What users are saying about
11 Ratings
5 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Security

    7.3

    Custify

    73%

    UserReplay

    Feature Set Not Supported
    N/A
    Custify ranks higher in 1/1 features

    Role-based user permissions

    7.3
    73%
    11 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    8.1

    Custify

    81%

    UserReplay

    Feature Set Not Supported
    N/A
    Custify ranks higher in 2/2 features

    API

    8.2
    82%
    11 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer Data Extraction / Integration

    9.1

    Custify

    91%

    UserReplay

    Feature Set Not Supported
    N/A
    Custify ranks higher in 2/2 features

    Product usage

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    Help desk / support tickets

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Customer Success Management

    8.4

    Custify

    84%

    UserReplay

    Feature Set Not Supported
    N/A
    Custify ranks higher in 7/7 features

    NPS surveys

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Sponsor tracking

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Customer profiles

    8.2
    82%
    11 Ratings
    N/A
    0 Ratings

    Automated workflow

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Internal collaboration

    7.3
    73%
    11 Ratings
    N/A
    0 Ratings

    Customer health scoring

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    Customer segmentation

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    CSM Reporting & Analytics

    9.0

    Custify

    90%

    UserReplay

    Feature Set Not Supported
    N/A
    Custify ranks higher in 3/3 features

    Customer health trends

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    Engagement analytics

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Dashboards

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Custify is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.1

    Custify

    91%
    11 Ratings
    9.0

    UserReplay

    90%
    2 Ratings

    Usability

    8.9

    Custify

    89%
    2 Ratings

    UserReplay

    N/A
    0 Ratings

    Support Rating

    9.1

    Custify

    91%
    2 Ratings

    UserReplay

    N/A
    0 Ratings

    Likelihood to Recommend

    Custify

    Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
    Read full review

    UserReplay

    UserReplay's interface is very well designed which makes it great for cross-collaboration across different teams. In our use case, we have members from product, design, marketing, and customer service who all can access and use the platform in a way that suits their goals. Moreover, session replays and collecting user feedback are two areas where we feel we get the most out of this platform.
    Read full review

    Pros

    Custify

    • 360 degree view of anything that has to do with a single account, including health score history across many elements, all the lifecycles of that account, different usage and adoption trends on multiple users in the same account, and more.
    • Getting multiple health scores and trends on one screen.
    Read full review

    UserReplay

    • Identifying an issue and quickly understanding what the financial impact is
    • Seeing how users use and interact with your site, by device
    • Reporting on custom events
    • Quickly finding a session and replaying it, to watch it back.
    Read full review

    Cons

    Custify

    • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
    • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
    Read full review

    UserReplay

    • Small bugs within the platform
    • There could be more advanced analytics in the dashboard
    • Customer service could be quicker to respond
    Read full review

    Pricing Details

    Custify

    Starting Price

    Editions & Modules

    Custify editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      UserReplay

      Starting Price

      Editions & Modules

      UserReplay editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional

        Additional Details

        Usability

        Custify

        I like custify because it does exactly what you think it would. It's reliable and delivers quality organization and analytics for our usage. It's only downfall is it's lack of specific analytics and combination with sales tools that make customer transferring easy. Overall highly recommend using custify and are in a smaller business.
        Read full review

        UserReplay

        No answers on this topic

        Support Rating

        Custify

        Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
        Read full review

        UserReplay

        No answers on this topic

        Alternatives Considered

        Custify

        This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
        Read full review

        UserReplay

        Very well, a similar but different system
        Read full review

        Return on Investment

        Custify

        • Free to paid conversions have gone up, and we see more customers choosing premium options than before, since we're using the automatic workflows to make sure the trial is a lot more focused on helping them see results before they pay a single dollar.
        Read full review

        UserReplay

        • Quicker bug fixes
        • Quicker issue detection
        • More direct user feedback and communication
        Read full review

        Screenshots

        Add comparison