What users are saying about

Creatio vs Hiver

Creatio
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Top Rated
66 Ratings
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Hiver
9 Ratings

Creatio

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Top Rated
66 Ratings
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Score 9.1 out of 100

Based on 66 reviews and ratings

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Hiver

9 Ratings
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Score 9.5 out of 100

Based on 9 reviews and ratings

Feature Set Ratings

    Low-Code Development

    9.3

    Creatio

    93%

    Hiver

    Feature Set Not Supported
    N/A
    Creatio ranks higher in 6/6 features
    Creatio ranks higher in 6/6 features

    Visual Modeling

    9.2
    92%
    27 Ratings
    N/A
    0 Ratings

    Drag-and-drop Interfaces

    9.4
    94%
    29 Ratings
    N/A
    0 Ratings

    Platform Security

    9.5
    95%
    28 Ratings
    N/A
    0 Ratings

    Platform User Management

    9.2
    92%
    30 Ratings
    N/A
    0 Ratings

    Reusability

    9.1
    91%
    28 Ratings
    N/A
    0 Ratings

    Platform Scalability

    9.2
    92%
    29 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Creatio

    Feature Set Not Supported
    N/A
    9.0

    Hiver

    90%
    Hiver ranks higher in 3/3 features
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Ticket response

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multi-Channel Help

    Creatio

    Feature Set Not Supported
    N/A
    9.0

    Hiver

    90%
    Hiver ranks higher in 1/1 features
    Hiver ranks higher in 1/1 features

    Email support

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Attribute Ratings

    • Hiver is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.2

    Creatio

    92%
    52 Ratings
    10.0

    Hiver

    100%
    2 Ratings

    Likelihood to Renew

    9.1

    Creatio

    91%
    2 Ratings

    Hiver

    N/A
    0 Ratings

    Usability

    9.2

    Creatio

    92%
    36 Ratings

    Hiver

    N/A
    0 Ratings

    Support Rating

    9.2

    Creatio

    92%
    35 Ratings

    Hiver

    N/A
    0 Ratings

    Likelihood to Recommend

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.

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    Lisa Taylor | TrustRadius Reviewer
    Lisa Taylor
    View all 52 answers on this topic

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Pros

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.

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    Butch Knowlton | TrustRadius Reviewer
    Butch Knowlton
    View all 52 answers on this topic

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!

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    Megan Shorter | TrustRadius Reviewer
    Megan Shorter
    View all 2 answers on this topic

    Cons

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform

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    Jacob Grabowski | TrustRadius Reviewer
    Jacob Grabowski
    View all 52 answers on this topic

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Pricing Details

    Creatio

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per month per user

    Creatio Editions & Modules

    On-premise Edition
    Studio Creatio Enterprise$251
    Studio Creatio Free$01
    1. per user/per month
    SaaS Edition
    Studio Creatio Free$01
    Studio Creatio Enterprise$251
    Sales Creatio Team Edition$301
    Sales Creatio Commerce Edition$351
    Sales Creatio Enterprise Edition$601
    1. per month per user
    Additional Pricing Details
    —

    Hiver

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $14 /user/month

    Hiver Editions & Modules

    Edition
    PLUS PLAN$14.001
    PREMIUM PLAN$22.001
    ENTERPRISE PLAN$34.001
    1. /user/month
    Additional Pricing Details
    —

    Likelihood to Renew

    Creatio

    Creatio 9.1
    Based on 2 answers
    I don't think we could be without it now.

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    Lisa Taylor | TrustRadius Reviewer
    Lisa Taylor
    View all 2 answers on this topic

    Hiver

    No score
    No answers yet
    No answers on this topic

    Usability

    Creatio

    Creatio 9.2
    Based on 36 answers
    The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.

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    Naveen Gabrani | TrustRadius Reviewer
    Naveen Gabrani
    View all 36 answers on this topic

    Hiver

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Creatio

    Creatio 9.2
    Based on 35 answers
    Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 35 answers on this topic

    Hiver

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Creatio

    The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.

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    Carl Moore | TrustRadius Reviewer
    Carl Moore
    View all 52 answers on this topic

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market

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    Megan Shorter | TrustRadius Reviewer
    Megan Shorter
    View all 2 answers on this topic

    Return on Investment

    Creatio

    • Communication between sales representatives, vendors, and customers helps improve sales.
    • Automating the sales process has allowed us to land more deals via opportunity management tools.
    • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.

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    Touch Kulchan | TrustRadius Reviewer
    Touch Kulchan
    View all 52 answers on this topic

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Screenshots

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