyCall ranks higher in 12/13 features
CrazyCall ranks higher in 12/13 features

Agent dashboard

8.5
85%
3 Ratings
3.0
30%
2 Ratings

Validate callers

8.5
85%
3 Ratings
8.2
82%
3 Ratings

Outbound response

8.5
85%
3 Ratings
3.0
30%
2 Ratings

Call forwarding

9.0
90%
3 Ratings
3.6
36%
3 Ratings

Click-to-call (CTC)

9.0
90%
3 Ratings
7.3
73%
4 Ratings

Warm transfer

8.5
85%
3 Ratings
5.5
55%
4 Ratings

Predictive dialing

9.0
90%
3 Ratings
9.0
90%
1 Rating

Interactive voice response

8.5
85%
3 Ratings
5.0
50%
3 Ratings

REST APIs

8.5
85%
3 Ratings
8.0
80%
2 Ratings

Call scripts

9.0
90%
3 Ratings
8.0
80%
1 Rating

Call tracking

9.0
90%
3 Ratings
2.0
20%
3 Ratings

Multichannel integration

8.5
85%
3 Ratings
10.0
100%
1 Rating

CRM software integration

9.0
90%
3 Ratings
7.3
73%
4 Ratings

Workforce Optimization (WFO)

8.7

CrazyCall

87%
6.8

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

68%
CrazyCall ranks higher in 6/9 features
CrazyCall ranks higher in 6/9 features

Inbound call routing

8.5
85%
3 Ratings
7.3
73%
3 Ratings

Omnichannel inbound routing

8.5
85%
3 Ratings
10.0
100%
2 Ratings

Recording

8.5
85%
3 Ratings
4.5
45%
4 Ratings

Quality management

9.0
90%
3 Ratings
5.4
54%
3 Ratings

Call analytics

9.0
90%
3 Ratings
4.5
45%
3 Ratings

Historical reporting

8.5
85%
3 Ratings
4.5
45%
4 Ratings

Live reporting

8.5
85%
3 Ratings
4.5
45%
4 Ratings

Customer surveys

8.5
85%
3 Ratings
10.0
100%
2 Ratings

Customer interaction analytics

9.0
90%
3 Ratings
10.0
100%
2 Ratings

Attribute Ratings

  • CrazyCall is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

CrazyCall

90%
3 Ratings
2.7

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

27%
6 Ratings

Support Rating

CrazyCall

N/A
0 Ratings
10.0

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

100%
1 Rating

Likelihood to Recommend

CrazyCall

CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.

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Guzman Ruiz | TrustRadius Reviewer
Guzman Ruiz
View all 3 answers on this topic

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for

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Anonymous | TrustRadius Reviewer
Verified User
View all 6 answers on this topic

Pros

CrazyCall

  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.

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America Castañeda | TrustRadius Reviewer
America Castañeda
View all 3 answers on this topic

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.

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Anonymous | TrustRadius Reviewer
Verified User
View all 6 answers on this topic

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.

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Adam Montgomery | TrustRadius Reviewer
Adam Montgomery
View all 3 answers on this topic

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report

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Emily Sullivan | TrustRadius Reviewer
Emily Sullivan
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Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$10 per user / month

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$0 Contact sales team

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Editions & Modules

Edition
EssentialsContact sales team1
SelectContact sales team1
ExpressContact sales team1
PremiumContact sales team1
  1. Contact sales team
Additional Pricing Details
—

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) 10.0
Based on 1 answer
I have personally not used their support, but I hear from our admin that it is good.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Alternatives Considered

CrazyCall

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.

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Guzman Ruiz | TrustRadius Reviewer
Guzman Ruiz
View all 3 answers on this topic

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce.Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.

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Simon Whight | TrustRadius Reviewer
Simon Whight
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Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

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Adam Montgomery | TrustRadius Reviewer
Adam Montgomery
View all 3 answers on this topic

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Saved us time
  • Saved us manual effort
  • Improved efficiency
  • Made our sales jobs easier
  • More time spent toward other goals due to this simple tool

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Richard Kersten | TrustRadius Reviewer
Richard Kersten
View all 6 answers on this topic

Screenshots

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

—

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