What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.7 out of 100
Based on 10 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 4 reviews and ratings
Feature Set Ratings
Security
9.7
Custify
97%

Usersnap for Customer Feedback
Feature Set Not Supported
N/A
Custify ranks higher in 1/1 features
Custify ranks higher in 1/1 features
Role-based user permissions
9.7
97%
10 Ratings

N/A
0 Ratings
Platform & Infrastructure
9.7
Custify
97%

Usersnap for Customer Feedback
Feature Set Not Supported
N/A
Custify ranks higher in 1/1 features
Custify ranks higher in 1/1 features
API
9.7
97%
10 Ratings

N/A
0 Ratings
Customer Data Extraction / Integration
9.4
Custify
94%

Usersnap for Customer Feedback
Feature Set Not Supported
N/A
Custify ranks higher in 2/2 features
Custify ranks higher in 2/2 features
Product usage
9.7
97%
10 Ratings

N/A
0 Ratings
Help desk / support tickets
9.1
91%
1 Rating

N/A
0 Ratings
Customer Success Management
9.6
Custify
96%

Usersnap for Customer Feedback
Feature Set Not Supported
N/A
Custify ranks higher in 6/6 features
Custify ranks higher in 6/6 features
Sponsor tracking
9.1
91%
1 Rating

N/A
0 Ratings
Customer profiles
9.7
97%
10 Ratings

N/A
0 Ratings
Automated workflow
9.0
90%
10 Ratings

N/A
0 Ratings
Internal collaboration
10.0
100%
10 Ratings

N/A
0 Ratings
Customer health scoring
10.0
100%
10 Ratings

N/A
0 Ratings
Customer segmentation
10.0
100%
10 Ratings

N/A
0 Ratings
CSM Reporting & Analytics
9.5
Custify
95%

Usersnap for Customer Feedback
Feature Set Not Supported
N/A
Custify ranks higher in 3/3 features
Custify ranks higher in 3/3 features
Customer health trends
10.0
100%
10 Ratings

N/A
0 Ratings
Engagement analytics
9.4
94%
10 Ratings

N/A
0 Ratings
Dashboards
9.1
91%
2 Ratings

N/A
0 Ratings
Attribute Ratings
- Custify is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
9.7
Custify
97%
10 Ratings

8.4
Usersnap for Customer Feedback
84%
2 Ratings
Usability
8.0
Custify
80%
1 Rating

Usersnap for Customer Feedback
N/A
0 Ratings
Support Rating
10.0
Custify
100%
1 Rating

7.0
Usersnap for Customer Feedback
70%
2 Ratings
Likelihood to Recommend
Custify
Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Product Manager
GloriaFoodComputer Software, 11-50 employees
Usersnap for Customer Feedback
Definitely a great tool that is way better than just recording web QA feedback in a Google Doc or via email. Everything goes straight into a queue and it is easy to tag what you are talking about with the tool. Leaves less room for misinterpretation and keeps a record of all feedback so nothing gets missed. Filtering within the feedback queue and search functionality to avoid duplicates would be helpful.
Sr. Manager, Digital Marketing
KyribaComputer Software, 501-1000 employees
Pros
Custify
- As many health scores as you want per account on one screen.
- As many lifecycles as you want per account on one screen.
- Lots of health history information per client on one screen.
- Very easy usage for team collaboration.

Verified User
Employee in Sales
Telecommunications Company, 501-1000 employeesUsersnap for Customer Feedback
- Organize customer feedback.
- Provide an easy to use, feature-rich widget that allows users to highlight, comment and even draw on a screenshot of your application.
- Screenshots that are sent to you include meta-data like the browser user agent, browser console data, screen resolution, etc.
Software Development Manager
Ventus WirelessTelecommunications, 51-200 employees
Cons
Custify
- There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
- The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.

Verified User
C-Level Executive in Information Technology
Information Technology & Services Company, 1-10 employeesUsersnap for Customer Feedback
- When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already.
Sr. Manager, Digital Marketing
KyribaComputer Software, 501-1000 employees
Pricing Details
Custify
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Usersnap for Customer Feedback
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Custify
Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept

Verified User
C-Level Executive in Corporate
Computer Software Company, 11-50 employeesUsersnap for Customer Feedback
No score
No answers yet
No answers on this topic
Support Rating
Custify
Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it

Verified User
C-Level Executive in Corporate
Computer Software Company, 11-50 employeesUsersnap for Customer Feedback
Usersnap for Customer Feedback 7.0
Based on 2 answers
I am unsure how to rate the support of Usersnap as I did not contact support yet. The tool works well as is. The agency we work with that used the tool didn't need to contact Usersnap support as well. I'm sure the user support on the tool is adequate.
Sr. Manager, Digital Marketing
KyribaComputer Software, 501-1000 employees
Alternatives Considered
Custify
This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Marketing Coordinator
SocialinsiderInformation Technology & Services, 1-10 employees
Usersnap for Customer Feedback
Prior to Usersnap we looked at and even tried to bring up Bugzilla, but it requires a lot of maintenance and customization in my opinion. We needed something that was ready to use out of the box, which Usersnap certainly was. The other problem with Bugzilla is that it's mostly for software development bugs, that is, bugs submitted by developers, not really end users. Yes, it can be used by end-users, but not as intuitively as Usersnap.
Software Development Manager
Ventus WirelessTelecommunications, 51-200 employees
Return on Investment
Custify
- Positive impact on churn reduction.
- Easy view of the customer onboarding progress.
- Playbooks make contacting a specific group of clients very easy.
Customer Success Lead
Referrizer LLCMarketing & Advertising, 51-200 employees
Usersnap for Customer Feedback
- Usersnap has allowed us to implement a solution that allows end-users to communicate with us with very little effort.
Software Development Manager
Ventus WirelessTelecommunications, 51-200 employees