CrazyCall vs Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Likelihood to Recommend

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.

Read full review

Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

ContactWorld is extremely well suited for industry specific clients. However, ContactWorld doesn't give us the necessary information for prospective clients as much as we would like. ContactWorld is less appropriate for a place to actually talk to clients, specifically for my company, we have a different software that we use for that and we love using it.

Read full review

Verified User

Employee in Marketing

Marketing and Advertising Company, 51-200 employees

View all 5 answers on this topic

Feature Rating Comparison

CrazyCall

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

CrazyCall

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

One-click dialing directly from the computer is definitely a strength.
Local numbers used in dialing to increase the number of connections is an asset.
The pricing is a plus. It is one of the most affordable calling tools on the market.

Read full review

Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

Ease of use with interface.
Chrome extension for convenience.
Reporting.
Reliability.

Read full review

Verified User

Technician in Information Technology

Information Technology & Services Company, 11-50 employees

View all 5 answers on this topic

Cons

Inbound call functionally is still limited and not something that my team utilizes.
The reporting features for the some of the lower pricing tiers are very limited.
Downloading reports from the cloud can be quite slow at times.

Read full review

Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

Third party implementation consult
British date format and time zone in U.S. market
No one answers their 800 number on their website
Report is not easy to read
Calls that were not answered wouldn’t make it to Salesforce report

Read full review

Emily Sullivan

Database & Evaluation Manager

Wisconsin Women's Health FoundationNon-Profit Organization Management, 11-50 employees

View all 5 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) 10.0

Based on 1 answer

I have personally not used their support, but I hear from our admin that it is good.

Read full review

Verified User

Technician in Information Technology

Information Technology & Services Company, 11-50 employees

View all 1 answers on this topic

Alternatives Considered

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall

Read full review

Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

Very similar. Both great products

Read full review

Richard Kersten

Corporate Account Executive

Bectran, Inc.Computer Software, 11-50 employees

View all 5 answers on this topic

Return on Investment

Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

Read full review

Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

There have been issues. I will not detail them here as they are of our own making. My cautionary tale is this - do not design in complexity. If you are not working the way the system wants to work, you are doing it wrong, and you will come unstuck as you design around it.

Read full review

Simon Whight

Senior Salesforce CRM Analyst

Citation Professional SolutionsLegal Services, 201-500 employees

View all 5 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

CrazyCall Editions & Modules

Edition

Plan B	$20¹
Plan A	$10¹
Plan C	$40¹

per user / month

Additional Pricing Details

Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Editions & Modules

—

Additional Pricing Details

—

Rating Summary

CrazyCall

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

CrazyCall

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

CrazyCall

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Likelihood to Recommend

CrazyCall

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Feature Rating Comparison

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

CrazyCall

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Cons

CrazyCall

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Support Rating

CrazyCall

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Alternatives Considered

CrazyCall

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Return on Investment

CrazyCall

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Screenshots

CrazyCall

Vonage Contact Center for Salesforce (formerly NewVoiceMedia)

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

CrazyCall Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Vonage Contact Center for Salesforce (formerly NewVoiceMedia) Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison