Custify vs. UserReplay
Custify vs. UserReplay
Product | Rating | Most Used By | Product Summary | Starting Price |
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Custify | Small Businesses (1-50 employees) | Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has… | N/A | |
UserReplay | Enterprise companies (1,001+ employees) | UserReplay, from UK-headquartered software company User Replay with offices in France and the US, offers a customer experience management tool dedicated to usability testing of websites, web forms, and web applications. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Custify | UserReplay | |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Custify | UserReplay | |
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Small Businesses | Intercom Score 8.7 out of 10 | Smartlook Score 8.5 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Siteimprove Score 8.7 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Contentsquare Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Custify | UserReplay | |
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Likelihood to Recommend | 9.0 (11 ratings) | 9.0 (1 ratings) |
Usability | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 9.0 (2 ratings) | - (0 ratings) |
Custify | UserReplay | |
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Likelihood to Recommend | Custify | UserReplay |
Pros | Custify | UserReplay |
Cons | Custify | UserReplay |
Usability | Custify | UserReplay No answers on this topic |
Support Rating | Custify | UserReplay No answers on this topic |
Alternatives Considered | Custify | UserReplay |
Return on Investment | Custify | UserReplay |
ScreenShots | Custify Screenshots | UserReplay Screenshots |