What users are saying about
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Top Rated
165 Ratings
5 Ratings
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Score 9.3 out of 100

Oracle Cloud EPM

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Top Rated
165 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Oracle Cloud EPM

Oracle Cloud EPM is well suited to fit in any organization more so the mid-sized ones and it fits in a scenario where a company aims to grow their enterprise planning and become well prepared to handle what may come in the future. It will simplify the way you implement your projects and plans and enable easier decision making for the growth of your company
Martin Oliver | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Oracle Cloud EPM
Product catalog & listings
Customer Focus
10.0
Oracle Cloud EPM
Product management
Customer Focus
8.0
Oracle Cloud EPM
Bulk product upload
Customer Focus
10.0
Oracle Cloud EPM
Branding
Customer Focus
9.0
Oracle Cloud EPM
Mobile storefront
Customer Focus
10.0
Oracle Cloud EPM
Product variations
Customer Focus
10.0
Oracle Cloud EPM
Website integration
Customer Focus
10.0
Oracle Cloud EPM
Visual customization
Customer Focus
8.0
Oracle Cloud EPM
CMS
Customer Focus
10.0
Oracle Cloud EPM

Online Shopping Cart

Customer Focus
9.5
Oracle Cloud EPM
Abandoned cart recovery
Customer Focus
9.0
Oracle Cloud EPM
Checkout user experience
Customer Focus
10.0
Oracle Cloud EPM

Online Payment System

Customer Focus
8.0
Oracle Cloud EPM
eCommerce security
Customer Focus
8.0
Oracle Cloud EPM

eCommerce Marketing

Customer Focus
9.7
Oracle Cloud EPM
Promotions & discounts
Customer Focus
10.0
Oracle Cloud EPM
Personalized recommendations
Customer Focus
9.0
Oracle Cloud EPM
SEO
Customer Focus
10.0
Oracle Cloud EPM

eCommerce Business Management

Customer Focus
9.2
Oracle Cloud EPM
Multi-site management
Customer Focus
8.0
Oracle Cloud EPM
Order processing
Customer Focus
10.0
Oracle Cloud EPM
Inventory management
Customer Focus
10.0
Oracle Cloud EPM
Shipping
Customer Focus
9.0
Oracle Cloud EPM
Custom functionality
Customer Focus
9.0
Oracle Cloud EPM

BI Standard Reporting

Customer Focus
Oracle Cloud EPM
5.8
Pixel Perfect reports
Customer Focus
Oracle Cloud EPM
8.1
Customizable dashboards
Customer Focus
Oracle Cloud EPM
4.6
Report Formatting Templates
Customer Focus
Oracle Cloud EPM
4.6

Ad-hoc Reporting

Customer Focus
Oracle Cloud EPM
8.5
Drill-down analysis
Customer Focus
Oracle Cloud EPM
8.8
Formatting capabilities
Customer Focus
Oracle Cloud EPM
8.3
Report sharing and collaboration
Customer Focus
Oracle Cloud EPM
8.6

Report Output and Scheduling

Customer Focus
Oracle Cloud EPM
8.7
Publish to Web
Customer Focus
Oracle Cloud EPM
8.8
Publish to PDF
Customer Focus
Oracle Cloud EPM
8.7
Report Versioning
Customer Focus
Oracle Cloud EPM
8.6
Report Delivery Scheduling
Customer Focus
Oracle Cloud EPM
8.8

Data Discovery and Visualization

Customer Focus
Oracle Cloud EPM
5.9
Pre-built visualization formats (heatmaps, scatter plots etc.)
Customer Focus
Oracle Cloud EPM
5.9
Location Analytics / Geographic Visualization
Customer Focus
Oracle Cloud EPM
6.7
Predictive Analytics
Customer Focus
Oracle Cloud EPM
5.1

