What users are saying about
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27 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
12 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
LexisNexis InterAction
5.1
Customer data management / contact management
CRM Creatio
9.9
LexisNexis InterAction
8.0
Workflow management
CRM Creatio
9.9
LexisNexis InterAction
3.0
Territory management
CRM Creatio
9.0
LexisNexis InterAction
3.0
Opportunity management
CRM Creatio
9.9
LexisNexis InterAction
5.0
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
LexisNexis InterAction
8.0
Contract management
CRM Creatio
9.5
LexisNexis InterAction
Quote & order management
CRM Creatio
10.0
LexisNexis InterAction
Interaction tracking
CRM Creatio
9.4
LexisNexis InterAction
3.0
Channel / partner relationship management
CRM Creatio
9.6
LexisNexis InterAction
6.0

Customer Service & Support

CRM Creatio
9.1
LexisNexis InterAction
8.7
Case management
CRM Creatio
9.7
LexisNexis InterAction
8.0
Call center management
CRM Creatio
8.5
LexisNexis InterAction
9.0
Help desk management
CRM Creatio
9.1
LexisNexis InterAction
9.0

Marketing Automation

CRM Creatio
9.9
LexisNexis InterAction
8.0
Lead management
CRM Creatio
9.9
LexisNexis InterAction
7.0
Email marketing
CRM Creatio
9.8
LexisNexis InterAction
9.0

CRM Project Management

CRM Creatio
9.3
LexisNexis InterAction
4.7
Task management
CRM Creatio
9.8
LexisNexis InterAction
5.0
Billing and invoicing management
CRM Creatio
8.2
LexisNexis InterAction
4.0
Reporting
CRM Creatio
9.8
LexisNexis InterAction
5.0

CRM Reporting & Analytics

CRM Creatio
9.7
LexisNexis InterAction
4.3
Forecasting
CRM Creatio
9.6
LexisNexis InterAction
4.0
Pipeline visualization
CRM Creatio
9.6
LexisNexis InterAction
4.0
Customizable reports
CRM Creatio
9.8
LexisNexis InterAction
5.0

Customization

CRM Creatio
9.9
LexisNexis InterAction
4.3
Custom fields
CRM Creatio
9.9
LexisNexis InterAction
4.0
Custom objects
CRM Creatio
9.9
LexisNexis InterAction
4.0
Scripting environment
CRM Creatio
10.0
LexisNexis InterAction
4.0
API for custom integration
CRM Creatio
9.9
LexisNexis InterAction
5.0

Security

CRM Creatio
9.2
LexisNexis InterAction
8.0
Single sign-on capability
CRM Creatio
9.3
LexisNexis InterAction
8.0
Role-based user permissions
CRM Creatio
9.2
LexisNexis InterAction
8.0

Social CRM

CRM Creatio
9.6
LexisNexis InterAction
4.5
Social data
CRM Creatio
9.4
LexisNexis InterAction
4.0
Social engagement
CRM Creatio
9.9
LexisNexis InterAction
5.0

Integrations with 3rd-party Software

CRM Creatio
8.4
LexisNexis InterAction
5.0
Marketing automation
CRM Creatio
8.4
LexisNexis InterAction
5.0
Compensation management
CRM Creatio
LexisNexis InterAction
5.0

Platform

CRM Creatio
9.2
LexisNexis InterAction
5.0
Mobile access
CRM Creatio
9.2
LexisNexis InterAction
5.0

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

LexisNexis InterAction

No answers on this topic

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LexisNexis InterAction Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
LexisNexis InterAction
6.0

Usability

CRM Creatio
6.8
LexisNexis InterAction

Support Rating

CRM Creatio
7.7
LexisNexis InterAction

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