What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 3 reviews and ratings
55 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 5.3 out of 100
Based on 55 reviews and ratings
Feature Set Ratings
- CrazyCall ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
8.7
CrazyCall
87%
6.1
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
61%
CrazyCall ranks higher in 12/13 features
CrazyCall ranks higher in 12/13 features
Agent dashboard
8.5
85%
3 Ratings
3.0
30%
2 Ratings
Validate callers
8.5
85%
3 Ratings
8.2
82%
3 Ratings
Outbound response
8.5
85%
3 Ratings
3.0
30%
2 Ratings
Call forwarding
9.0
90%
3 Ratings
3.6
36%
3 Ratings
Click-to-call (CTC)
9.0
90%
3 Ratings
7.3
73%
4 Ratings
Warm transfer
8.5
85%
3 Ratings
5.5
55%
4 Ratings
Predictive dialing
9.0
90%
3 Ratings
9.0
90%
1 Rating
Interactive voice response
8.5
85%
3 Ratings
5.0
50%
3 Ratings
REST APIs
8.5
85%
3 Ratings
8.0
80%
2 Ratings
Call scripts
9.0
90%
3 Ratings
8.0
80%
1 Rating
Call tracking
9.0
90%
3 Ratings
2.0
20%
3 Ratings
Multichannel integration
8.5
85%
3 Ratings
10.0
100%
1 Rating
CRM software integration
9.0
90%
3 Ratings
7.3
73%
4 Ratings
Workforce Optimization (WFO)
8.7
CrazyCall
87%
6.8
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
68%
CrazyCall ranks higher in 6/9 features
CrazyCall ranks higher in 6/9 features
Inbound call routing
8.5
85%
3 Ratings
7.3
73%
3 Ratings
Omnichannel inbound routing
8.5
85%
3 Ratings
10.0
100%
2 Ratings
Recording
8.5
85%
3 Ratings
4.5
45%
4 Ratings
Quality management
9.0
90%
3 Ratings
5.4
54%
3 Ratings
Call analytics
9.0
90%
3 Ratings
4.5
45%
3 Ratings
Historical reporting
8.5
85%
3 Ratings
4.5
45%
4 Ratings
Live reporting
8.5
85%
3 Ratings
4.5
45%
4 Ratings
Customer surveys
8.5
85%
3 Ratings
10.0
100%
2 Ratings
Customer interaction analytics
9.0
90%
3 Ratings
10.0
100%
2 Ratings
Attribute Ratings
- CrazyCall is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
CrazyCall
90%
3 Ratings
2.7
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
27%
6 Ratings
Support Rating
CrazyCall
N/A
0 Ratings
10.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
100%
1 Rating
Likelihood to Recommend
CrazyCall
CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for

Verified User
Manager in Information Technology
Leisure, Travel & Tourism Company, 10,001+ employeesPros
CrazyCall
- The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
- We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
- It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
Division Sales and Marketing Manager
American Residential ServicesConsumer Services, 5001-10,000 employees
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
- The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
- ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
- ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.

Verified User
Employee in Marketing
Marketing and Advertising Company, 51-200 employeesCons
CrazyCall
- Inbound call functionally is still limited and not something that my team utilizes.
- The reporting features for the some of the lower pricing tiers are very limited.
- Downloading reports from the cloud can be quite slow at times.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
- Third party implementation consult
- British date format and time zone in U.S. market
- No one answers their 800 number on their website
- Report is not easy to read
- Calls that were not answered wouldn’t make it to Salesforce report
Database & Evaluation Manager
Wisconsin Women's Health FoundationNon-Profit Organization Management, 11-50 employees
Pricing Details
CrazyCall
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per user / month
CrazyCall Editions & Modules
Edition
Plan B | $201 |
---|---|
Plan A | $101 |
Plan C | $401 |
- per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 Contact sales team
Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Editions & Modules
Edition
Essentials | Contact sales team1 |
---|---|
Select | Contact sales team1 |
Express | Contact sales team1 |
Premium | Contact sales team1 |
- Contact sales team
Additional Pricing Details
—Support Rating
CrazyCall
No score
No answers yet
No answers on this topic
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce (formerly NewVoiceMedia) 10.0
Based on 1 answer
I have personally not used their support, but I hear from our admin that it is good.

Verified User
Technician in Information Technology
Information Technology & Services Company, 11-50 employeesAlternatives Considered
CrazyCall
CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce.Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
Return on Investment
CrazyCall
- Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
- Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
- Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
- Saved us time
- Saved us manual effort
- Improved efficiency
- Made our sales jobs easier
- More time spent toward other goals due to this simple tool
Corporate Account Executive
Bectran, Inc.Computer Software, 11-50 employees