Access Control and Security

Customer Focus
Oracle Cloud EPM
8.8
Multi-User Support (named login)
Customer Focus
Oracle Cloud EPM
8.8
Role-Based Security Model
Customer Focus
Oracle Cloud EPM
8.8
Multiple Access Permission Levels (Create, Read, Delete)
Customer Focus
Oracle Cloud EPM
8.6
Single Sign-On (SSO)
Customer Focus
Oracle Cloud EPM
8.9

Mobile Capabilities

Customer Focus
Oracle Cloud EPM
7.2
Responsive Design for Web Access
Customer Focus
Oracle Cloud EPM
6.2
Dedicated Android Application
Customer Focus
Oracle Cloud EPM
8.2

Budgeting, Planning, and Forecasting

Customer Focus
Oracle Cloud EPM
8.6
Long-term financial planning
Customer Focus
Oracle Cloud EPM
8.1
Financial budgeting
Customer Focus
Oracle Cloud EPM
8.8
Forecasting
Customer Focus
Oracle Cloud EPM
8.9
Scenario modeling
Customer Focus
Oracle Cloud EPM
8.6
Management reporting
Customer Focus
Oracle Cloud EPM
8.4

Consolidation and Close

Customer Focus
Oracle Cloud EPM
8.7
Financial data consolidation
Customer Focus
Oracle Cloud EPM
8.8
Journal entries and reports
Customer Focus
Oracle Cloud EPM
8.9
Multi-currency management
Customer Focus
Oracle Cloud EPM
8.8
Intercompany Eliminations
Customer Focus
Oracle Cloud EPM
8.9
Minority Ownership
Customer Focus
Oracle Cloud EPM
8.7
Local and consolidated reporting
Customer Focus
Oracle Cloud EPM
8.7
Detailed Audit Trails
Customer Focus
Oracle Cloud EPM
8.3

Financial Reporting and Compliance

Customer Focus
Oracle Cloud EPM
8.4
Financial Statement Reporting
Customer Focus
Oracle Cloud EPM
8.8
Management Reporting
Customer Focus
Oracle Cloud EPM
8.2
Excel-based Reporting
Customer Focus
Oracle Cloud EPM
8.3
Automated board and financial reporting
Customer Focus
Oracle Cloud EPM
8.1
XBRL support for regulatory filing
Customer Focus
Oracle Cloud EPM
8.4

Analytics

Customer Focus
Oracle Cloud EPM
7.7
Personalized dashboards
Customer Focus
Oracle Cloud EPM
8.2
Color-coded scorecards
Customer Focus
Oracle Cloud EPM
7.6
KPIs
Customer Focus
Oracle Cloud EPM
7.4
Cost and profitability analysis
Customer Focus
Oracle Cloud EPM
6.7
Key Performance Indicator setting
Customer Focus
Oracle Cloud EPM
8.0
Benchmarking with external data
Customer Focus
Oracle Cloud EPM
8.3

Integration

Customer Focus
Oracle Cloud EPM
8.4
Flat file integration
Customer Focus
Oracle Cloud EPM
8.5
Excel data integration
Customer Focus
Oracle Cloud EPM
8.7
Direct links to 3rd-party data sources
Customer Focus
Oracle Cloud EPM
8.0

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Oracle Cloud EPM

  • Account Reconciliation CLoud Services provides tight integration with Oracle R12 and 11i . Provides drillback capability. It is flexible and provides rich functionality to users.
  • We have implemented ARCS on cloud and migrated planning and budgeting from On premise to PBCS and EPBCS. Functionality is onpar with onpremise. Provides regular updates monthly
  • We don't need to upgrades every year and saved a lot on Hardware.
Raju Aenike | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Oracle Cloud EPM

  • Menus are not always intuitive.
  • When errors occur it is not always easy to pinpoint where the errors are coming from.
  • Customization is always a challenge with many products. Stock reports and operational financial information needs to be a priority during the implementation phase, so that a fully functioning finance department is not debilitated once live.
Vishal Shivdasani | TrustRadius Reviewer

