1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
53 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

ContactWorld is extremely well suited for industry specific clients. However, ContactWorld doesn't give us the necessary information for prospective clients as much as we would like. ContactWorld is less appropriate for a place to actually talk to clients, specifically for my company, we have a different software that we use for that and we love using it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.1
Agent dashboard
CrazyCall
6.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Validate callers
CrazyCall
7.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Outbound response
CrazyCall
8.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Call forwarding
CrazyCall
8.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.9
Click-to-call (CTC)
CrazyCall
9.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.9
Warm transfer
CrazyCall
8.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Predictive dialing
CrazyCall
7.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.0
Interactive voice response
CrazyCall
7.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.0
REST APIs
CrazyCall
7.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.0
Call scripts
CrazyCall
8.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.0
Call tracking
CrazyCall
9.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
6.7
Multichannel integration
CrazyCall
7.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
CRM software integration
CrazyCall
7.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.5

Workforce Optimization (WFO)

CrazyCall
5.4
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.7
Inbound call routing
CrazyCall
4.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Omnichannel inbound routing
CrazyCall
4.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Recording
CrazyCall
8.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Quality management
CrazyCall
7.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Call analytics
CrazyCall
5.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Historical reporting
CrazyCall
5.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.7
Live reporting
CrazyCall
5.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
8.7
Customer surveys
CrazyCall
6.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0
Customer interaction analytics
CrazyCall
5.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Ease of use with interface.
  • Chrome extension for convenience.
  • Reporting.
  • Reliability.
Anonymous | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
Emily Sullivan | TrustRadius Reviewer

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) 10.0
Based on 1 answer
I have personally not used their support, but I hear from our admin that it is good.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Very similar. Both great products
Richard Kersten | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

  • There have been issues. I will not detail them here as they are of our own making. My cautionary tale is this - do not design in complexity. If you are not working the way the system wants to work, you are doing it wrong, and you will come unstuck as you design around it.
Simon Whight | TrustRadius Reviewer

Screenshots

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
9.7

Support Rating

CrazyCall
Vonage Contact Center for Salesforce (formerly NewVoiceMedia)
10.0

Add comparison