What users are saying about
173 Ratings
7 Ratings
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Score 9.4 out of 100
173 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Online Storefront

    9.2

    Customer Focus

    92%

    Oracle Cloud EPM

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 9/9 features

    Product catalog & listings

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Bulk product upload

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Branding

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Mobile storefront

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product variations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Website integration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Visual customization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CMS

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    Customer Focus

    90%

    Oracle Cloud EPM

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 1/1 features

    Checkout user experience

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Marketing

    8.0

    Customer Focus

    80%

    Oracle Cloud EPM

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Personalized recommendations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    SEO

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    9.0

    Customer Focus

    90%

    Oracle Cloud EPM

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    BI Standard Reporting

    Customer Focus

    Feature Set Not Supported
    N/A
    5.6

    Oracle Cloud EPM

    56%
    Oracle Cloud EPM ranks higher in 3/3 features

    Pixel Perfect reports

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Customizable dashboards

    N/A
    0 Ratings
    4.4
    44%
    3 Ratings

    Report Formatting Templates

    N/A
    0 Ratings
    4.4
    44%
    3 Ratings

    Ad-hoc Reporting

    Customer Focus

    Feature Set Not Supported
    N/A
    8.9

    Oracle Cloud EPM

    89%
    Oracle Cloud EPM ranks higher in 3/3 features

    Drill-down analysis

    N/A
    0 Ratings
    9.2
    92%
    23 Ratings

    Formatting capabilities

    N/A
    0 Ratings
    8.9
    89%
    22 Ratings

    Report sharing and collaboration

    N/A
    0 Ratings
    8.6
    86%
    20 Ratings

    Report Output and Scheduling

    Customer Focus

    Feature Set Not Supported
    N/A
    8.7

    Oracle Cloud EPM

    87%
    Oracle Cloud EPM ranks higher in 4/4 features

    Publish to Web

    N/A
    0 Ratings
    8.6
    86%
    17 Ratings

    Publish to PDF

    N/A
    0 Ratings
    8.7
    87%
    20 Ratings

    Report Versioning

    N/A
    0 Ratings
    8.8
    88%
    18 Ratings

    Report Delivery Scheduling

    N/A
    0 Ratings
    8.8
    88%
    16 Ratings

    Data Discovery and Visualization

    Customer Focus

    Feature Set Not Supported
    N/A
    5.9

    Oracle Cloud EPM

    59%
    Oracle Cloud EPM ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    N/A
    0 Ratings
    6.0
    60%
    3 Ratings

    Location Analytics / Geographic Visualization

    N/A
    0 Ratings
    6.8
    68%
    3 Ratings

    Predictive Analytics

    N/A
    0 Ratings
    5.1
    51%
    3 Ratings

    Access Control and Security

    Customer Focus

    Feature Set Not Supported
    N/A
    8.9

    Oracle Cloud EPM

    89%
    Oracle Cloud EPM ranks higher in 4/4 features

    Multi-User Support (named login)

    N/A
    0 Ratings
    8.6
    86%
    21 Ratings

    Role-Based Security Model

    N/A
    0 Ratings
    9.0
    90%
    24 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    N/A
    0 Ratings
    8.8
    88%
    21 Ratings

    Single Sign-On (SSO)

    N/A
    0 Ratings
    9.2
    92%
    22 Ratings

    Mobile Capabilities

    Customer Focus

    Feature Set Not Supported
    N/A
    7.2

    Oracle Cloud EPM

    72%
    Oracle Cloud EPM ranks higher in 1/1 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    6.2
    62%
    2 Ratings

