What users are saying about
25 Ratings
4 Ratings
25 Ratings
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Score 9.4 out of 100
4 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Hiver
Customer data management / contact management
Creatio
9.9
Hiver
Workflow management
Creatio
9.6
Hiver
Territory management
Creatio
9.1
Hiver
Opportunity management
Creatio
9.6
Hiver
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Hiver
Contract management
Creatio
9.5
Hiver
Quote & order management
Creatio
10.0
Hiver
Interaction tracking
Creatio
9.2
Hiver
Channel / partner relationship management
Creatio
9.4
Hiver

Customer Service & Support

Creatio
9.1
Hiver
Case management
Creatio
9.7
Hiver
Call center management
Creatio
8.5
Hiver
Help desk management
Creatio
9.1
Hiver

Marketing Automation

Creatio
9.6
Hiver
Lead management
Creatio
9.6
Hiver
Email marketing
Creatio
9.5
Hiver

CRM Project Management

Creatio
9.0
Hiver
Task management
Creatio
9.4
Hiver
Billing and invoicing management
Creatio
8.2
Hiver
Reporting
Creatio
9.5
Hiver

CRM Reporting & Analytics

Creatio
9.5
Hiver
Forecasting
Creatio
9.4
Hiver
Pipeline visualization
Creatio
9.4
Hiver
Customizable reports
Creatio
9.5
Hiver

Customization

Creatio
9.9
Hiver
Custom fields
Creatio
9.9
Hiver
Custom objects
Creatio
9.9
Hiver
Scripting environment
Creatio
10.0
Hiver
API for custom integration
Creatio
9.8
Hiver

Security

Creatio
9.2
Hiver
Single sign-on capability
Creatio
9.1
Hiver
Role-based user permissions
Creatio
9.2
Hiver

Social CRM

Creatio
9.4
Hiver
Social data
Creatio
9.2
Hiver
Social engagement
Creatio
9.7
Hiver

Integrations with 3rd-party Software

Creatio
8.4
Hiver
Marketing automation
Creatio
8.4
Hiver

Platform

Creatio
9.0
Hiver
Mobile access
Creatio
9.0
Hiver

Incident and problem management

Creatio
Hiver
8.8
Organize and prioritize service tickets
Creatio
Hiver
7.7
Ticket creation and submission
Creatio
Hiver
9.3
Ticket response
Creatio
Hiver
9.3

Multi-Channel Help

Creatio
Hiver
9.3
Email support
Creatio
Hiver
9.3

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Creatio Editions & Modules

Additional Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$141
PREMIUM PLAN$221
ENTERPRISE PLAN$341
  1. /user/month
Additional Pricing Details

Rating Summary

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