What users are saying about
5 Ratings
2 Ratings
5 Ratings
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Score 9.3 out of 100
2 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Custify

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Georgiana Florea | TrustRadius Reviewer

UserReplay

Great for online businesses who are well established and want to refine their UX/site performance.
Chris Wood | TrustRadius Reviewer

Feature Rating Comparison

Security

Custify
9.3
UserReplay
Role-based user permissions
Custify
9.3
UserReplay

Platform & Infrastructure

Custify
9.3
UserReplay
API
Custify
9.3
UserReplay

Customer Data Extraction / Integration

Custify
9.2
UserReplay
Product usage
Custify
9.3
UserReplay
Help desk / support tickets
Custify
9.1
UserReplay

Customer Success Management

Custify
9.3
UserReplay
Sponsor tracking
Custify
9.1
UserReplay
Customer profiles
Custify
9.3
UserReplay
Automated workflow
Custify
9.3
UserReplay
Internal collaboration
Custify
9.3
UserReplay
Customer health scoring
Custify
9.3
UserReplay
Customer segmentation
Custify
9.3
UserReplay

CSM Reporting & Analytics

Custify
9.2
UserReplay
Customer health trends
Custify
9.3
UserReplay
Engagement analytics
Custify
9.3
UserReplay
Dashboards
Custify
9.1
UserReplay

Pros

Custify

  • Fast integrations with practically every software you can think of.
  • So much data and it is so well organized. It’s easy to access exactly the data you need.
Anonymous | TrustRadius Reviewer

UserReplay

  • Identifying an issue and quickly understanding what the financial impact is
  • Seeing how users use and interact with your site, by device
  • Reporting on custom events
  • Quickly finding a session and replaying it, to watch it back.
Chris Wood | TrustRadius Reviewer

Cons

Custify

  • Custify is not perfect for our business model as we have many customized cases, but it's the best one I've found and the team has been kind enough to help us integrate everything.
alex Ne gru | TrustRadius Reviewer

UserReplay

  • Having confidence in the reports/numbers it pulls
  • No function to email out weekly/monthly reports.
  • Insights are sometimes difficult to extract
Chris Wood | TrustRadius Reviewer

Alternatives Considered

Custify

We actually thought of using Trello first. But as great as Trello is for task management it just won't work for this. Most other Customer Service systems seem to be designed for enterprise-level or have a bad user experience.
Oliver Auerbach | TrustRadius Reviewer

UserReplay

Very well, a similar but different system
Chris Wood | TrustRadius Reviewer

Return on Investment

Custify

  • It has saved everyone at our company so much time and got us seeing real business results faster than we expected.
Răzvan Vișan | TrustRadius Reviewer

UserReplay

  • Confirmed our low basket abandonment
Chris Wood | TrustRadius Reviewer

Screenshots

Pricing Details

Custify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

UserReplay

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

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