    Budgeting, Planning, and Forecasting

    Customer Focus

    Feature Set Not Supported
    N/A
    8.6

    Oracle Cloud EPM

    86%
    Oracle Cloud EPM ranks higher in 5/5 features

    Long-term financial planning

    N/A
    0 Ratings
    8.4
    84%
    30 Ratings

    Financial budgeting

    N/A
    0 Ratings
    9.1
    91%
    38 Ratings

    Forecasting

    N/A
    0 Ratings
    8.9
    89%
    37 Ratings

    Scenario modeling

    N/A
    0 Ratings
    8.5
    85%
    35 Ratings

    Management reporting

    N/A
    0 Ratings
    8.0
    80%
    33 Ratings

    Consolidation and Close

    Customer Focus

    Feature Set Not Supported
    N/A
    8.9

    Oracle Cloud EPM

    89%
    Oracle Cloud EPM ranks higher in 7/7 features

    Financial data consolidation

    N/A
    0 Ratings
    9.3
    93%
    18 Ratings

    Journal entries and reports

    N/A
    0 Ratings
    9.3
    93%
    15 Ratings

    Multi-currency management

    N/A
    0 Ratings
    8.7
    87%
    14 Ratings

    Intercompany Eliminations

    N/A
    0 Ratings
    9.0
    90%
    14 Ratings

    Minority Ownership

    N/A
    0 Ratings
    8.7
    87%
    12 Ratings

    Local and consolidated reporting

    N/A
    0 Ratings
    9.2
    92%
    17 Ratings

    Detailed Audit Trails

    N/A
    0 Ratings
    8.1
    81%
    17 Ratings

    Financial Reporting and Compliance

    Customer Focus

    Feature Set Not Supported
    N/A
    8.3

    Oracle Cloud EPM

    83%
    Oracle Cloud EPM ranks higher in 5/5 features

    Financial Statement Reporting

    N/A
    0 Ratings
    9.0
    90%
    29 Ratings

    Management Reporting

    N/A
    0 Ratings
    7.9
    79%
    32 Ratings

    Excel-based Reporting

    N/A
    0 Ratings
    8.1
    81%
    31 Ratings

    Automated board and financial reporting

    N/A
    0 Ratings
    8.0
    80%
    28 Ratings

    XBRL support for regulatory filing

    N/A
    0 Ratings
    8.4
    84%
    20 Ratings

    Analytics and Reporting

    Customer Focus

    Feature Set Not Supported
    N/A
    7.8

    Oracle Cloud EPM

    78%
    Oracle Cloud EPM ranks higher in 6/6 features

    Personalized dashboards

    N/A
    0 Ratings
    8.2
    82%
    26 Ratings

    Color-coded scorecards

    N/A
    0 Ratings
    7.7
    77%
    3 Ratings

    KPIs

    N/A
    0 Ratings
    7.4
    74%
    4 Ratings

    Cost and profitability analysis

    N/A
    0 Ratings
    6.7
    67%
    4 Ratings

    Key Performance Indicator setting

    N/A
    0 Ratings
    8.3
    83%
    25 Ratings

    Benchmarking with external data

    N/A
    0 Ratings
    8.3
    83%
    25 Ratings

    Integration

    Customer Focus

    Feature Set Not Supported
    N/A
    8.7

    Oracle Cloud EPM

    87%
    Oracle Cloud EPM ranks higher in 3/3 features

    Flat file integration

    N/A
    0 Ratings
    9.2
    92%
    34 Ratings

    Excel data integration

    N/A
    0 Ratings
    9.2
    92%
    33 Ratings

    Direct links to 3rd-party data sources

    N/A
    0 Ratings
    7.9
    79%
    29 Ratings

    Attribute Ratings

    • Customer Focus is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Customer Focus

    90%
    1 Rating
    8.3

    Oracle Cloud EPM

    83%
    46 Ratings

    Likelihood to Renew

    Customer Focus

    N/A
    0 Ratings
    9.0

    Oracle Cloud EPM

    90%
    3 Ratings

    Usability

    Customer Focus

    N/A
    0 Ratings
    8.0

    Oracle Cloud EPM

    80%
    1 Rating

    Availability

    Customer Focus

    N/A
    0 Ratings
    10.0

    Oracle Cloud EPM

    100%
    2 Ratings

    Performance

    Customer Focus

    N/A
    0 Ratings
    9.0

    Oracle Cloud EPM

    90%
    2 Ratings

    Support Rating

    Customer Focus

    N/A
    0 Ratings
    6.8

    Oracle Cloud EPM

    68%
    6 Ratings

    Implementation Rating

    Customer Focus

    N/A
    0 Ratings
    8.2

    Oracle Cloud EPM

    82%
    32 Ratings

    Configurability

    Customer Focus

    N/A
    0 Ratings
    5.0

    Oracle Cloud EPM

    50%
    1 Rating

    Ease of integration

    Customer Focus

    N/A
    0 Ratings
    8.0

    Oracle Cloud EPM

    80%
    1 Rating

    Product Scalability

    Customer Focus

    N/A
    0 Ratings
    8.0

    Oracle Cloud EPM

    80%
    1 Rating

    Vendor post-sale

    Customer Focus

    N/A
    0 Ratings
    7.0

    Oracle Cloud EPM

    70%
    1 Rating

    Vendor pre-sale

    Customer Focus

    N/A
    0 Ratings
    9.0

    Oracle Cloud EPM

    90%
    1 Rating

    Likelihood to Recommend

    Customer Focus, Inc.