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

Oracle Cloud EPM

Oracle Cloud EPM 9.0
Based on 3 answers
We have a pretty good userbase who are at the high level who gained value from this tool. Discontinuing this tool is prone to impact their day to day operations. Also the data in this tool cannot alter the source, which maintains the integrity of this tool. Smartview is a cool addition that gained lot of traction as well.
Anonymous | TrustRadius Reviewer

Usability

Customer Focus

No score
No answers yet
No answers on this topic

Oracle Cloud EPM

Oracle Cloud EPM 8.0
Based on 1 answer
EPM usability is good in some modules but needs some improvement in others
Aissam Drai | TrustRadius Reviewer

Reliability and Availability

Customer Focus

No score
No answers yet
No answers on this topic

Oracle Cloud EPM

Oracle Cloud EPM 10.0
Based on 2 answers
EPM has been so far available all the time
Aissam Drai | TrustRadius Reviewer

Performance

Customer Focus

No score
No answers yet
No answers on this topic

Oracle Cloud EPM

Oracle Cloud EPM 9.0
Based on 2 answers
The product performance is so far very good
Aissam Drai | TrustRadius Reviewer

Support Rating

Customer Focus

No score
No answers yet
No answers on this topic

Oracle Cloud EPM

Oracle Cloud EPM 6.8
Based on 6 answers
Support from our implementation partner is a 10/10, but support from Oracle is awful. Case in point: recently over a 2-day period, there were a series of intermittent outages. Oracle actually asked US for the outage time-stamps. I would have thought that, since we were paying them, they should probably be able to tell us!
Greg Grey | TrustRadius Reviewer

Implementation Rating

Customer Focus

No score
No answers yet
No answers on this topic

Oracle Cloud EPM

Oracle Cloud EPM 8.2
Based on 32 answers
I suggest doubling the time to implement from the initial quote you get from the Sales team. That's always been the case for me for multiple EPMs now. The out-of-the-box functionality of Oracle Planning and Budgeting Cloud is pretty robust so I appreciate that and it really helped us get the ball rolling quickly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Oracle Cloud EPM

The cloud is the way technology is going, so we love migrating from on prem solutions to true cloud-based solutions such as Oracle Cloud EPM. It's very easy to use. We also felt comfortable choosing the solution when reading a previous review around the system being able to have one global plan and integration with other Oracle products for plans which reduces the manual effort of getting the data and activating information.
Anonymous | TrustRadius Reviewer

Scalability

Customer Focus

No score
No answers yet
No answers on this topic

Oracle Cloud EPM

Oracle Cloud EPM 8.0
Based on 1 answer
The product is scalable
Aissam Drai | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Oracle Cloud EPM

  • Significantly reduced the amount of money we spent for the maintenance of in-house hardware.
  • We now need less employees to manage the configurations of Oracle EPM Cloud.
  • There have been many time savings as a whole to apply to more productive causes.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Oracle Cloud EPM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle Cloud EPM Editions & Modules

Edition
EPM Standard$2501
EPM Enterprise$5001
  1. per user/per month
Additional Pricing Details
Pricing per user varies by component within the Oracle EPM Cloud solution. Please see pricing information for the EPM Cloud components on cloud.oracle.com or contact Oracle Sales at +1.800.633.0738.

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Oracle Cloud EPM
8.4

Likelihood to Renew

Customer Focus
Oracle Cloud EPM
9.0

Usability

Customer Focus
Oracle Cloud EPM
8.0

Reliability and Availability

Customer Focus
Oracle Cloud EPM
10.0

Performance

Customer Focus
Oracle Cloud EPM
9.0

Support Rating

Customer Focus
Oracle Cloud EPM
6.8

Implementation Rating

Customer Focus
Oracle Cloud EPM
8.2

Scalability

Customer Focus
Oracle Cloud EPM
8.0

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