Creately vs. Hiver

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Creately
Score 7.3 out of 10
Small Businesses (1-50 employees)
Creately aims to provide powerful diagramming features at a very affordable price. The product boasts an intuitive interface so users can quickly and easily come up with professional diagrams. Users can draw flowcharts, organizational charts, wire-frames, SWOT diagrams, Venn diagrams, network diagrams and many other diagrams using Creately.
$5
per month
Hiver
Score 8.5 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
Pricing
CreatelyHiver
Editions & Modules
Creately Personal
$8
per month
Creately Team
$8
per month per user
Creately Team
$60
per year per user
Creately Personal
$60
per year
Creately Business
$149
per month Unlimited Users
Creately Business
$1,068
per year Unlimited Users
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
Offerings
Pricing Offerings
CreatelyHiver
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounted prices for non profits, educational institutes, and charities.
More Pricing Information
Features
CreatelyHiver
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Creately
-
Ratings
Hiver
1.7
3 Ratings
129% below category average
Organize and prioritize service tickets00 Ratings1.03 Ratings
Ticket creation and submission00 Ratings2.03 Ratings
Ticket response00 Ratings2.03 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Creately
-
Ratings
Hiver
3.0
3 Ratings
87% below category average
Email support00 Ratings3.03 Ratings
Best Alternatives
CreatelyHiver
Small Businesses
OmniGraffle
OmniGraffle
Score 9.2 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.3 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Cvent Event Diagramming
Cvent Event Diagramming
Score 9.3 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CreatelyHiver
Likelihood to Recommend
8.5
(5 ratings)
1.0
(3 ratings)
Usability
-
(0 ratings)
3.0
(1 ratings)
Support Rating
6.0
(1 ratings)
4.0
(1 ratings)
User Testimonials
CreatelyHiver
Likelihood to Recommend
Cinergix
Creately sells itself as software specializing in a wide variety of areas, which is true in some cases. Visualizing and creating marketing processes, research, user flows, and general flowcharts is an extremely powerful tool. However, in other areas, such as Human Resources, UI/UX prototyping, and Wireframe design, it leaves a little to be desired compared to the competition.
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Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
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Pros
Cinergix
  • Helps to create wonderful charts.
  • Helps co-worker to work on a similar project.
  • It allows importing multiple templates.
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Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
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Cons
Cinergix
  • Can add more tutorials to guide the users in the tool
  • Tools lags sometimes when a diagram with lot of data is loaded
  • It also gets stuck sometime when an Undo functionality is used
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Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
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Usability
Cinergix
No answers on this topic
Hiver
Easy to use
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Support Rating
Cinergix
It definitely could be better, but it may also depend on the type of license you are subscribing to.
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Hiver
Support is there, can be slow at times.
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Alternatives Considered
Cinergix
Creately is a more intuitive solution and has better looking elements, shapes etc.
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Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
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Return on Investment
Cinergix
  • We were able to save a lot of time in visualizing strategic processes.
  • We saved meeting time by simply showing our workflows and keeping our coworkers in the loop.
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Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
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ScreenShots

Creately Screenshots

Screenshot of the diagram creation interfaceScreenshot of the diagrams and visual frameworks available to express ideasScreenshot of Creately VIZ's strategic frameworks used to deliver insights.

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of Access shared mailboxScreenshot of Collision alerts feature