    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
    Read full review

    Oracle

    It is well suited in a geographically distributed environment where you have various key participants in multiple time zones providing input and necessary explanations on performance and measured success It is less appropriate where you have a single office environment with a single finance department working together. It is also less suited when the GL is NOT an Oracle product and the interface between the GL and the reporting software needs to be implemented with utmost care and handling.
    Read full review

    Pros

    Customer Focus, Inc.

    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
    Read full review

    Oracle

    • Account Reconciliation CLoud Services provides tight integration with Oracle R12 and 11i . Provides drillback capability. It is flexible and provides rich functionality to users.
    • We have implemented ARCS on cloud and migrated planning and budgeting from On premise to PBCS and EPBCS. Functionality is onpar with onpremise. Provides regular updates monthly
    • We don't need to upgrades every year and saved a lot on Hardware.
    Read full review

    Cons

    Customer Focus, Inc.

    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
    Read full review

    Oracle

    • The limitation of constrained out of the box dimensions that requires ripping the initial implementation to add the new dimensions is a major drawback.
    • Smartview interface is cumbersome for many.
    • The only financial adapter is available for integration for other modules we have to go with file-based uploads which is cumbersome and not real-time.
    • It is very costly in terms of licensing unlike other Oracle products.
    Read full review

    Pricing Details

    Customer Focus

    Starting Price

    $0

    Editions & Modules

    Customer Focus editions and modules pricing
    EditionModules
    Standard$501
    Ultimate$992

    Footnotes

    1. # of stores and users
    2. # of stores and users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $249

    Additional Details

    Oracle Cloud EPM

    Starting Price

    $250 per user/per month

    Editions & Modules

    Oracle Cloud EPM editions and modules pricing
    EditionModules
    EPM Standard2501
    EPM Enterprise5002

    Footnotes

    1. per user/per month
    2. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing per user varies by component within the Oracle EPM Cloud solution. Please see pricing information for the EPM Cloud components on cloud.oracle.com or contact Oracle Sales at +1.800.633.0738.

    Likelihood to Renew

    Customer Focus, Inc.

    No answers on this topic

    Oracle

    We have a pretty good userbase who are at the high level who gained value from this tool. Discontinuing this tool is prone to impact their day to day operations. Also the data in this tool cannot alter the source, which maintains the integrity of this tool. Smartview is a cool addition that gained lot of traction as well.
    Read full review

    Usability

    Customer Focus, Inc.

    No answers on this topic

    Oracle

    EPM usability is good in some modules but needs some improvement in others
    Read full review

    Reliability and Availability

    Customer Focus, Inc.

    No answers on this topic

    Oracle

    EPM has been so far available all the time
    Read full review

    Performance

    Customer Focus, Inc.

    No answers on this topic

    Oracle

    The product performance is so far very good
    Read full review

    Support Rating

    Customer Focus, Inc.

    No answers on this topic

    Oracle

    Support from our implementation partner is a 10/10, but support from Oracle is awful. Case in point: recently over a 2-day period, there were a series of intermittent outages. Oracle actually asked US for the outage time-stamps. I would have thought that, since we were paying them, they should probably be able to tell us!
    Read full review

    Implementation Rating

    Customer Focus, Inc.

    No answers on this topic

    Oracle

    I suggest doubling the time to implement from the initial quote you get from the Sales team. That's always been the case for me for multiple EPMs now. The out-of-the-box functionality of Oracle Planning and Budgeting Cloud is pretty robust so I appreciate that and it really helped us get the ball rolling quickly.
    Read full review

    Alternatives Considered

    Customer Focus, Inc.

    Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
    Read full review

    Oracle

    The cloud is the way technology is going, so we love migrating from on prem solutions to true cloud-based solutions such as Oracle Cloud EPM. It's very easy to use. We also felt comfortable choosing the solution when reading a previous review around the system being able to have one global plan and integration with other Oracle products for plans which reduces the manual effort of getting the data and activating information.
    Read full review

    Scalability

    Customer Focus, Inc.

    No answers on this topic

    Oracle

    The product is scalable
    Read full review

    Return on Investment

    Customer Focus, Inc.

    • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
    • With the information the employee can develop more personalized relationships with the client.
    • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
    Read full review

    Oracle

    • Significantly reduced the amount of money we spent for the maintenance of in-house hardware.
    • We now need less employees to manage the configurations of Oracle EPM Cloud.
    • There have been many time savings as a whole to apply to more productive causes.
    Read full review

    Screenshots

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