CrazyCall vs. Vonage Contact Center for Salesforce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CrazyCall
Score 8.8 out of 10
Mid-Size Companies (51-1,000 employees)
CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue…
$10
per user / month
Vonage Contact Center for Salesforce
Score 8.5 out of 10
N/A
ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions.N/A
Pricing
CrazyCallVonage Contact Center for Salesforce
Editions & Modules
Plan A
$10
per user / month
Plan B
$20
per user / month
Plan C
$40
per user / month
Essentials
Contact sales team
Contact sales team
Select
Contact sales team
Contact sales team
Express
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Offerings
Pricing Offerings
CrazyCallVonage Contact Center for Salesforce
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPlans priced per user / month. Exclusive of connection costs. Competitive rates available.
More Pricing Information
Community Pulse
CrazyCallVonage Contact Center for Salesforce
Top Pros
Top Cons
Features
CrazyCallVonage Contact Center for Salesforce
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CrazyCall
8.6
3 Ratings
3% above category average
Vonage Contact Center for Salesforce
6.0
4 Ratings
33% below category average
Agent dashboard8.43 Ratings3.02 Ratings
Validate callers8.43 Ratings8.03 Ratings
Outbound response8.43 Ratings3.02 Ratings
Call forwarding8.83 Ratings3.13 Ratings
Click-to-call (CTC)8.83 Ratings7.04 Ratings
Warm transfer8.43 Ratings5.14 Ratings
Predictive dialing8.83 Ratings9.01 Ratings
Interactive voice response8.43 Ratings5.03 Ratings
REST APIs8.43 Ratings8.02 Ratings
Call scripts8.83 Ratings8.01 Ratings
Call tracking8.83 Ratings2.03 Ratings
Multichannel integration8.43 Ratings10.01 Ratings
CRM software integration8.83 Ratings7.04 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CrazyCall
8.5
3 Ratings
3% above category average
Vonage Contact Center for Salesforce
6.5
4 Ratings
24% below category average
Inbound call routing8.43 Ratings7.03 Ratings
Omnichannel inbound routing8.43 Ratings10.02 Ratings
Recording8.43 Ratings4.14 Ratings
Quality management8.83 Ratings5.13 Ratings
Call analytics8.83 Ratings4.13 Ratings
Historical reporting8.43 Ratings4.14 Ratings
Live reporting8.43 Ratings4.14 Ratings
Customer surveys8.43 Ratings10.02 Ratings
Customer interaction analytics8.83 Ratings10.02 Ratings
Best Alternatives
CrazyCallVonage Contact Center for Salesforce
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CrazyCallVonage Contact Center for Salesforce
Likelihood to Recommend
8.8
(3 ratings)
2.1
(6 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
CrazyCallVonage Contact Center for Salesforce
Likelihood to Recommend
CrazyCall
CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
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Vonage
If an organiziation was fully on Salesforce and rely on that type of routing, I would recommend Vonage to them. They would also need a good support system to be able to build/maintain and manage it as well. If they do not need this or have the bandwidth, I would not recommend this product at all. They also struggled with our billing and could not tell us what they were charging for
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Pros
CrazyCall
  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
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Vonage
  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
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Cons
CrazyCall
  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
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Vonage
  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
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Support Rating
CrazyCall
No answers on this topic
Vonage
I have personally not used their support, but I hear from our admin that it is good.
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Alternatives Considered
CrazyCall
CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
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Vonage
Noble was the outgoing system. If you are in the UK, then you find that there is little support from the US function for any challenges you face. It feels like Noble is aware of Salesforce, however it doesn't really integrate with Salesforce. Natterbox also looked like a good product, however I feel they are a little while off being on the same level as New Voice Media. It's worth throwing them in the mix with any consideration though.
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Return on Investment
CrazyCall
  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
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Vonage
  • Saved us time
  • Saved us manual effort
  • Improved efficiency
  • Made our sales jobs easier
  • More time spent toward other goals due to this simple tool
Read full review
ScreenShots

CrazyCall Screenshots

Screenshot of Call panel delivers all key functionalities.Screenshot of Interactive creator lets you assemble and edit scripts.